CUSTOMER SUPPORT @ IKEA DANMARKDec. 2014 - Dec. 2015. Time limited contract

Responsibilities: • Customer support via phone & email in the kitchen-team• Complaint cases & general inquires • Ad Hoc

Achieved:• All set KPI’s met and executed to teamleader satisfaction• Good customer reviews in Bright with 95% satisfaction

CABIN CREW @ JET-TIME A/SApr. 2014 - Dec. 2014. Time limited contract

Responsibilities: • Safety onboard charter and domestic flights• Certified for; Boeing 737 & ATR Turboprop• Taught in courses; Emergency procedures, Fire & Smoke onboard, First

Aid, Evacuation, Dangerous goods & Crew Resource Management

E-COMMERCE RESPONSIBLE @ MCVERDI APSMar. 2016 - Jan. 2017. Finished due to study start

Responsibilities: • Maintenance of webshop in Magento• Creating products & product categories• Graphic work for landingpage, Facebook, online campaigns etc.• Online marketing: Facebook campaign planning and execution Remarketing/Retargeting Google Adwords• SEO optimization & Affiliate Linkbuilding• Customersupport via mail, phone & Livechat• Packing & shipment of orders

Achieved:• Increase in yearly turnover at 50% compared in salesnumbers• Increase in faithful & loyal customer database• Well liked among coworkers and partners

CRM COORDINATOR @ BOOZT FASHION A/BJun. 2018 - now

Responsibilities: • Main responsible for all CRM initiatives for Booztlet.com• Daily newsletter setup in HTML • Scheduling promotionals e-mails, SMS & App push• Creating copy to support daily campaigns and getting it translated• Analyse data on send-outs• Optimise segments and filters• Implement and develop journeys and trigger e-mails in cooperation with

design team

KATJA NEDENSKOVDesigntechnologist & Digital Concept Developer

+45 28199862

katja.nedenskov@gmail.com

www.nedenskov.com

Motivated and engaged design lover, full of experience from the industry, seeking new exciting opportunities.

Am ready to making an effort every dayso that my theoretical knowledge, will

be practical experience.

BORN MAY 13.TH 1990B DRIVERS LICENS

SECURITY APPROVEDCLEAN CRIMINAL RECORD

CONTACT

WORK EXPERIENCE

PROFILE

OTHER

IT

ILLUSTRATORADOBE XDPHOTOSHOPINDESIGNOFFICEMAGENTOWORDPRESS

DANISHENGLISH

LANGUAGE

SWEDISHGERMAN

INTERESTS

FRIENDS FOOD & WINE EQUESTRIAN TRAVEL

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CRM MARKETING INTERN @ BOOZT FASHION A/BJan. 2018 - Mar. 2018

Responsibilities: • Update layout & text in automated trigger emails• Design & add new re-activation flow and journey• Concept Development for an independant project in colaboration with CFW

FREELANCE @ GRAPHIC DESIGNJan. 2016 - Ongoing tasks

Different graphic work including; App Logo design for Createitin.net.Logo, Business card, Facebook cover and profile picture, ad setup and website logo for Snekkersten tag

E-COMMERCE INTERN @ MCVERDI APSJan. 2016 - Feb. 2016

Responsibilities: • Webshop management in Magento• Receving orders, invoice and ship them• Participating on CIFF during CFW• Packing and shipping wholesale orders• Customer service

DESIGN INTERN @ FRIIS LABEL FACTORY A/SApr. 2011 - Jul. 2011

Responsibilities: • Designs for the brands: Friis&Company, Oill, Live&Love, The Wardrobe and the Express collection• Development and final work on technical drawings of shoes, jewlery & bags• Development of inspirational material• Collection build• First comments on samples• Dispatching of style & production sheets for suppliers

BA DIGITAL CONCEPT DEVELOPMENT @ KEAFeb. 2017 - Jun. 2018. International bachelor degreeSpeciality in E-Commerce. Bachelor thesis in cooperation with Boozt.com

• E-commerce management, Digital marketing, SEO, SEM, CRM, CRO, Concept Development for different projects and companies, project management SCRUM, IoT, Technology

DESIGN TECHNOLOGIST @ KEAAug. 2010 - May 2012. Professions educationSpeciality in Fashion & Accessories. Thesis in cooperation with Saint Tropez.

• Teaching on the whole designproces from idea to finished collection. Model building, sketching, Adobe design programmes, printdesigning, collection build, general marketing, sourcing of materi-als, project management via Gantt

HHX @ GRINDSTED ERHVERVSSKOLEApr. 2006 - Jun. 2009. Højere Handelseksamen, study programme in international language

OTHER EXPERIENCE

EDUCATION

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CABIN ATTENTENT COURSE @ JET-TIME A/SApr. 2014. Approved by DTA to work as Cabin Crew Member.• Fire & Smoke, First aid, Emergency procedures, Dangerous goods, Crew Resource Management

BASIC HTML5 @ BOOZT FASHION A/BSep. 2018. 12 weeks. Hosted by external agency.• Basic knowledge of HTML5 and how to build a website• Introduction to CSS

TRYG DEN AF CERTIFIKAT @ BAR BRANCHENFall of 2013• Legislation and conflict management in nightlife situations

WORDPRESS @ FOF KØBENHAVNFall of 2017• The basic build of Wordpress• How to choose theme and adapt it

COMMUNICATION AND SALES @ PROMOTERS AKADEMYJan. 2014. Basic course in communication and sales. • Active listening and questioning techniques, bodylanguages and differences, inquiry to customers,

body postiure importance, customer contact, product presentation, complaint dealing, closure and invitation to buy.

COURSES

PERSONAL SKILLS

• ENGAGED & TEAMPLAYERI’m good at motivating my self, to meet the deadline. I’m thriving in teams with different inputs and with high participation.

• RESULT ORIENTEDEven though i’m occupied with the processes towards the goal, it is important to me to keep the deadline and to deliver a result which can be put into practise.

• SERVICE MINDEDI put a great honor in giving the customer the best service, making them happy and returning.

• SMILING WITH LOTS OF HUMORI believe you get a better workplace and cooperation with coworkers, by showing good mood & humor every day.

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REFERENCES

E-COMMERCE RESPONSIBLE @ MCVERDI APSLotte Honore, CEO and designer +45 26204508“Sweet coworker and a skilled employee. Listens and are flexible in her work. Katja is still and will always be a part of the “McVERDI Family” and she is always welcome with us”

CUSTOMER SUPPORT @ IKEA DANMARKRene Kirkegaard, Team leader +45 43590914“Skilled and sweet coworker. Knows her work. Would like to give my references, to whom it may concern”

BARTENDER @ HEIDI’S BIER BAR, KBHSimon Nyvang Andersen, Kædechef & Lars Nielsen, Distriktschef +45 26712770“Besides being a social and outgoing person, Katja fills all parameters within customer service, en-gagement and flexibility”

FREELANCE @ GRAFISK DESIGNFrank Nedenskov, Senior Developer“Skilled logo designer. Knows her things and listens to our wishes”Helle & Niels Brandbyge, Owners Snekkersten Tag“Nice work and she always accepts changes. Reach her deadline and delivers as promised”

PICCOLINE @ BESTSELLER A/SLene Højfeldt, HR Ansvarlig“Katja is dedicated and responsible in the tasks and challenges she has been presented, and she has handled these to our full satisfaction. She is a happy and helpful girl. Katja is a well-liked coworker, who we are sad to see go”