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WO/PBC/19//14ORIGINAL: ENGLISH

DATE: JULY 12, 2012

Program and Budget Committee

Nineteenth SessionGeneva, September 10 to 14, 2012

PROGRESS REPORT ON THE IMPLEMENTATION OF A COMPREHENSIVEINTEGRATED ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM

prepared by the Secretariat

I. IN!"#$CI"N

1. The fortye!"hth #e##!o$ of the A##e%&'!e# of Me%&er Stte# of IPO !$Se*te%&er +,1,- **roe/ the Se0retr!t# *ro*o#' for the I%*'e%e$tt!o$ of Co%*rehe$#!e I$te"rte/ E$ter*r!#e Re#o2r0e P'$$!$" (ERP)Sy#te%(/o02%e$t# O3P4C315316 $/ A378317).

+. The e9*e0te/ &e$ef!t# fro% the !%*'e%e$tt!o$ of the ERP #y#te% re:(!) the %o/er$!;t!o$ of IPO# 0ore /%!$!#trt!e- %$"e%e$t $/ 02#to%er#er!0e

f2$0t!o$#- (!!) !%*roe/ *ro/20t!!ty- $/ (!!!) 0*&!'!ty to *ro!/e &etter !$for%t!o$ to Me%&erStte#- #t

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7. The #e0o$/ o&>e0t!e the !%# to %

7. A//!t!o$''y- the *ortfo'!o ?!'' 'y the fo2$/t!o$ for !%*roe/ C2#to%er Re't!o$#h!*M$"e%e$t (CRM). Th!# ?!''- ho?eer- &e 2$/erte0t#- #!$0e thetr2e &e$ef!t# of ERP #y#te%# 0$ o$'y &e hre#te/ !f IPO (!) te0t "oer$$0e #tr20t2re. Th!# !$0'2/e# 0ro##f2$0t!o$'*ro>e0t &or/# to e$#2re tht or"$!;t!o$' $/ &2#!$e## $ee/# re %et

(&) Ler$!$" fro% $/ 'eer"!$" the e9*er!e$0e of other "e$0!e# $/ /o*t!$" &e#t*r0t!0e# to %(f) Leer"!$" e9!#t!$" **'!0t!o$ ho#t!$" rr$"e%e$t# to %!$!%!;e #y#te% $/re't!o$#h!* 0h$"e# $/ th2# %!t!"te r!#

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8. The ERP *ortfo'!o h# th2# fr *roe$ to &e !$#tr2%e$t' !$ !%*ro!$" 0ro##f2$0t!o$'0o%%2$!0t!o$ thro2"ho2t the Se0retr!t. Er'y #te0t /e0!#!o$%

# $ /%!$!#trt!e #y#te% &2t # o$e tht *ro!/e# '2e to the ?ho'e Or"$!;t!o$.

IMPROVED HUMAN RESOURCE MANAGEMENT

@. The !$!t!' *ro>e0t *h#e- fo02#e/ o$ !%*'e%e$t!$" the 0ore of HRM $/ Pyro''*ro0e##!$"- h# %/e 0o$0rete *ro"re##. To /te- the e%*h#!# h# &ee$ o$ e#t&'!#h!$" #o'!/ *'$ $/ #0he/2'e- o$ #e'e0t!$" $ !%*'e%e$tt!o$ *rt$er thro2"h $ o*e$ !$ter$t!o$'te$/er- $/ o$ !/e$t!fy!$" !%*roe%e$t $/ eff!0!e$0y o**ort2$!t!e#. F2rther%ore- $2%&er of#tff %e%&er# !$o'e/ !$ the H2%$ Re#o2r0e# (HR)- Pyro'' $/ 42/"et f2$0t!o$# he &ee$e9*o#e/ to the $e? #y#te% $/ !t# f2$0t!o$#- !$ *re*rt!o$ for the /e#!"$ *h#e.

1,. IPO h# tt!$e/ &etter 2$/er#t$/!$" of the 0*&!'!t!e# $/ *ro#*e0t# of theee$t2' HR #o'2t!o$ !$ the Or"$!;t!o$ &y !%*'e%e$t!$" f2$0t!o$!$" Peo*'eSoft *rototy*e-e/ o$ the ?or

11. The 0o$0e*t2' %o/e' tht ?!'' "2!/e the HR %2't!*h#e !%*'e%e$tt!o$ !# #et o2t &e'o?:

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%ob ,ode- and a-ent ,anagement

Positions

%obs*e Position In/ormation

Lo0t!o$

De*rt%e$t (Or"

U$!t342/"et U$!t) CCOG Co/e#

Re*ort# To I$02%&e$t

earning anagement

Co2r#e# for 0'o#!$" >o&re2!re%e$t "*#

Per/ormane anagement

Perfor% "!$#t >o& re2!re%e$t# Perfor% "!$#t o&>e0t!e#

Re#2't# /eter%!$e /e"ree of f!t or "*#

G*# !$ o&>e0t!e# $/ 0o%*ete$0!e#

/eter%!$e 'er$!$" re2!re/

!eruitment

A/ert!#e >o& !$for%t!o$for **roe/ Po#t# or

Po#!t!o$#

A02!re 0$/!/te#

e9ter$''y or !$ter$''y

Mt0h 0$/!/te &!'!t!e#

to >o& re2!re%e$t#

*e %ob In/ormation

No$*er#o$ *rof!'e

o& F%!'y

o& F2$0t!o$3#2&f2$0t!o$

S'ry P'$ Gr/e Tr!$!$" Pro"r%

Non)person Pro/i-es

T#

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The !/e$t!f!0t!o$ of 0o2$try !$for%t!o$ !$ the ?or< *'$# h# e$#2re/ &etter !#!&!'!ty 0ro## theOr"$!;t!o$ of 0o2$try 'ee' 0t!!t!e# $/ ?!'' 'e/ to &etter 0oor/!$t!o$ !$ ter%# of 0ohere$t/e'!ery of o2r #er!0e#. Th!# &e$ef!t h# &ee$ %/e *o##!&'e &y $ e'e0tro$!0 0o$#o'!/t!o$ ofthe ?or< *'$#- ?h!0h ?# *re!o2#'y '&or !$te$#!e %$2' *ro0e##.

1B. I$te$#!e *re*rt!o$ $/ *'$$!$" of ?or< h# &ee$ 0rr!e/ o2t &oth to !/e$t!fy!%*roe%e$t# to the &!e$$!' *'$$!$" *ro0e## e/ o$ the 'e##o$# 'er$e/ fro% the +,1+1=e9er0!#e $/ for the /ee'o*%e$t $/ /e*'oy%e$t of &!e$$!' *'$$!$" I$for%t!o$Te0h$o'o"y (IT) #o'2t!o$. I%*roe%e$t# he &ee$ !/e$t!f!e/ to the re#2't# $/ 00o2$t&!'!tyfr%e?ore0t &r!efh# &ee$ *re*re/ /et!'!$" the ?or< to &e 0rr!e/ o2t.

16. A #!"$!f!0$t 0h''e$"e !# the %$"e%e$t of 0h$"e $/ e$#2r!$" tht the too'# re %ore2#erfr!e$/'y. A f2rther 0h''e$"e !# the !%%o&!'!ty of the or"$!;t!o$' /e/'!$e# for the&2/"et!$" *ro0e##- 'e!$" $o #0he/2'e 0o$t!$"e$0y for /e'y# ?h!0h %y o002r /2e to

te0h$!0' !##2e#. I$o'e%e$t of *ro"r% %$"er#- 0o0h!$" $/ tr!$!$" $/ !/e$t!f!0t!o$ off''&0< o*t!o$# he &ee$ !/e$t!f!e/ # 0r!t!0' to the #200e## of th!# *ro>e0t.

18. The R4M #2**ort too'# re e9*e0te/ to #!"$!f!0$t'y !$0re#e the eff!0!e$0y of *'$$!$"-%o$!tor!$" e$/ !%*'e%e$tt!o$ ##e##%e$t *ro0e##e#- &y 2to%t!$" *ro0e##e# ?h!0h re- to "ret e9te$t- %$2'. A/%!$!#trt!e oerhe/# for %$"er# 0ro## the Or"$!;t!o$- $/the 0e$tr' f0!'!tt!$" e$t!t!e# (PMPS $/ 42/"et Se0t!o$) ?!'' therefore &e "ret'y re/20e/(*'e#e #ee 0hrt &e'o? for $ e9%*'e of ho? *ro0e##e# 0$ &e #tre%'!$e/ $/ #!%*'!f!e/):

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STRENGTHENED 4USINESS PROCESSES AND INTELLIGENCE (ENHANCEMENTS TOTHE EISTING AIMS FINANCIAL AND PROCUREMENT SYSTEM)

1@. IPO !# #trt!$" to &e$ef!t fro% the %$y f2$0t!o$'!ty !%*roe%e$t# tht 0%e ?!th the

'te#t er#!o$ of the Peo*'eSoft F!$$0!' $/ Pro02re%e$t #oft?re- #20h # the &!'!ty tott0h #2**ort!$" /o02%e$t# to tr$#0t!o$# $/ !%*roe/ 0t'o" %$"e%e$t. M>or#y#te%# 2*/te# t

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+=. h!'e !t !# 2$/er#too/ to &e %e$#to$e$/- e#t&'!#h!$" ro&2#t "oer$$0e#tr20t2re $/ *ro0e## !# 0r!t!0' to e$#2r!$" o?$er#h!* $/ 00o2$t&!'!ty t the r!"ht 'ee' $/ to0ret!$" $ t%o#*here tht fo02#e# o$ /e'!ery $/ &e$ef!t#.

F!"2re 1 ERP Portfo'!o Goer$$0e Str20t2re

The fo''o?!$" e'e%e$t# he &ee$ e#t&'!#he/ !$ th!# re"r/:

() The I$for%t!o$ $/ Co%%2$!0t!o$# Te0h$o'o"y 4or/ (ICT4) #tr20t2re ?#re!e?e/ $/ ##!"$e/ the re#*o$#!&!'!ty for the oer#!"ht $/ #200e##f2' !%*'e%e$tt!o$of the ERP *ortfo'!o. The D!re0tor Ge$er' $o? 0h!r# the ICT4

(&) The Cro## F2$0t!o$' Gro2* (CFG)- 0o%*o#e/ of #tff fro% 0ro## the Or"$!;t!o$?!th #2ff!0!e$t e9*er!e$0e $/ 2thor!ty- 0o$t!$2e# to //re## 0ro##f2$0t!o$' *ro0e##!##2e# $/ /ef!$e re*ort!$" $ee/#: h!'e th!# "ro2* #ere# # 2#ef2' /!#02##!o$ for2%-%ore !$te$#!e #e0tor&y#e0tor 0o$#2'tt!o$# re &e!$" 2$/erte0t 4or/ 0o%*r!#!$" #!$"'e e9e02t!e (2't!%te /e0!#!o$ %e0t '2$0he/ #o fr- !$ 00or/$0e ?!th the PRINCE+TM*ro>e0t%$"e%e$t %etho/o'o"y

(/) The ERP Pro>e0t M$"e%e$t Off!0e (EPMO) 0o$t!$2e# to *ro!/e 0o%%o$*'$$!$"- r!#< %$"e%e$t- 2'!ty ##2r$0e- &2/"et %$"e%e$t $/ re*ort!$"*ro0e##e# 0ro## the *ortfo'!o- # ?e'' # the /!#0!*'!$e# re't!$" to #o'2t!o$ r0h!te0t2re

(e) O$"o!$" '!"$%e$t ?!th other IPO #trte"!0 !$!t!t!e# thro2"h re"2'r #tt2#2*/te# ?!th the SRP Pro>e0t M$"e%e$t Off!0e $/

(f) Pro0t!e r!#< %$"e%e$t $/ re"2'r re*ort!$" to the IPO I$/e*e$/e$t A/!#oryOer#!"ht Co%%!ttee (IAOC).

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+7. The Pro>e0t te% 0o$t!$2e# to e$""e ?!th #tff t '' 'ee'# thro2"h ?ore0t to '!$< the EDMS#o'2t!o$ to AIMS ?!'' 0o%%e$0e #hort'y. Thro2"h th!# *ro>e0t- ?e ?!'' &2!'/ the 0*&!'!ty

to #tore- %$"e $/ 00e## /o02%e$t# (!$*2t $/ o2t*2t) !$ %ore eff!0!e$t %$$er.

(/) Te0h$!0' #y#te%# !$fr#tr20t2re h# &ee$ e#t&'!#he/ t the UNICC- ?here theERP ?!'' &e ho#te/ to #2**ort the f2t2re 4I $/ EPM *ro>e0t#.

I&. E!P P!"%EC B$#GE $II'I"N

+B. The oer'' e#t!%te/ 0o#t for the !%*'e%e$tt!o$ of the *ortfo'!o of *ro>e0t# !#**ro9!%te'y +5 %!''!o$ S?!## fr$0# oer f!eyer t!%e fr%e. The e#t!%te/ 0o#t# !$0'2/e**'!0t!o$ ho#t!$"- #oft?re 02!#!t!o$- *ro>e0t *er#o$$e'- 2#er &0e0tre'te/ 0o#t#.

A# the#e #y#te%# re /e*'oye/ $/ &e0o%e o*ert!o$'- the re02rr!$" 0o#t# of %!$te$$0e$/ #y#te% o*ert!o$ ?o2'/ &e !$0'2/e/ !$ #200e##!e Pro"r% $/ 42/"et *ro*o#'# # *rtof the Re"2'r 42/"et.

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+6. A #2%%ry of the &2/"et 2t!'!;t!o$ to /te- to"ether ?!th the fore0#t 2t!'!;t!o$ 2$t!' thee$/ of +,1+ !# *re#e$te/ !$ the fo''o?!$" t&'e:

ERP Portfo'!o of Pro>e0t# Co#t Tr0

Soft?re A02!#!t!o$ =-@8@-6=8 1-8+5-@@8 +-=++-7B8

Pro>e0t Per#o$$e' 5-5B7-B8, 1-,@5-7@B +-+=+-178

U#er &0e0t*h#e#.

&. P"!6"I" SC(E#$E

+8. The ERP *ortfo'!o !# %e0t 0o$0'2/e/ 'ter th$ !$!t!''y *'$$e/- !$ *rt o?!$" tothe t!%e $ee/e/ to e#t&'!#h 2'!f!e/ $/ e9*er!e$0e/ te% $/ to ''o? for e9te$#!e 2#ere$""e%e$t $/ o?$er#h!* of the /e'!er&'e#. Ho?eer- the EPM er'y '2e ?or< *'$$!$"?# f#ttr0e0t- he %/e0o$#!/er&'e *ro"re## !$ 00or/$0e ?!th the *'$. The 0ore HR $/ Pyro'' #y#te% !#e9*e0te/ to &e /e*'oye/ !$ the #e0o$/ 2rter of +,1=. Th!# *ro"re## h# &ee$ %/e *o##!&'ethro2"h the e#t&'!#h%e$t of #

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=,. A #2%%ry /!"r% !''2#trt!$" the p-anning

!esu-ts Based ,anagement !B,5

#eve-op too-s /or

2012 monitoring and 2017 p-anning

Enhane too-s /or 2017 =or>p-an

imp-ementation monitoring

Introdue per/ormane data tra>ing

#e-iver /inania- and management

per/ormane reports

Comp-ete E#,S pi-ot integrated =ith

I#,

#esign and bui-d? Core (! and Pa.ro-- Imp-ementation? Core (! and Pa.ro--

Enhaned reporting pro3et de-ivers

>e. ana-.tis /or /inane and

prourement

Enab-ing ehno-ogies

#esign and Imp-ement (igh

Priorit. 6untiona-

Enhanements

!edesign Chart o/ 'ounts

Initiate Ne@t Phase

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&I. !IS*S

=1. The t&'e &e'o? /e*!0t# the %!$ h!"h'ee' r!#e0t-

$ot >2#t $ /%!$!#trt!o$ $/ %$"e%e$t o$e-

$/ $ot te0h$o'o"y *ro>e0t

U#er e9*e0tt!o$# re $ot%et

U#er e9*e0tt!o$# %y e90ee/ ?ht ?#!$!t!''y #0o*e/ for the *ortfo'!o $/ th!#

0o2'/ !%*0t the &!'!ty for the *ortfo'!o to

0o$0'2/e #200e##f2''y

Pr!or!t!;e *ortfo'!o 0t!!t!e# e/ o$ &2#!$e##re2!re%e$t#. M$"e the *ortfo'!o #0o*e

0ref2''y. Co%%2$!0te re"2'r'y $/ 0'er'y

Ch$"e !# $ot ?e''

%$"e/

Stff /o $ot 2#e the #y#te% # *'$$e/-

they /o $ot re#*o$/ ?e'' to the 0h$"e

Ch$"e M$"e%e$t effort# o?$er#h!* $/

!$o'e%e$t of 2#er# $/ &2#!$e## *ro0e##

o?$er# t %2't!*'e 'ee'#

"perations

S

tht re h!"h'y !$o'e/ (42/"et- PMPS-

HRMD- Pro02re%e$t- F!$$0e- AIMS

S2**ort)

A/e2te re0r2!t%e$t $/ &0

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