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Work InspirationStudent Workbook

Firstly, welcome to ISS.

For many of you, this will be your first journey into the world of work and I’m thrilled that the experience will be with us. There will be lots for you to see, do and learn during your time here.

You will be hands on and involved, learning valuable new skills and meeting people across the business who can share their own experiences with you.

Facilities management is a fast-paced, exciting industry and we are passionate about what we do and the opportunities we create.

I hope you will be just as excited to be joining our team and that you leave inspired for the future and the choices that lie ahead.

Most importantly enjoy it and make the most of the opportunity. Perhaps we will be seeing some of you again in the near future.

Richard Sykes, CEO

FA C I L I T Y M A N A G E M E N T | C L E A N I N G | S U P P O RT | P R O P E RT Y | C AT E R I N G | S E C U R I T Y | www.uk.issworld.com2

Contents

FA C I L I T Y M A N A G E M E N T | C L E A N I N G | S U P P O RT | P R O P E RT Y | C AT E R I N G | S E C U R I T Y | www.uk.issworld.com 3

Page 4 About ISS

Page 5 Key contacts and Ten Commitments

Page 6 Induction Checklist

Page 7 Placement Plan

Page 8 CV Task

Page 9 Interview Task

Page 10-11 Work Inspiration Placement Timetable

Page 12-16 Placement Review

Page 17 End of Placement Student Assessment Form

Page 18 Employer’s Assessment Form

Page 19 Personal Action Plan

Page 20 Notes Page

Established in the United Kingdom in 1968 ISS UK provides either a single service or a range of services to its customers, otherwise known as Facilities Services Management.

About ISS

History

Strategy Mission StatementCentral to our business strategy is not just ‘what we do’ but ‘how we do it’. Our people’s engagement is at the centre of our recipe for business success through our operating model ‘The ISS Way’ and our ‘Leadership principles’.

The services include: catering, cleaning, security, maintenance and support services. The ISS group operates in 53 countries worldwide. Over the last 10 years we have strategically

transformed our UK business in line with the Group strategy to Lead Facility Services Globally by Leading Facility Services Locally.

“ We are going to be the the world’s greatest service organisation”


FA C I L I T Y M A N A G E M E N T | C L E A N I N G | S U P P O RT | P R O P E RT Y | C AT E R I N G | S E C U R I T Y | www.uk.issworld.com

Key Contacts

From Department

Name:

Email:

Phone:

Address:

From School/College:

Contact Name:

Phone:

Address:

Ten Commitments

Before…

1) Discuss with my school teacher/college lecturer what I aim to get out of my work experience – be clear on my expectations.

2) Meet with the manager before the work experience to discuss my schedule and expectations.

During…

3) Take part in an induction including a briefing on health and safety regulations.

4) Meet with the manager during the work experience to discuss my progress.

5) Work on a project that can benefit my studies.

6) Work with a mentor/buddy.

7) Always behave in a professional manner.

8) Be Punctual.

After…

9) Discuss with my school teacher/lecturer how my experience matched my expectations.

10) Feedback my views on the work experience.

5


Induction Checklist

Write Answer Date completed

Health and Safety

My nearest fire exit is…..

The fire drill happens at…..(day and time)

The Fire evacuation point is….

If I have an accident I should report it to….

If I am off sick, I have to…..

The Building

The toilets are located….

Lunch/breaks will be spent…. (where?)

Expectations

Hours of work

Length of morning/afternoon breaks and lunch

General

Name of mentor/buddy

Name of line manager

6


Placement Plan

At ISS we aim to provide you with a high quality of work experience through a positive and inspirational placement. Following the conversation with your line manager, fill in the boxes below:

Dates of Placement

Hours of Work

Dress Code

SMART Objectives (as agreed with the school)

Write down your expectations for your Work Inspiration Placement with ISS.

Write down some personal goals for your placement, e.g. improve communication skills.

7

When applying for a job a good CV is extremely important. This will be the first opportunity that you have to sell yourself to a potential employer. Having a CV that stands out can lead to an interview which can then lead to a job.

At the beginning of your placement you will be given a CV template to complete ready for the final day. Fill in each section with the relevant information. You can use the tasks that you complete and the skills that you develop during your placement to help with this.

CV Task



Interview Task

One key skill when applying for a job is knowing how to effectively prepare for and successfully complete an interview.

At the end of your placement with ISS you will complete a short mock interview for the role that you have been doing. You will then receive feed-back on how you did.

In order to prepare for the interview you will need to:

• Researchthecompany• Findoutwhatskillsareneededfortherole.• Thinkofexamplesofhowyouhavedemonstrated those skills.• Thinkabouthowyouwillpresentyourself (i.e. clothing, attitude).• Thinkaboutthewaysinwhichyoucould positively contribute and add value to ISS.

You will have the opportunity to find out some of the information you need and ask people for advice and tips during your placement.

9


Work Inspiration Placement Timetable

Use this to make note of useful times, places and tasks that you might need to remember during your placement.

WEEK 1

Day 1

Day 2

Day 3

Day 4

Day 5

Additional notes

10


Work Inspiration Placement Timetable

WEEK 2

Day 1

Day 2

Day 3

Day 4

Day 5

Additional notes

11


Placement Review

What did you do today? What are you most proud of?

What have you learnt today? (This could be something about the business or something about you)



Day One

Day Two

12


Placement Review





Day Three

Day Four

13


Placement Review





Day Five

Day Six

14


Placement Review





Day Seven

Day Eight

15


Placement Review





Day Nine

Day Ten

16


End of Placement Student Assessment Form

What did you enjoy the most during the placement?

What did you enjoy the least during the placement, and why?

How did you feel at the end of your experience with ISS?

Fill in this form and sign it. Your Line Manager will require a copy of this.

Did you receive an acceptance/welcome letter?

Would you choose to work here?

Would you like us to contact you in the future with information about our apprenticeship programmes/ work placements?

Y N

Y N

Y N

Date Signature

17


Employer’s Assessment Form

Line Manager Comments (think about the student’s strengths and weaknesses as evidenced through the placement as well as any further comments you wish to make):

Line Managers Signature

Student Name: Line Manager Name:

Number of days completed by the student:

Line Manager: Please use the below to record your assessment of the student. The student should take this form away with them as it may help with future job applications.

A= Very Good B= Good C= Satisfactory D= Unsatisfactory

A B C D

Attitude To Work (were they enthusiastic, did they ask questions, did they respond well)

Relating To People (did they work as part of a team, did they respond to members of teams and customers?)

Motivation (did they arrive punctually, did they seek additional tasks?)

Personal Qualities Shown (were they a good team player, did they use their initiative?)

Skills Evidenced (have they learnt skills in their department)

18


Personal Action Plan

Use the following action plan, your employer’s evaluation form and your experiences from your placement to help you think about your future……

What are my goals for the future?

What do I need to think about to achieve these?

What are my actions for this month?

What are my actions for the next year?

Where do I intend to be in five years time?

Do I need to look at college/university/distance learning courses?

Who do I need to talk to, to make things happen?

19


Work Inspiration Notes

20

Thank you for taking part in the ISS Work Inspiration Programme and for all your hard work; I trust you found your placement rewarding and your time with us meaningful and inspiring.

Hopefully we have shown you the exciting possibilities that a career in facilities management can offer and given you food for thought as you start to think about your career.

The placement may have finished, but this doesn’t have to be the end of the journey; keep an eye out for future opportunities with ISS that can kick start your future career.

Richard Sykes, CEO


ISS Facility ServicesISS HouseGenesis Business ParkAlbert DriveWokingSurreyGU21 5RW

Tel: 0845 057 6500

www.uk.issworld.com

work inspiration student workbook inspiration student workbook. firstly, ... new skills and meeting...

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