Work Order Systems

Crystal Munnis Emily Tang

Rodney Giszczynski Geraldo Carvalho

MGMT 530Professor Stevens

Provides Technical Services to the Wentworth Institute of Technology body.

Their future goals include:◦ - Development of new technology division◦ - Integration of disparate technology entities◦ - Preparation towards building a strategic IT plan.

Need to have an effective queuing and processing system in order to perform faster maintenance in computers.

- Due to problems with queuing and processing DTS maintenance and support for its students and faculty tend to take longer.

- When the transitions are affective we expect to increase the amount of work done with Lenovo computers significantly during a semester

Business Need

Project Objectives- To find a technological solution, this will notably increase efficiency and effectiveness of processing and queuing Lenovo computers in the IT department.

Impact Assessment- Smooth transition and improve efficiency & productivity.

Measure of Success - This project will be considered successful if the new solution can help DTS maintenance routine to run more efficiently and increase more productivity.

Risk- Employee satisfaction could suffer based on changes resulting from this initiative.

- Training of employees could be costly.

Project Management Plan The following diagram represents the project life cycle that will be

used to manage this project. Detailed Project Schedule is attached to the appendix of this document

Figure 1: Project life cycle

Project Plan

Risk Management Risks will be managed using the department's program database

and reviewed in the weekly Project Plan Review (PPR) meetings.

Figure 2: Risk Plan Diagram

Issue Management Plan Issues will be managed using the department's program database

and reviewed in the weekly Project Plan Review (PPR) meetings.

Figure 3: Issue Plan Diagram

Change Management Plan- Changes will be managed using the department's program database and reviewed in the weekly Project Plan Review (PPR) meetings.

  Quality Management Plan

- The Quality Control team will test the solution using the department standard testing procedures prior to implementation.

  Product Management Plan

- Modifications to the vendor's product will be tracked and managed in the program database. There will be a weekly product change review meeting with the vendor.

  Release Management Plan

- There is no need for an extended release management plan for this project.

  Human Resource Management Plan

- The following diagram represents the project organization for this project.

Decision Scoring Matrix

Vendor Description Emaint work order processing software

Pioneer interactive~ Star tech, work order management software

The initial terms of the deal from the vendors are listed:

STAR Pioneer InteractiveInitial Cost

Software 120k 135kHardware 10k 20kConsulting 25k 25kTotal: 155k 180kOngoing Support 0k 0k

Vendors Agenda:- Maximize Revenue- Leverage WIT’s name recognition for marketing purposes.

Deal Sheet

Design - The vendor will provide STAR work process program, which will require staff training to integrate within the DTS department.

Development- The integration between the new system and the current will be made accordingly to all STAR protocols. All the resources will be available for the development of the new system.

Testing- The ITS Department will be required to verify the quality and capability of this new solution. Therefore a system testing should be done so ensure that the solution is ready to be deployed.

Deployment- Once the decision regarding the acquisition of the program has been made, the DTS Department should perform specialized training and practicing the use of the new program before the implementation takes place.

Operation- Once the program is fully implemented, the vendor will supply any change requests in order to fix and enhance the system. If there are any issues regarding the operation or any defaults of the product, the vendor support group will be contacted to assist in a solution.

Implementation

Any Questions?