work-based learning department
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Work-Based Learning Department advice and guidance bookletTRANSCRIPT
Work-Based Learning DepartmentPicquet BarracksCumberland RoadPlymouth PL1 4HX
01752 856827
07793326598txt
Advice and Guidance
Advice and Guidance
Work-Based Learning Department programmes
ApprenticeshipsApprentices are employed, so they earn a salary but can carry on learning the skills and training needed to progress in their job. Our Apprenticeships are based around vocational areas and offer a complimentary mix of vocational training and first hand practical skills. You will be able to mirror what you do in College with what you do in your place and vice versa. Plus, you will gain a number of qualifications to add to your CV. You can expect to work between 30-40 hours per week (including time spent in College). WBLD staff will support you throughout your Apprenticeship and visit you in College and in the workplace.
Pre-Employment programmes
Jumpstart ProgrammeJumpstart aims to support young people in their final year/years of compulsory education by offering an alternative to mainstream education
NEET Engagement Programme (NEP)NEP is a new programme targeting those who are not in education, employment or training. It enables young people to progress onto Work-Based Learning programmes, employment, or employment with training
Personalised Learning Programme (PLP)This programme aims to help those who are not ready or able to directly enter an Apprenticeship programme, further education or employment. The programme includes personal and social development, vocational training and access to functional skills.
Prince’s Trust Team Programme (PTT)This award winning course will help improve your confidence, problem solving skills and teach you how to work as part of a team whilst, quite probably, having the time of your life.
LEAD TRAINING OFFICERS
Cheryl Powell*Jade Reed*
TRAINING OFFICERSDave Carlton
Colin ChalkleyLisa CharlesApril Collins
Karen DewdneyChris Hall
Danni JacksonDebra Jory
Laura Killen*Gemma LakeJasper OliverEmma Reed
Dave ShurmerGareth Walton*
Charlotte Williams
PROGRAMME AREAMANAGER - WBL
Sue Reed*
REVIEWING OFFICERS
Dionne Davey
Bill Davison
Andrew Evans
Bridie IsaacsCathy Newell
Sandie Reed
Cathy Stringer
Sophie Weeks
Emily Widdup
INITIAL ASSESSMENT
OFFICERLaura Roper
PLACEMENTOFFICERS
John ClarkeMike Vickery
Sam Jackman
FACULTY ADMINISTRATION CO-ORDINATOR
Miriam Schofield
APPRENTICESHIP SUPPORTOFFICER
Ruth Skinner
CLERICAL TEAMKelly Allen
Ashley Archer (Finance)
Jodie EversonSue GriptonSara Goves
SUPPORTASSISTANTS
Hannah Canning-GrayAshley Meads
14-18CO-ORDINATOR
Danielle Farnaby
OPERATIONSMANAGER (FLC)Steve Murphy*
* Safeguarding Officers
HEAD OF DEPARTMENTJulie Mclean*
Management TeamThe Head of the Work-Based Learning Department is Julie Mclean who is responsible for overseeing the management of all the programmes we run.
E: [email protected]: 07767836692
Sue Reed is the The Programme Area Manager for WBLD with responsibility for pre-employment programmes and Apprenticeships.
E: [email protected]: 07816449839
Steve Murphy is responsible for all Pre-Employment programmes; PLP, Prince’s Trust Team, NEP, Jumpstart and Schools provision.
E: [email protected]: 07793326598
Jade and Cheryl are the 2 Lead Training Officers for all our Pre-Employment programmes.
E: [email protected] M: 0796777266
E: [email protected]: 07967772651
If you have any questions or queries regarding your course the management team will be more than happy to help you.
Julie Mclean
Sue Reed
Steve Murphy
Jade Reed
Cheryl Powell
Do you want some impartial advice about your apprenticeship?
Do you want to speak to someone totally impartial about your apprenticeship?
Let me introduce you to our apprentice ambassadors ...An ambassador is someone who has been where you are now. They have either completed or almost completed an apprenticeship and have agreed to be contacted via email to answer any questions you may have which you may not be comfortable asking your employer, College tutor or reviewing officer. They are volunteers and do not get any financial reward for this but believe in the programme and wish to support others undertaking it.
How do you make contact?It’s simple - you can email your question to the following address [email protected] and we will match the e-mail to the most appropriate ambassador to help you with your request. The ambassador will respond via the WBLD email address and this will be forwarded back to you. You can keep your identity as secret as you like and you do not have to give your name or any personal details as everything will be via email within the WBLD.
What timescale should I expect if I use this service to get a response back?On receipt of your email we will endeavour to match you with the right ambassador on the date of receiving (working days only) and ambassadors have two days in which to respond or refer back. We would hope that you should get a response within four working days if not sooner but if there are any delays we will be in touch advising you that we are trying to get an answer for you as quickly as we can
What sort of questions can I ask?All questions should be around your apprenticeship/employment and you cannot ask questions of a personal nature. You may wish to know how someone got over an evidence/assessment problem, or how many hours you should work for example. All ambassadors have agreed to answer any question they feel comfortable with and will only answer using their own experience. They will not give you answers to work you need to do or in fact do any work for you but will support you in finding the answers for yourself, perhaps directing your to a good research website or advising you to purchase a book that will help.
How do I become an ambassador?If you would like to become an ambassador just send an email to WBLD using the address above and a member of staff will be in touch with you to go through the details
Welfare and SupportWhen WBLD staff are not able to resolve personal issues that may be a barrier to learning, they may consider, with your consent arranging support from outside agencies for issues such as:
Drug and Alcohol Problems…Housing Issues…Family Planning / Pregnancy…Troubles at home…
Work-Based Learning staff have excellent links with agencies that can help with these and other problems.
SustainabilityKaren Dewdney is the sustainability representative for the department. Please see Karen if you have any queries.
At City College Plymouth we are committed to sustainability. I represent the Work-based Learning Department at monthly Sustainability Working Group meetings, where we share good practice and explore and monitor new ideas for promoting cross-College sustainability. Learner representatives attend our termly departmental sustainability focus group meetings, where their input is valued and ideas are implemented where possible. Members of the 923 Club, which meets every Tuesday, are currently spearheading sustainability within the Learning Warehouse, looking at the practicalities of improving our paper recycling system.
Teaching and learningThe Work-Based Learning Department holds regular Teaching and Learning focus groups which aims to improve the quality of our delivery and your learning experience on all our programmes. The Operations Manager, Steve Murphy, chairs these meetings and learner representatives are invited to have a direct impact on their programmes. Please speak to your Training/Reviewing Officer if you would like to take part in these forums or add something to the agenda. This is another opportunity for you to have your say.
Equality and diversityWe believe that everyone should have an equal opportunity to develop their potential. We will not discriminate against anyone on the grounds of disability, learning difficulty, race, sexual orientation, health, religion, belief, pregnancy or being a parent, gender re-assignment, age or whether you are not married or in a civil partnership. We will also make sure that any disabilities or learning difficulties are supported effectively and professionally so that they do not prevent you from achieving your potential.
You can expect to be treated with respect at all times. Your views and wishes will be listened to and consideration given to them wherever possible. You can expect to have the reasons explained to you if it is not possible to act on your views and wishes and, where possible, a solution will be negotiated with you.
If you declaring a learning difficulty or disability at initial assessment, additional support will be available.
You can speak to Miriam Schofield who is our Equality and Diversity representative.
Miriam Schofield
If you think you are being discriminated against or treated unfairly, please speak to:
Your Training or Reviewing OfficerA College Mediator (you can find the photos and telephone numbers of mediators on notices throughout the College and on the intranet).Learner Services (in the main corridor at Kings Road, by the library at Goschen Centre).Your concerns will be treated in confidence.
Equality and Diversity
Safeguarding The department has a team of Safeguarding Officers who are here to help, advise and support learners who are experiencing difficulty in their lives. This could be drink or drug problem, home life, bullying or generally just not having a good time of it. Most of the time this information is confidential but if we do need to share the information you will always be made aware. The main job of our Safeguarding Officers is to help you if ever you feel you need it.
Here are the names of the Safeguarding Officers for WBLD andtheir specialist areas
Laura Killen Gareth Walton Julie Mclean Sue ReedChild Protection Housing
Cheryl Powell Jade Reed Steve MurphyParenting and Drugs Bullying/Harassmentand Alcohol
There are posters around the College that provide the contact details of the team. The Safeguarding Officers are also the anti-bullying team in the College and will help and advise you if you have any concerns about bullying or harassment.
Contact any of the Safeguarding Officers on01752 856827
Steve Murphy Danni Jackson Cheryl Powell Jade Reed
Gemma Lake Charlotte Williams Samantha Jackman Jasper Oliver
Dave Shurmer Debra Jory Laura Killen
April Collins Chris Hall
First Aiders
Charlotte Williams
Learners’ Voice Meetings
Learner FeedbackEvery month, Training Officers and Learners meet to discuss the good points and bad points about the WBLD programmes. These are called ‘Learners Voice Meetings’. Anything can be discussed, including:
Work Placements… Disability Forum...
Policies and Procedures… Equality & Diversity Forum...
Work and Training… Learner Focus Groups...
Trips and Activities… Every student matters forum
The notes taken at Learners’ Voice meetings are read by the management of WBLD and are taken into account when reviewing the way our programmes are delivered. Learners’ Voice sessions identify improvements that can and do make a difference.
Learners’ Voice is about listening to learners’ opinions and concerns and involving learners in planning. If you feel you would like to discuss your programme or have any suggestions on how you would like to improve your programme feel free to have a chat with Charlotte Williams who is the Learners’ Voice representative.
learner voice
Health and Well-beingApril Collins is in charge of Health and Well-being to ensure that learners feel safe, healthy, happy and encouraged whilst attending College. Please feel free to have a chat with April Collins if you have any queries or concerns about your Health or Well-being.
HOUSING
Name Organisation Contact Details Email Address
Duty Officer Plymouth Foyer 256880 [email protected]
Justin Flynn- Samuels The Ship 306290 Address: George House 22A George Place Stonehouse Plymouth PL1 3NY,
Contacts Centre Ballard House- Midland House ( Social Services)
308600/ 305496 [email protected]
Wendy Chapman Shekinah Mission 203480 [email protected]
Clive Edmonds Trevi House(housing for women with Drug or alcohol problems)
255758 [email protected]
Sharron Newberry PATH (Harwell Centre) 255889 [email protected]
Shirley Johns (Administrator)
PATH Services( Midland House Deposit Guarantee)
305955 [email protected]
Colebrook Housing 205210 [email protected]
Shelterline (Helpline) 0808 8004444 [email protected].
Helpful numbers
DRUG AND ALCOHOL SUPPORT
Name Organisation Contact Details Email Address
Shirley Sinclair Harbour Centre (young people)
434484/ 434295 [email protected]
Clive Edmonds Trevi House(Rehab for women with Drug or alcohol problems)
255758 [email protected]
Lesley Pickles Broadreach 790000 [email protected]
Ocean Quay 566216
Mark Bignell (Chief Executive)
Hamoaze House 566100 [email protected]
Helpline Alcoholics Anonymous 791111 Website: www.alcoholics-anonymous.org.uk or the email address: [email protected]
Helpdesk Ask Frank 08007 76600 Text: 82111
MENTAL HEALTH SERVICES
Advise desk CAMHS (children and adolescents mental health service)
272320 /435080 [email protected]
Jo Campbell or Frank Sandford
Avon House (Mount Gould)
314717
Lorna Rose (Manager) Icebreak (Zone) 206626 www.thezoneplymouth.co.uk
Terry Lawrence Eating Disorder Support ( Trinity House)
228027 [email protected]
Mental Health Emergency 01752 434988
Obsessive Compulsive Disorder (OCD)
01752 254004 [email protected]
Gateway to Mental Health Advice
0845 1558065
SEXUAL HEALTH ADVICE AND COUNSELLING SERVICES
Name Organisation Contact Details Email Address
Eddystone Trust (Sexual Health support especially HIV)
01752 257077 [email protected]
Emma Marriot The Zone 01752 206626 [email protected]
Nicole Pethybridge (Manager of Learner Services)
City College Plymouth- (Counselling Service)
01752 305806 [email protected]
Health Advisor GUM Clinic 08451 558189/ 431124
No email but phone the health advisor directly on 763924
24 hr National Domestic Violence Helpline
00808 2000547
Age UK 0800 1696565
Crossline Counselling 01752 664243 [email protected]
Plymouth MIND Hearing Voices Group
01752 254004
Crossline Listening Service
01752 666777
Plymouth Police Domestic Violence Unit
01752 284509
The Mankind Initiative (Domestic Abuse Helpline for Male Victims)
01823 334244
National Domestic Violence Helpline
0808 200 0247
NSPCC Child Protection Helpline
0808 8005000
Plymouth Advice and Liaison Services (PALS)
01752 211818
Plymouth Age Concern 01752 665424
Plymouth Family Support Services
01752 225106
SELF ESTEEM ISSUES
Name Organisation Contact Details Email Address
Penny College Counsellor 305806 [email protected]
Reception The Zone 206626 www.thezoneplymouth.co.uk/get-in-touch
Lorna Rose (Manager) Icebreak 206626 www.thezoneplymouth.co.uk
Samaritans 221666/ 08457 909090
Harmless [email protected]
Mind 229962 [email protected]
Self Harming Support Group
01752 254004
FINANCIAL SUPPORT
Name Organisation Contact Details Email Address
Helpdesk EMA Helpline 08001 218989
Customer Service Jobcentre Plus (New Claims)
08000 556688 www.direct.gov.uk to apply online
Customer Service Jobcentre Plus (Crisis Loan/ Social Fund)
08000 327952 www.direct.gov.uk to apply online
Job Centre Plus (16-18) 0800 055 6688
21 - City College Plymouth (Finance)
305804 www.ema.direct.gov.uk
Reception Citizens Advice 08448 269717 [email protected]
Reception The Zone 206626 www.thezoneplymouth.co.uk/get-in-touch
Reception Careers South West (Connexions)
01752 207700 [email protected]
Money/ Debt Advice Plymouth
01752 208126
HEALTH AND WELLBEING
Name Organisation Contact Details Email Address
Emergency Doctors - NHS
08454 647
Emergency Doctors Out Of Hours
08456 710270
Emergency Dentist 08451 558070
Police (general enquiries) 08452 777444
PCSO- Non urgent 08452 777444 [email protected]
Derriford Hospital 08451 558155
Devon and Cornwall Constabulary
08452 777444
Plymouth City Council 01752 668000 [email protected]
The Royal Eye Infirmary 0845 1558094
Police, Fire, Ambulance, Coastguard
999
NHS direct 0845 4647
National Missing Persons Helpline
0500 700700
Breathe Easy Plymouth 01752 220919
Diabetes UK Careline 0845 1202960 [email protected]
Plymouth Health Information Centre
0800 801588
Plymouth Eddystone Group (HIV)
01752 251666
OTHER USEFUL NUMBERS
Name Organisation Contact Details Email Address
Customer service Jobcentre Plus ( Enquiries about the Social Fund)
08456 036967 www.direct.gov.uk to apply online
Main Office Youth Offending Team (YOT)
306999
Reception Careers South West (Connexions)
207700 [email protected]
Reception The Zone 206626 www.thezoneplymouth.co.uk/get-in-touch
Number not recognised
Enquiries Desk Heart 275641 [email protected]
Children’s Social Services 01752 308600 [email protected]
Plymouth Guild of Voluntary Service
01752 201766 [email protected]
Kings Road Centre City College Plymouth 305300 [email protected]
Goshen Centre City College Plymouth 305282 [email protected]
Camels Head Centre City College Plymouth 301544 [email protected]
Quick guide to useful numbers…Julie McleanE: [email protected]: 07767836692
Sue ReedE: [email protected]: 07816449839
Steve MurphyE: [email protected]: 07793326598
Cheryl PowellE: [email protected]: 07967772651
Jade ReedE: [email protected]: 07967772662
Dates for Your Diary 2011/ 12
Autumn term starts - Friday 2 September
Half term week - Monday 24 October
Autumn term finishes - Friday 16 December
Spring term starts - Tuesday 3 January
Half term week - Monday 13 February
Spring term finishes - Friday 30 March
Summer term starts - Monday 16 April
Half term week - Monday 4 June
Summer term finishes - Monday 23 July
Work-Based Learning DepartmentPicquet BarracksCumberland RoadPlymouth PL1 4HX
01752 856827
07793326598txt