work first - the dutch experience - yvonne bieshaar director of employment and social affairs city...
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Work FirstWork First- the Dutch experience - - the Dutch experience -
Yvonne Bieshaar
Director of Employment and Social Affairs
City of ‘s-Hertogenbosch
27 april 2006 Bologna
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Content
some figures Work First - City of ‘s-Hertogenbosch
public –private contracting
quality improved lessons learned
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Some figures population 132.000 labour force 64.000 working 96.000
51% incoming labour force disabled 8.000 unemployed 5.000 welfare 3.000
in (on annual basis) 1.200 out (on annual basis) 1.400
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Mission statement
Every citizen is expected to be
able to support himself.
If he is unable to do so, the
municipal authorities will help him.
If this fails, the municipal authorities
will provide lasting support.
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the costs and results on annual base ( x € 1.000.000)In: reintegration budget € 21 welfare € 42 organisation € 5
total in€ 68
out: private companies € 10 subsidised jobs € 9 welfare € 38 organisation € 5
total out € 62
result +€ 6
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A glance at what’s on offer in welfare
more than 50% have insufficient professional training
21% are immigrants the average age is 45 75% have been unemployed for
more than a year 30% have an occupational disability most of them need social security
and care
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u n e m p l o y e d
Gatekeepers
M/F
r e g u l a r jo
bs
extra examination
P
W
M/F
DIA
GN
OS
ES
Social inclusion
Noton welfare
1st
2nd
the approach
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Contracting for quality diagnose the problem determine your goal draw up a specification purchase on the market quality means:
transparent service possibility for independent complaints lasting results
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Quality improved
Client satisfaction
Employers satisfaction
Code of conduct
Contract client - case manager
Quality Improvement Plan
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Results more active and responsible citizens lower and shorter dependence on
social security satisfied clients (score 8) financially healthy culture change in organisation better relationship with employers and
society
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Lessons learned
activate those who are inactive makes a better society integrate people who are receiving social security / care use the talents of the market let citizens make their own decisions and take their own responsibility be clear about the mutual agreements
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