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Here’sversion1ofour#deliverable,anewcustomerserviceprocess#CSP.NCPv0.1

Please review by May 5th #ToDoAll #Draft

Dear @Bob, This looks interesting! I was in a meeting with 5 Cust serv reps the other day and they gave me the impression that the process could be quicker. I’ve enriched you process description with these thoughts. NCP v0.2

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@Bob, may I suggest you check the approval process with oper risk?

I have checked with Oper Risk. They wanted to add 1 extra control in the approval. #lessonslearned I’ve submitted the deliverable to the program board for approval.

#ToDoBob

#ForApproval

Bob

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