work centers system administration and system monitoring

System Administration and System Monitoring

New Work Centers in SAP Solution Manager Available as of SAP Solution Manager 7.0 SPS 15

Product Management SAP NetWeaverSAP AG

© SAP 2008 /

1. Overview2. SAP NetWeaver Administrator and SAP Solution Manager3. Scenarios / Frequently Asked Questions4. New Work Centers in Detail5. Summary / Further Information

Agenda

© SAP 2008 /

System Administration Up to Now

ABAPJava

© SAP 2008 /

System Administration as of Now

Role-based „Work Center“as outlined in

SAP Support Standard„System Administration“

Solution Manager 7.0SPS 15

as of February, 2008

© SAP 2008 /

System Monitoring Up to Now

© SAP 2008 /

System Monitoring as of Now

Solution Manager 7.0SPS 15

as of February, 2008

Role-based „Work Center“as outlined in

SAP Support Standard„System Monitoring“

© SAP 2008 /

Central Monitoring Overview

SAP Basis ≥ 3.0 SAP AS ABAP

Non-SAP component SAP AS JavaSAP AS Java

Agent

AgentAgent

Agent

Non-SAPTools

Central MonitoringInfrastructureABAP Stack

Java Stack

Solution Manager

© SAP 2008 /

Reporting Overview

SAP® NetWeaver BI

System n

System 2

…

CollectedSAP EarlyWatch®Alert (EWA) Data

System 1SAP® Solution Manager

CentralPerformance

HistoryCPH

Content

EWAContent

EWA DataPerformance Data

Statistics Data


Statistics DataQuery

Definitions

StatisticsContent

CCMS Monitoring Infrastructure

Central System

Service LevelReporting

System n


Statistics Data

Extractors

Reports

© SAP 2008 /


Agenda

© SAP 2008 /

SAP NetWeaver Administratorand SAP Solution Manager

SAP NetWeaver Administrator (NWA)

Java WebDynpro application, available as of SAP NetWeaver ´04 Support Package 12

Presently (´04, 7.0): Administration of Java components, central monitoring

Future: two „roles“:Local NWA role (as of 7.1): Administration of local AS Java,

additional component-specific functionsCentral NWA role: fully integrated into SAP Solution Manager

SAP Solution Manager

Presently: Release 7.0 on SAP NetWeaver 7.0, support-focussed, includes monitoring and reporting, no administration

Future: All functions of SAP NetWeaver Administrator’s central role are merged into SAP Solution Manager 7.0. SAP Solution Manager will be enhanced by administrativefunctions.

© SAP 2008 /

SAP NetWeaver Administrator – Local Role

Local Role of SAP NetWeaver Administrator as of SAP NetWeaver 7.1

Local role of SAP NetWeaver Administrator will be enhanced further.

Replaces SAP Visual Administrator as administration tool for AS Java, as of 7.1. All administration functions are available in the local role of SAP NetWeaver Administrator.

Specific roles of SAP NetWeaver Administrator may be enhanced by component-specific functions

NWA for SAP Composition Environment NWA for SAP Process IntegrationNWA for Adaptive Computing …

© SAP 2008 /

SAP NetWeaver Administrator – Central Role Merged Into Solution Manager

Central Role of SAP NetWeaver Administrator

Functionality of the central role of NWA is merged into SAP Solution Manager 7.0SAP Solution Manager is being enhanced with further administrative functions. Role-based Work Centers in Solution Manager Available as of Solution Manager Support Package 15 (for ST-400). Enhancements will be shipped with SPS 17.

© SAP 2008 / © SAP 2007 / Page 13

SAP Solution Manager Work Centers - Overview

SAP Solution Manager

Business Process

Champions

Program Management

Office

Application Management

Technical Operations

Monitor Change

Request BusinessChange

Implement Change

TestChange

DeployChange

Sign-offChange

Work Centers are …• based on SAP Standards for Solution Operations• role-based• easy to use and learn• available for SAP Solution Manager 7.0

Available Work Centers with SPS 15• Solution Landscape/Operation Setup• Change Management• Incident Management• Service Delivery• Business Process & Interface Monitoring• Job Schedule Management• System Monitoring• System Administration• Diagnostics: Root Cause Analysis• Implementation & Upgrade• System Landscape Management

© SAP 2008 /

User Interfaces

Web Browser

SAP GUI

UI Technology• Work Centers are mainly ABAP

WebDynpro applications• Depending on the use case, they

can be displayed in:• SAPGUI (transaction code

SolMan_WorkCenter)• Browser• Business Client (future)

© SAP 2008 / © SAP 2007 / Work Centers for SAP Solution Manager 7.0 - Overview Page 15

SAP Solution Manager Work Centers - Role-Based Concept

KEY MESSAGE

• A user can have one or more roles• A role can have one or more Work CentersKEY FACTS

• Work Centers ease navigation through central role-based points of access • They provide a tailored and role-based user environment to simplify your work • Work Centers are easy to learn by using common structure and content elements• They improve collaboration through common Inboxes, Work Lists and Status

Reporting

© SAP 2008 /

Users Have Personalized Access to Functions

Functions

Task overview

ProactiveMonitoring

Alert inbox

Overview

Change request Inbox

Incidents inbox

WORK CENTER

USER

Roles areEnd User/ Key UserBusiness ChampionTechnical Administratoretc.

System Monitoring

SystemAdministration

Change RequestManagement

IncidentManagement

LandscapeManagement Downtime

management

Common admintools

DB Administration

© SAP 2008 /

SAP Solution Manager Work Centers - Layout

KEY FACTS

• Work Centers are represented as tabs in the Navigation Bar • The Navigation bar provides only one level of navigation. • Work Centers support task-specific activities (e.g., managing alerts, processing

Incidents, etc.).• The term Work Center will not be made visible to the user; instead the tabs will be

referred to by the tasks they support. • Through the Worklists, Work Centers shall provide the user one-click access to

frequent and important user actions. • In addition, the user should be able to complete all tasks relevant to one business

goal within one Work Center

© SAP 2008 /


Agenda

© SAP 2008 /

Managed Systems

PI

ERP

Diagnostics AgentDiagnostics Agent

© SAP 2007 / Page 19

Scenario: Central SAP Solution Manager

Managing System

Solution Manager 7.0

Work Centers…… MonitoringMonitoring AdministrationAdministration …

Operations RepositoriesOperations Repositories

Solution ManagerMaster Data


CCMSCCMS BIBI IntroscopeEM

IntroscopeEM

Engines

SAP Central ProcessScheduling

SAP Central ProcessScheduling CTS+CTS+

SLDSLD

Repositories

CUACUA NWA


CRM


NWA

SAP NetWeaver Administrator (local role)

SAP NetWeaver Administrator’s central role functionality merged into Work Centers

© SAP 2008 /

NWDI

Solution Manager 7.0

© SAP 2007 / Page 20

Scenario: Distributed Components

Work Center

Operations RepositoriesOperations Repositories



Repositories

Managing System Managed Systems

SLD

CRM


ERP


XI


BI

CCMS

Introscope

IntroscopeEM

IntroscopeEM

BIBI

CCMSCCMS

Redwood Scheduler

SAP Central Process SchedulingSAP Central Process Scheduling

ABAP

ABAP

ABAP

SLD

CTS+

SLDSLD

ABAP

CTS+CTS+

CUA

CUACUA

ABAP

APO


BI / BIA


MonitoringMonitoring AdministrationAdministration …

© SAP 2008 /

Frequently Asked Questions

What if a central CCMS system has already been set up independently of SAP Solution Manager ?

A central CCMS system running in a system other than SAP Solution Managercan be integrated. The Alert Inbox contained in the Work Center “SystemMonitoring” will display centrally collected alerts from a remote CCMS system.

Administration functions may be called either centrally from SAP Solution Manager or locally in the monitored system.

Does the monitoring system need to be of the highest NetWeaver Release ?

Solution Manager 7.0 runs on NetWeaver 7.0 and will do so until 2009. However, SAP recommends you to implement the newest NetWeaver and Solution Manager support packages.

How can you monitor systems running on SAP NetWeaver 7.1 ?

Monitoring information from 7.1 systems can be displayed in SAP Solution Manager.

Administration functions based on 7.1 are either being downported or made available as links inside the work centers.

© SAP 2008 /

1. Overview2. SAP NetWeaver Administrator and SAP Solution Manager3. Scenarios / Frequently Asked Questions4. New Work Centers in Detail

System MonitoringSystem Administration

5. Summary / Further Information

Agenda

© SAP 2008 /

System Monitoring – Overview

Importantlinks Instance overview

System status list

System statusbased on CCMS

information

Status overview

Instance details

Monitoring Overview• The Overview shows

the availability ofyour SAP systems.

• In addition, allinstances and instance details aredisplayed.

• System status isbased on availabilitydata generated byCCMSPING.

• Related Links take you to otherimportantfunctionality.

© SAP 2008 /

Alert Inbox

Alert overview

Alert list

Alert details

Analysismethod

Alert Inbox• Presents a list of

technical alerts.• Alert content is

preconfigured, andmainly based onCCMS alerts.

• Per alert, details andan alert history isgiven.

• The CCMS analysismethod can betriggered from thealert list.

• If the administratorcannot solve thealert, a servicemessage can be created.

© SAP 2008 /

Proactive Monitoring: AS ABAP

Local monitoringtransactions for AS

ABAP

CCMS monitoring datafor AS ABAP

Proactive Monitoring• Bundles important

and local actingmonitoringfunctionality for bothABAP and Java.

• AS ABAP Overviewtab displays keyperformanceindicators based onCCMS.

• General administrationfunctionality is locatedunder the tabsAS ABAP Monitoring &AS Java Monitoring.

© SAP 2008 /

Proactive Monitoring: AS Java and Usage Type

Local monitoringtools for AS Java

Usage type specificmonitoring tools

Proactive Monitoring• Core monitoring

functionality of SAPNetWeaver Administratoris linked in as well.

• DBACOCKPIT isadded here forcentrally managingAS Java databases.

• In addition, the Main Instance Monitoringtab hosts usage typespecific monitoring functionality.

• Related Links takeyou to WilyIntroscope, a powerful monitoring tool for non-ABAP components.

© SAP 2008 /

Connectivity Monitoring

ABAP RFCPING, HTTP (GRMG) and RFCPING on OS level

Jump to SM59

Connectivity Monitoring• The Connectivity

Monitoring sectionshows the status ofimportant networkconnections.

• ABAP RFC, HTTP/S,and RFC connections oftype ‚T‘ can be tested.

• A jump to the connection details oftransaction SM59 isprovided as well.

© SAP 2008 /

Job Monitoring

Central job overview

Work Center „Job Management“

Job Monitoring• The Job Monitoring

section gives a shortoverview about yourABAP schedulingenvironment.

• More details are provided in an additional workcenter Job Management.

• SAP CentralProcess Schedulingby Redwood isintegrated here aswell.

© SAP 2008 /

Reports

EWA/SL Reports

IT Performance Reporting

Reports• The Reports section

bundles IT reportingfunctionality.

• Besides Early WatchAlert, IT PerformanceReporting based onSAP NetWeaver BIcan be selected.

• SAP offers apreconfigured set of BI reports.

© SAP 2008 /

Monitoring Setup

Setup

Monitoring Setup• The Setup section

links to the main monitoring setupareas of SAPSolution Manager.

© SAP 2008 /

System Administration – Overview

System task list

System status list

System statusbased on CCMS

information

Status overview

Importantlinks

Administration Overview• System status is

based on availabilitydata generated byCCMSPING.

• System task list isbased on the oldtask list of SAPSolution Manager.

• The Related Linkssection always points to importantother functionality.

• Tasks for Central SystemAdministrationdisplays periodicadministrativetasks for each solution.

© SAP 2008 /

User Management

Personalizationoptions

System status list

User managementfor ABAP / Java

User Management• The „User Management“section offers common local acting user administration functionality for both ABAP and Java.• Since users are client dependent, you have to select the target client first.• Core user administration functionality of SAP NetWeaver Administrator is linked in for fast navigation.

© SAP 2008 /

Administration Tools

System status list

Common administrationtransactions

Usage type specificadministrationtransactions

Administration Tools• The Details section bundles

important and local actingadministration functionality for both ABAP and Java.

• General administrationfunctionality is located underthe „Application Server“ tab.Core administrationfunctionality of SAP NetWeaverAdministrator is linked in as well.

• The Main Instances tab provides usage type specificadministrationfunctionality.

© SAP 2008 /

Administration Setup

Setup

Administration Setup• The „Setup“ section

links to the mainsetup areas of SAPSolution Manager.

© SAP 2008 /

Central Database Administration

DBA Cockpit• Centrally manages SAP

databases (AS ABAP,AS Java, and standalone)

• Works for SAPNetWeaver databases

• Is for administration,monitoring, and alerting

• Offers a connection toSLD

• Is supposed to beconfigured on SAPSolution Manager

• Available as of SAP NetWeaver 7.0 SP12

© SAP 2008 /

Summary

KEY MESSAGE

• For enhancing SAP Solution Managers operations capabilities, the central SAP NetWeaver Administrator has been integrated into SAP Solution Manager.

KEY FACTS

• The main functionality for IT operations are bundled in the work centers “System Administration” and “System Monitoring”.

• These two work centers host the main central functionality of SAP NetWeaverAdministrator.

• Additionally, local monitoring tools for ABAP and Java (for instance the local SAP NetWeaver Administrator) can be called from the work centers.

• SAP offers an extra work center for “Job Management”, which contains a link to SAP Central Process Scheduling by Redwood.

• Available with ST-400 SPS 15, shipped as of early February, 2008

© SAP 2008 /

Further Information

SAP NetworkSAP Network: http://sdn.sap.comSAP NetWeaver Capabilities Lifecycle Management Operations

SAP Traininghttp://www.sap.com/education/ADM100, ADM102, ADM200 – SAP Web AS AdministrationADM106, ADM107 – Advanced System Monitoring

SAP Help PortalSAP Help Portal: http://help.sap.comSearch Documentation: ‘‘work center system administration, monitoring“

SAP Service MarketplaceSAP Service Marketplace: http://service.sap.com/solutionmanager

Contacts at [email protected]@[email protected]

© SAP 2008 /

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