workforce engagement - donoralliance.org · mission vision donor alliance saves lives through organ...
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Laura Jeffries, Director or Human Resources
Andrea Smith, Director of PR / Communications
Sarah Snow, Human Resources Manager
Brett Campbell, Tissue Recovery Manager
Karan Collins, Hospital Development Director
Category 5
Workforce Engagement
MISSION VISION
Donor Alliance saves
lives through organ
and tissue donation
and transplantation.
Maximizing all
donation
opportunities
Integrity
Leadership
Excellence
Accountability
People First
CO
RE
VA
LUES
COLORADO
Donation Service Area
WYOMING
25 Donor
Hospitals
87 Donor
Hospitals
Key Customers
4 Transplant Centers
2 Tissue Processors
WHY
HOW
WHAT
To Save Lives
Listening
Engaged Workforce
WHY HOW WHAT
Takeaways
1. The Key to Workforce Planning: Collaboration
2. Making Candidates & Workforce Community Ambassadors
3. Listening Drives Workforce Engagement
Gather & Analyze InputsValidate & Develop
StrategiesPresent Final Strategic Plan & Budget to BOD for Approval
Evaluate & Set DirectionDevelop & Deploy
Strategic FrameworkValidate Plans, Budgets, Goals
& Performance MeasuresDeploy Strategic Plan
Evaluate & Improve the Strategic Planning Process
Q1 Q2 Q3 Q4
1 3 7
2 4 6 8
9
The Key to Workforce Planning: Collaboration
Align People, Process, Tools, Technology & Related Metrics
5
The Key to Workforce Planning: Collaboration
A fact-based, systematic
process for capability and
capacity is not evident.
The Key to Workforce Planning: Collaboration
Quality
Systems
Information
Systems
VolunteerWorkforce
Volunteer Engagement
53%2016
78%2018
Making Candidates & Workforce Community Ambassadors
COMMUNITY
VOLUNTEERS CANDIDATES
EMPLOYEES
Results
37%2018 new hires
had been
previously
declined.
34%of active
Advocates for Life
Volunteers are
donor families.
11%First-year turnover
One way you are a
community ambassador for
your organization
Listening Drives Workforce Engagement
Monthly Leader Rounding with Staff
96% 96%
95%
97%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
2015 2016 2017 2018
% o
f Pa
id W
ork
forc
e
Listening Drives Workforce EngagementAnnual Engagement Survey
Annual Engagement Survey: My Opinions Seem to Count
68%
75%
83%
70%74% 74% 75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2016 2017 2018
% F
avo
rab
le
Donor Alliance Overall Top Quartile Top Decile
Listening Drives Workforce EngagementLeadership Personal Goals
Annual Engagement Survey: Engagement Index
86%
89%90%
92%
87% 87% 87% 87%
90%
75%
80%
85%
90%
95%
100%
2015 2016 2017 2018
% H
igh
ly E
ng
ag
ed
Donor Alliance Overall Top Quartile Top Decile
Listening Drives Workforce EngagementSurvey Participation
Retention of Specialized Staff
84%85%
86%88%
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
2015 2016 2017 2018
% S
taff
Re
tain
ed
Listening Drives Workforce EngagementOverall Result
Organizational Turnover
17%
14%16%
12%
31% 32%33% 33%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2015 2016 2017 2018
% T
urn
ove
r
Donor Alliance Overall BLS (Healthcare)
OCTOBER 30, 2019SAVE THE DATE!
www.donoralliance.org/baldrige
SHARING DAY IN DENVER, CO