workforce 360: tackling staffing challenges with...
TRANSCRIPT
![Page 1: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/1.jpg)
Solving Everyday Workforce Challenges in Post-Acute Care & Senior Living
• WORKFORCE 360: • TACKLING STAFFING CHALLENGES WITH
MODERN ENGAGEMENT PRACTICES• Peter Corless, OnShift
![Page 2: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/2.jpg)
Agenda
• Discover how to assess and boost your organization’s culture and implement proven engagement strategies so that team members are happy and they stay
• Learn modern communication and onboarding strategies that quickly assimilate new staff members, reducing turnover during the first 90 days of employment
• Learn key tactics to more regularly measure satisfaction levels and metrics that help management identify the key issues causing turnover
![Page 3: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/3.jpg)
Staffing Challenges Are Magnified
Low Unemployment3.7% - lowest since 2000
Workforce Shortage43,000 open jobs Jan 2019
More CompetitionEmployees have more choices on where to work
High Turnover51% median CNA turnover
![Page 4: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/4.jpg)
Staffing Shortages Become A Vicious Cycle
Increased voluntary overtime (51.2%)
Increased use of temporary staff (19.4%)
Delays in admissions (10%)
Inability to expand services (16%)
Increased staff turnover (41.2%)
Increased resident & staff complaints (14.7%)
![Page 5: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/5.jpg)
Impact To Your Bottom Line
Overtime costs 6% of labor budget
Agency costs
Turnover costs51% rate @ $3500/employee
$144,000 - $360,000
$25,000 - $100,000
$178,500
$347,500 - $638,500Excess labor costs
Based on a single community (100 employees)
![Page 6: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/6.jpg)
5 Steps To Effectuate Culture Change
1. Identify need and plan your course of action.
2. Determine what changes you’ll implement and how you’ll measure progress.
3. Acknowledge that change isn’t easy and obtain buy-in.
4. Communicate, train, reinforce and repeat.
5. Evaluate your results and continue to evolve.
6
![Page 7: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/7.jpg)
Identify Need And Plan Your Course Of Action
![Page 8: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/8.jpg)
Is Your Culture Helping Or Hurting?
of employees feel their employers do not offer the right culture
*TINYpulse Employee Engagement and Organizational Culture Report
64%
![Page 9: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/9.jpg)
Culture Impacts Commitment
Number of caregivers “always looking for a
better job”
Number of caregivers open to new a job
opportunity
Average number of recruitment calls
caregivers receive per week
Get Competitive: Caregiver Trend Report, MyCNAjobs, 2018
![Page 10: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/10.jpg)
What Is Culture?
• It’s the personality of an organization– It comes in many forms and is a
differentiator– How would you classify your
culture?• Fun?• Clinically focused?• Employee-centric?• Top-down?
![Page 11: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/11.jpg)
Why Culture Matters in Senior Care
Helps Attract New Talent Increases Engagement & Retention
Boosts Your Bottom Line Improves Quality of Care
![Page 12: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/12.jpg)
Profile of a Senior Care Employee
12
4 out of 5 are women
60% of workforce is in resident care jobs
90%Have access to internet via computer or smartphone
71% in resident care jobs work 35+ hours per week
29 or younger
30 to 49
50 or older
Argentum, The Senior Living Employee: A Socioeconomic Portrait of Today’s Workforce, 2018
![Page 13: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/13.jpg)
Assessing Culture: Take A Walk Around The Building
Open communicationCollaborative environment
Respect & honestyEquitable
Employees & managers visibly engagedPositive resident/family interactions
Poor communicationUs-vs-them mentality
Lack of trustFavoritism
Employees & managers not smilingResident/family complaints
![Page 14: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/14.jpg)
Assessing Culture: Understanding Your Employees
• Every building is different:– Generational
• Today’s workforce is comprised of five generations
– Background and culture– Responsibilities outside of work– Location– Resident mix & Skill sets– Work experience
![Page 15: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/15.jpg)
Dealing With A Multigenerational Workforce
VeteransPre-1945
Boomers1945-1960
Gen X1961-1980
Gen Y (Millennials)
1980-1995Gen Z
(iGeneration)
1995-2010
![Page 16: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/16.jpg)
Adapting To Today’s Workforce
78% Of new hires in senior care are millennials
35% Of providers have changed their tactics to attract and
engage millennials
![Page 17: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/17.jpg)
What Shapes Culture
Leadership Employees
CommunicationCollaboration
Policies
Values
Benefits
![Page 18: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/18.jpg)
Assessing Culture: Monitor Trends
• Turnover• Satisfaction
– Survey results– Glassdoor reviews
• Attendance policy adherence– Frequency of call-offs/no shows– Willingness to pick up shifts– Leaving early/arriving late
• Performance issues• Lack of motivation & productivity
![Page 19: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/19.jpg)
Correlated with higher employee retention
• Elected healthcare• Elected 401k• Career Ladder participant• Went through AIT program• Attended Leadership training• Received Tuition Reimbursement• Proximity to work location
• Was an employee referral
• Received a sign-on bonus
• Other:– Pay analysis
– Director Nursing housekeeping services
19
![Page 20: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/20.jpg)
Determine What Changes You’ll Implement And How You’ll
Measure Progress
![Page 21: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/21.jpg)
What Does Your Cultural Nirvana
Look Like?
![Page 22: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/22.jpg)
Establish Culture Goals
• Identify key desired achievements by changing your culture?– This should shape programs you will implement
• Reduce turnover during the first 90 days of employment by 5%
• Increase overall retention of CNAs by 10%
• Improve attendance policy adherence by 15%
– Make goals realistic & achievable• Unattainable goals have the potential to cause more dissatisfaction
![Page 23: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/23.jpg)
Refining Culture: Where To Start
• Review your mission, vision and value statements– Are they still relevant? – Do they resonate at all levels?– Are employees bought in?
• Ask, what three words describe your mission– Does it align?
![Page 24: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/24.jpg)
Refreshing Your Mission Statement
• Conduct a culture-change listening tour– Ask leadership, management, staff –
What makes us, us?
• Craft your message– Who is this message for?
– How will it resonate?
• Get buy-in
![Page 25: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/25.jpg)
Able To Attract The Right People
• Have a Waiting Line to Get in the Door– Show off your culture on social media
• Get candidates excited to apply
– Use your job posting to differentiate yourself• It’s not just about the job requirements, it’s
about the experience of working for you organization
– Find candidates through employee referrals• When employees recognize you as a great place
to be, they’re going to talk about it
![Page 26: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/26.jpg)
What Top Brands Are Doing To Attract Talent
![Page 27: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/27.jpg)
Attracting Talent: Snaps, Videos & #Hashtags
McDonald’s, Taco Bell and JPMorgan Chase have started using Snapchat filters and recruitment ads to get applicants
![Page 28: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/28.jpg)
Attracting Talent: Snaps, Videos & #Hashtags
• Mastercard Canada launches hashtag challenge allowing college students to compete for an internship through social media
• Goal: To find more interns
• Result: Received 532 qualified candidates #internswanted
![Page 29: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/29.jpg)
Go Social Often & Across Channels
• Identify top talent and ask them to be brand ambassadors
• Create a Facebook careers page• Your regular page should not be used to
promote all your openings
• Recruitment video testimonials• Share & like the FUN
• Expand reach by encouraging employees to post open jobs on their personal social feeds –it’s free!
![Page 30: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/30.jpg)
Ramp Up Recruiting With Referrals
• Market to passive job seekers• Partner with nursing schools• Promote the benefits & fun of working for your
company • Create a referral program
• Quicker and cheaper to hire than a traditional candidate
• Referred hires stay at their job longer than other hires
• Consider incentives for referrals• Look outside the industry
![Page 31: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/31.jpg)
The 30/40 Program
• Recently launched at a community in Virginia
• CNAs work 30 hours and get paid for 40– Must meet requirements
(arrive on time, no call-offs, etc.)
• Meant to attract CNAs with better work-life balance
Source: Senior Housing News: CCRC to Pay Full-Time for 30 Hours of Work for CNAs
![Page 32: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/32.jpg)
Job Boards Are Still Important
• Job boards are still important
– We’ve learned to simplify our applications
– Only ask for the essentials – including last employment to understand potential certification needs
• Initial applications should take 1–2 minutes
• Apply at your organization and see if you get frustrated
![Page 33: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/33.jpg)
Hiring Challenges
• Slow company response time to applicants causes candidate frustration• 37% of senior care providers cite getting candidate to come in for an interview as a
major hiring pain point• 36% of organizations take 3+ days to schedule a candidate once they apply
Hiring Process Delays
• People prefer texting for scheduling and changing appointments• The average millennial exchanges 67 text messages per day• 95% of text messages are read in 3 minutes (compared to 33% of emails)• The average person checks their phone 150 times per day• 58% of candidates were comfortable interacting with AI• 82% of job seekers believe the ideal recruiter interaction is a mix between human/AI
Candidate Communication Preferences Are
Changing
• Busy hiring managers take days to follow-up on applicants, causing good applicants to get lost quickly
• Hiring managers waste countless hours playing phone tag and sorting through emails • Organizations lack visibility into key hiring metrics
Hiring Inefficiencies
![Page 34: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/34.jpg)
Rethink Candidate Communication
• Phone calls weren’t effective– Hours of phone tag to connect and
schedule applicants for an interview
– Interview no-shows lead to wasted time
– Candidates accept other job offers before organizations reach out
34
![Page 35: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/35.jpg)
Making The Switch To Text-Based Recruiting
• Automate interview scheduling via text message– Avg. text message response time
is only 90 seconds
• 2 times the hires in half the time
• 60% less interview no-shows
![Page 36: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/36.jpg)
Onboarding Is Engaging & Effective
• Roll out the red carpet– Reach out before a new hire starts
– Set up meet & greets throughout week 1– Include new hires in your newsletter– Help them make a friend on day 1
– Get them set-up and trained on systems right away
– Schedule regular check-in’s throughout the first 90 days
![Page 37: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/37.jpg)
Offer Mentorship, Training & Career Development
• Assign a mentor to new hires
• Define career tracks– Show them that they have the potential
to move up (STNA → LPN)
– Identify measurable goals
• Provide continual training– Leadership training for all managers
“Advanced certified nursing assistants - with specialized skills in care
transitions, dementia and other areas - could
become important staff leaders in long-term care
facilities.” - McKnight’s Long-Term Care News
![Page 38: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/38.jpg)
“It’s so convenient to have my schedule on my phone. It’s great!”
Senior Living Communities
Staffing Is Balanced: Work-Life, Care & Cost
• Give staff more control over their schedule– Identify work preferences & availability– Be equitable with open shifts
• Provide real-time staffing visibility for better care– Know where you are over/under-staffed
• Based on census/acuity fluctuations
• Predict overtime before it happens– Proactively find non-overtime replacements– Communicate with staff their preferred way
• Make scheduling transparent
![Page 39: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/39.jpg)
Recognition Is Routine
• Create a recognition program• Incentivize key behaviors
• Award points• Go public & follow the leader
• Leaderboards• Next-in-line motivation
Organizations that dedicate 1% or more of their payroll to values-based recognition programs are more likely to realize a strong return on investment, while instilling and reinforcing corporate values.
Source: Employee Recognition Survey, Human Resource Management/Globoforce, 2016.
![Page 40: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/40.jpg)
Acknowledge That Change Isn’t Easy And Obtain Buy-in
![Page 41: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/41.jpg)
Culture Happens At The People Level
• Culture initiatives may be driven by the organization, but it’s executed by people– Managers play a major role in the
success of a culture• Disengaged staff can be a sign of
disengaged managementof people have left a job at some points to “get away
from their manager to improve their overall life”
50%
![Page 42: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/42.jpg)
Managers Are Cultural Ambassadors
• Establish mentorship programs for management-level employees
• Provide training and career development opportunities
• Make sure they have the resources they need to support their staff
![Page 43: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/43.jpg)
Employees Are Involved
• Find moments of collaboration– Form committees & working
groups• Events/Retention Committee
• Resident Culture Committee
• Shared Governance Committee
– Each group should have clear goals, defined metrics and provide regular updates on their progress
![Page 44: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/44.jpg)
Communicate, Train, Reinforce And Repeat
![Page 45: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/45.jpg)
Share Goals & Communicate Progress
• Make sure all levels are aware of any changes to your mission, values or vision statements– Explain the “why” behind the initiative
• Provide regular updates during company meetings regarding strategies and milestone achievements
• Include quick progress updates during weekly stand-ups
![Page 46: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/46.jpg)
Put Some Incentives Behind It
• If you have an incentive program, be sure to include some people-oriented goals– Incentivize the achievement of
culture-related milestones just as you would other KPIs• Retention goals• Turnover goals• Engagement goals
![Page 47: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/47.jpg)
Evaluate Your Results And Continue To Evolve
![Page 48: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/48.jpg)
Four Measures Posted On Nursing Home Compare
• RN Hours Per Resident Day
• Total Nursing Hours Per Resident Day
• Physical Therapist Hours Per Resident Day
• Average Daily Census
• Turnover and Retention stats are coming!
![Page 49: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/49.jpg)
Don’t Rely On Annual Surveys
• Diagnose staff satisfaction & performance frequently, before it’s too late
• Survey - the more the better– Trend happiness– Rank issues – Put a plan in place to address them
– Execute!
• Important for senior leaders to be involved daily
![Page 50: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/50.jpg)
Constant Communication
• Implement stay interviews– Why do you stay? What would make you
leave?• 10-15 min interviews with open ended questions
• Review exit interviews– What makes people leave?
• Monitor pulse surveys– Fast, frequent surveys that help show you
what’s happening now
![Page 51: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/51.jpg)
Everything At Your Fingertips
• Technology can help!
– Real-time satisfaction surveys
– Performance monitoring
– Onboarding alerts
– Communication tools
– Unified view of staffing• Know who is working when
• Know who is in overtime, at risk for fatigue
![Page 52: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/52.jpg)
Culture Impacts The Entire Employee Journey
Recruitment
Hiring
Onboarding
Engagement
RetentionHigher engagement &
satisfaction
Increased retention
Lower turnover
Decrease in labor costs
![Page 53: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/53.jpg)
![Page 54: WORKFORCE 360: TACKLING STAFFING CHALLENGES WITH …takeaimbrevard.com/wp-content/uploads/2019/03/On-Shift-Recruitme… · Post-Acute Care & Senior Living • WORKFORCE 360: • TACKLING](https://reader030.vdocuments.us/reader030/viewer/2022040616/5f13fddfc6ad7d499a3d6c89/html5/thumbnails/54.jpg)
Learn More
Complete the sig-in sheet for more staffing resources.• Whitepaper:
How Southwest Airlines, Zappos and Other Top Brands Attract and Retain the Best Workforce
• Whitepaper: Meeting the Expectations of Today’s Workforce
• Whitepaper:Employee Rewards for Every Budget
• Product videos and best practice webinars• Subscribe to the OnShift blog:
Senior Care Workforce Strategies
© 2018 OnShift™, SM All rights reserved. OnShift™, SM is a trademark and service mark of OnShift, Inc.