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Youth GuideWomen’s & Children’s Hospital

to places and spaces

Contents

Introduction 2

Youth Advisory Group 3

Questions for my health carer

4

A Bit of Fun: Hospital Scavenger Hunt

5

The Places and Spaces:

Aboriginal Liaison Unit 7

Adolescent Ward 7

Allied Health 8

Arts in Health – Gallery’s and Exhibitions

8

Boylan Ward 9

Café 9

Campbell Ward 10

Cassia Ward 10

CEO (Chief Executive Officer) Office

11

Consumer Lounge 11

Day of Surgery Admissions (DOSA)

12

Dialysis (Medical Day Unit) 12

Emergency Department 13

Fracture Clinic 13

Guide Team 14

Hospital Education School 14

Kate Hill Ward 15

KidSafe 15

Medical Imagining (CT, MRI, Ultraound, X-Rays)

16

Medical Short Stay Ward (MSSW)

16

Michael Rice Centre 17

Newland Ward 17

Nic Nath Deck Café or N2 18

Paediatrics Outpatients 18

Pharmacy 19

Play Therapy 19

Queen Victoria Lecture Theatre

20

Rainbows and Vics Coffee Shop

20

Ronald McDonald House 21

Sacred Space 21

Starlight Room 22

Volunteers and Volunteer Haven

22

Women’s and Babies Division 23

Women’s Outpatients 23

Women’s Assessment Service 24

Transport Services 24-25

Some stuff for parents 26

Want to give feedback 26

WCH – Youth Guide to Places and Spacespage 2

If there is a place or space that it is not in this guide, you can request it gets reviewed or better still you can help us review the place or space by emailing [email protected] or calling 8161 6935.

If you need help to read this guide, the Women’s and Children’s Hospital provides free interpreting services to communicate with people when English is not their first language. If you require this service, please ask a hospital staff member who will organise this for you.

Introduction

Staying at or visiting hospitals can be a little scary at times especially if it’s your first time. The Youth Advisory Group have written a Youth Guide to the Places and Spaces for children and teens to help reduce the “scary” factor, when coming to hospital.

This guide was designed in response to feedback from other young people who told the group that the hospital was unfamiliar to them. In response the Youth Advisory Group thought this would be of interest to other young people and kids when visiting or staying in the hospital.

MayBilly

The Places and Spaces

guide team, May & Billy,

will help you explore.


Youth Advisory Group

The Youth Advisory Group is a formal group for the Women’s and Children’s Hospital, run by young people for young people.

Chaired by a young person it is a peak body for youth and children’s health affairs. The group meets regularly in person and online. It operates as a consultative group, comprised of 20 young people aged 14-25 years. Young people lend their advice, opinions and lived experience to influence better health outcomes.

The group has a yearly activity plan. Every six months the group rigorously audits a service in the hospital, reviewing the service’s ability to deliver safe, quality and comfortable care to teens and children.

The hospital is proud to partner authentically with young people from across all divisions to ensure youth are empowered to make change. If you are aged 14-25 or know of someone aged 14-25, why not consider being involved? Contact the Director, Consumer and Community Engagement on 8161 6935 or email [email protected] to express an interest in joining.

YOUTHADVISORYGROUP


Questions for my Heath Care Worker (Doctor, Nurse, Social Worker etc)

(I can ask these questions or share these thoughts next time I see my Health Care Worker)

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I can make decisions for my health care

Colouring-in book

MY RIGHTS

Know your rightsWe want you to receive the best health service. You have a right to know what the

responsibilities are of our staff at the Women’s and Children’s Health Network. As a service there are eight rights that our staff follow when they work in partnership with you.

Access

Information

Safety

Participation

Quality

Privacy

Respect

Comment

I can ask my Health Care Worker for the ‘Know your rights’

postcard and ‘My rights’ colouring-in book.


What does the colour brown represent in the Aboriginal Liaison Unit? .....................................................................................................

Name a colour of a chair in the Play Deck café: ..................................................................

Where can the duck on the ladder be found?.....................................................................

What is the time on the red house?........................................................................................

Name a Guide from the Guide Team: ....................................................................................

How many fish are in the Emergency Department fish tank? ..........................................

Where can I find a 45c kitten stamp? Zone: ................... Floor: ...................

What animal is the “K” on the KidSafe Logo?.....................................................................

The name of the CEO: ...............................................................................................................

Where can you find three white ball lights above a register?...........................................

Name one or more of the jungle animals on the

entry to Day Surgery? ...............................................................................................................

A Bit of Fun: Hospital Scavenger HuntThe answers to these questions can be found by visiting the places and spaces in the Hospital.

MEOW!

Name a Starlight Captain: .........................................................................................................

A ward named after a flower?....................................................................................................

Where can I access Wi-Fi?........................................................................................................


The Places and Spaces


Aboriginal Liaison Unit

Location: Zone A, First Floor

This lounge, office and meeting space provides a safe space for all Aboriginal consumers of the hospital. The aim of the space is to ensure Aboriginal consumers receive safe and excellent medical treatment that is respectful to their cultural needs. The space is open from 8:30am–4:30pm weekdays. Aboriginal families are welcome to come in for a friendly chat, to relax in a safe space or simply enjoy a cuppa.

8161 6237

Did you know?

Taikurendi is a Kaurna word that means “working together in partnership”.

Adolescent Ward

Location: Zone C, First Floor

This is a 16 bed ward for young people over the age of 12 years. When staying in Adolescent Ward you receive care from a wide range of medical and surgical staff. It is a very teen-friendly space. Parents and caregivers may visit any time and friends can visit between 10am–8pm. The activity room is important to adolescents as it gives them a place away from their hospital room to do things that they enjoy in a different environment. It encourages them to get out of bed and do something enjoyable with their day, to laugh, have fun and smile.

8161 7378

Did you know?

A unique trait of the activity room in the Adolescent Ward is that the children have played a large part in decorating it – their art and craft and photos brighten up the room. The ward has access to free wi-fi and a play therapist is on hand to make your stay more comfortable.


Allied Health

Location: Zones A, B, C & F

Allied Health provides services to babies, children, teenagers and women. The team is made up of social workers, physiotherapists, audiologists, dietitians, occupational therapists, doctors, nurses and many more.

There are four Allied Health spaces in the hospital including:

> Paediatric Allied Health – Zone C, Ground Floor

> Nutrition Department – Zone B, First Floor

> Audiology – Zone A, First Floor

> Women’s Allied Health – Zone F, First Floor

8161 6455

Did you know?

Allied health has soundproof rooms in Audiology and there is a hydrotherapy pool in the Paediatric Allied Health space.

Arts in Health – Gallery’s and Exhibitions

Location: Galleries (Zones A, B & C)

The TeamKids Arts in Health program aims to improve health and wellbeing through the use of arts. Art activities and projects are developed with teens and young patients, staff and family members to improve the look of the hospital and to make the time spent in hospital a little more enjoyable. One of the most visible projects are the four art galleries located in the Hospital. The exhibitions are always changing and display artworks by patients, staff and local artists. If you are a budding artist you should get involved and show off some of your artwork. To find out more about the Arts in Health program log on to TeamKids.com.au

The TeamKids Arts in Health program is part of the Women’s & Children’s Hospital Foundation who works with the community to make a positive difference and support to the Women’s and Children’s Hospital.

Did you know?

There is an Arts in Health Committee made up of staff from the Hospital and consumers who help make decisions about what art gets displayed.


Boylan Ward

Location: Zone C, First Floor

This is the only designated psychiatric inpatient facility for children and teenagers in South Australia. It provides support for children and teenagers with a mental health illness. It is a 24-hour service, supported by a range of staff including nurses, activity therapists, psychologist and psychiatrists.

Did you know ?

Boylan Ward is one of the many services that is provided by Child and Adolescent Mental Health Services.

Café

Location: Zone D, Second Floor

The Café is open 7.30am-7.30pm daily, including weekends and public holidays. They offer a wide range of fresh food, including sandwiches, salads, hot meals, chips, cakes and snacks to have dine in or take away. Baristas can make a great coffee, or tea, coffee and chilled water is available for everyone. There are also two microwave ovens for customers who prefer to bring their own food. The café seats 150 customers and you can pay with cash or card.

8161 8223

Find this icon on the WCH website home page to discover more.


Campbell Ward

Location: Zone C, Floor three

This is a surgical services ward for children and teenagers. Typical stays are between one to two nights. Sometimes they can be longer, depending on circumstances. It is a 15 bed ward. There is a Play Therapist available in case you get bored or need some distraction and free Wi-Fi. We are always looking for suggestions about how to decorate the space, so please let us know. Every bed has access to a computer and free to air channels. Parents and caregivers are welcome at any time and other visitors between 10am-8pm.

Cassia Ward

Location: Zone C, Fourth Floor

For babies, toddler and children aged 12 months to 12 years this is a specialised ward providing support for children with acute or chronic medical illness. The ward is designed to give you a feeling of walking on boardwalk through the four seasons of the year. There is a family care room built specifically for families who have to stay a little longer. The activity room has a television and a range of toys, games, activities and a space for art and craft. The Play Therapist will help patients relax and have fun during their stay, providing activities based on their age, interests and abilities. If patients are unable to leave their room to get to the activity room the Play Therapist will bring the fun to them!

8161 6132


CEO (Chief Executive Officer) Office

Location: Allan Campbell Building

The Chief Executive Officer (CEO) and the Executive team work from the Alan Campbell Building which is located on King William Road. CEO, Lindsey Gough is responsible for everything that happens across the Network and within the hospital, and lots of staff help her to make decisions and shape her vision.

Organisational charts tell you who directly reports to the CEO and all the areas within the Health Network. If you would like to have a look at these they can be found in the Kermode Street Foyer, Queen Victoria Foyer, Café Level 2 and Queen Victoria Lecture Theatre.

The CEO is really busy and you may not see her during your hospital visit but you are welcome to write to the CEO about your experiences.

Did you know?

The Network also provides services outside the hospital, including Child and Family Health Service (CaFHS) and Metropolitan Youth Services. The Network also provides some services for people living in other states.

Consumer Lounge

Location: Zone E, First Floor

Having your voice heard and making decisions extends to the hospital. The Consumer Lounge is a space in the Consumer and Community Engagement Unit which provides the headquarters to young people, families and caregivers who give back to the organisation as a consumer representative. Getting involved is super fun and easy. You get to make decisions with staff, come up with great ideas and make a real impact to healthcare for others. If you want to get involved in a committee, focus group or through the Basecamp crowdsourcing consultation hub email the Manager of Consumer and Community Engagement at: [email protected]

8161 6935


Day of Surgery Admissions (DOSA)

Location: Zone B, Third Floor

This is a large waiting area for children and teenagers who are going to have an operation. There are lots of hungry children and teenagers in this space, because in most circumstances you cannot eat before surgery. There are many types of activities on offer to help you whilst you wait including arts and crafts, board games, puzzles, video games and free Wi-Fi. It can be a time of worry for patients when waiting for an operation but staff are available to talk through any thoughts patients might be having.

8161 8113

Did you know?

Visits to the Rogerson Operating Theatres are split into two times during the day. The theatres are located near this space and are themed. If you have ever visited, do you remember the underwater theme?

Dialysis (Medical Day Unit)

Location: Zone B, Second Floor

Medical Day procedures such as infusions, allergy testing, sedation for procedures and other non-surgical occur in this space. Dialysis which is a treatment that does some of the things done by healthy kidneys also happens in this space. Dialysis is needed when kidneys can no longer remove the toxins/bad stuff from the body take care of what the body needs . It is a small, cosy environment with consistent staff. The children in dialysis attend three times a week every week.

8161 6533

Did you Know?

Many children come in for recurrent treatments sometimes fortnightly or monthly as required. The staff do a great job decorating the space to make it children and young people friendly; and are always willing to have budding young artists help out during their visits.


Emergency Department

Location: Zone A, Ground Floor

Children’s and young person’s Emergency is located on the Ground Floor of the Hospital with access from Kermode Street, Sir Edwin Smith Avenue and Brougham Place. It is open 24 hours a day, 7 days a week and there is no appointment needed. There are a variety of illnesses that might lead you to come to the Emergency Department. When you first arrive, a Triage Nurse will initially assess you and all children and young people will be treated according to their medical urgency. Once you have spoken with the Triage Nurse you will be asked to see the Receptionist to check further details like name, address, name of your doctor. You may then be asked to sit in the waiting area. It is important that you do not eat or have anything to drink before seeing a doctor or a member of the nursing team.

Coming to Emergency Department can be really scary, no matter how many times you have been there before. All the staff are there to help you out, and if you do have questions staff are more than happy to answer these for you.

8161 7044

Did you know?

Triage comes from a French origin. It is an action of sorting items according to quality first used in the 18th Century.

Fracture Clinic


Providing orthopaedic, fracture and spinal support for children and teenagers, this place is very busy but provides the best care to mend broken bones. There is a large waiting room in the Fracture Clinic, which sometimes gets really busy, but staff do their best to see everyone quickly and safely.

8161 6668


Guide Team


If you are lost, need to find a friend or family member in a ward or want information about the hospital patients are welcome to visit the Volunteer Guide Team. Operating Monday to Friday, 8am–4pm, the Guides are volunteers who give up some of their day to help people get around the hospital safely.

Guides are friendly people and come from a range of backgrounds and ages. Guides love to have a conversation; so even if you can find your way around the hospital still wave and say hello. Getting around the hospital is really important so you are not late to an appointment or can get treatment quickly.

8161 6666

Did you know?

There is an iPad in the Kermode Street Foyer – can you find it? On the iPad you can leave tips and suggestions on how to make things even better for the hospital. Ask a Guide to point it out to you and show you how to work it.

If you need to get some money out there is an ATM in the foyer behind the staircase.

Hospital Education School


The school provides teaching programs for pre-school to Year 12 children and young people who are inpatients and outpatients of the Women’s and Children’s Health Network. They can teach siblings of consumers from rural areas and also interstate and international students. Teachers work with students in hospital school classrooms, wards and at bedsides. Hospital school teachers links students learning at hospital with learning at their own school, ensuring patients can maintain and continue their learning despite any health issues.

8161 7262

Did you know?

The Hospital School supports a number of initiatives for the hospital, including the Youth Advisory Group.


Kate Hill Ward

Location: Zone C, Third Floor

Kate Hill Ward is a surgical ward, dedicated to care for babies, children and teenagers who require surgical care.

We care for babies, children and young people who a require expert care for Orthopaedic Surgery , Craniofacial surgery, Neurosurgery surgery, Ear Nose & Throat surgery, Dental and Eye surgery.

The length of time that patients usually stay in the ward varies, depending on the reason for their hospitalisation.

The Ward has a play room, with a Play Therapist in attendance Mondays to Fridays. The main role of the Play Therapist is to provide a distraction to the patients by way of fun arts and crafts to encourage them to relax. If any patients are unable to leave their room/bed to come to the play room, the Play Therapist will select activities, based on the age, interests and abilities of the patient, and take it to them.

KidSafe


KidSafe provides an education, information and resource service for people coming into the hospital, including staff on all aspects of safety and injury prevention for kids and teens. The KidSafe centre has a large range of resources and safety products available on a number of topics including the prevention of burns and scalds, falls, poisoning, button batteries and sleeping.

8161 6318

Did you know?

There are interactive safety displays in the KidSafe centre for people to trial and use. KidSafe staff are very friendly and take the time to speak to you. You can even organise school visits by speaking to the staff in the area.


Medical Imagining (CT, MRI, Ultraound, X-Rays)

Location: Zone A, First Floor and Zone F for Women

The Division of Medical Imaging provides a range of X-ray and imaging services for women and children. Staff include nurses, radiologists, radiographers, sonographers, nuclear medicine physicians, nuclear medicine technologists, physicists and administrative staff.

8161 6333

Medical Short Stay Ward (MSSW)

Location: Zone C, Fourth Floor

The Medical Short Stay Ward cares for children aged from 6 months to 18 years with a variety of medical conditions including infectious illnesses. The following clinics are supported by the Medical Short Stay Ward: General Medicine, Dermatology, Neurology, Immunology and Rheumatology. The length of time children stay in the ward varies. Most patients stay less than 48 hours.

Did You Know?

The Play Therapist in MSSW has developed a ‘carousel of craft’ where patients and families can select an individualised art & craft pack for patients and siblings to be creative whilst in Hospital.


Michael Rice Centre

Location: Zone C, Fifth Floor

This centre cares for children from South Australia, Broken Hill, Northern Territory and western areas of Victoria who require investigation and treatment of illness connected with blood or cancer. The space offers a range of outpatient clinics, a ward and provides excellence in education. The ward is a centre for diagnosis for new consumers, chemotherapy, treatment of infections, transplants and disease related therapies.

8161 7411

Did you know?

The Michael Rice Chillout ZONE is a space designed by young people/adolescents where they can go with friends or family. It is a space where parents have to be invited to come in. It has comfortable lounge chairs, board games, access to a computer with internet, electronic drum kit and other instruments, plus a large screen TV/smartboard which can hook up to any gaming console. Young people designed it and chose the large mural, furniture and colours etc. This room has also been used as a party room on many occasions, as the furniture is easy to move, the room can be decorated and you can make noise as it is located away from the patient rooms.

Newland Ward

Location: Zone C, Third Floor

Newland Ward is a surgical ward, dedicated to care for babies, children and teenagers who require surgical care. We care for babies, children and young people who a require expert care for burns, thoracic surgery, urology surgery, general surgery and plastic surgery.

The length of time that patients usually stay in the ward varies, depending on the reason for their hospitalisation. The Ward has a play room, with a Play Therapist in attendance Mondays to Fridays. The main role of the Play Therapist is to provide a distraction to the patients by way of fun arts and crafts to encourage them to relax. If any patients are unable to leave their room/bed to come to the play room, the Play Therapist will select activities, based on the age, interests and abilities of the patient, and take it to them.

Did you know?

There is a newly revamped Parents’ Room on the Ward, which provides a haven for parents to take a break and relax in comfortable chairs. The room has a large television, together with a kitchen, lounge area and bathroom facilities.


Nic Nath Deck Café or N2

Location: Zone B, First Floor

The café is open 7.30am-4pm Monday to Friday. They offer a wide range of food including sandwiches, salads, pizza, hot meals, fresh juices and smoothies, cakes and snacks to have dine in or take away. They have Baristas who can make great coffee, and you can pay in cash or EFTPOS. They have a 5-star Food Safety Rating from the Adelaide City Council.

8161 8223

Did you know?

The Play Deck is a public space within the hospital where you can go to relax with friends and family or grab something to eat. Everyone is welcome. It has a range of indoor and outdoor seating, and a playground area for younger children. Inside the café, there is chilled water available and a microwave oven for customers who prefer to bring their own food.

Paediatrics Outpatients


Outpatients is one of the busiest places at the hospital. It provides over 50 clinics, most located in Zone A but others are provided through outreach and in virtual clinics. In outpatients you will find four clinical areas offering specialist care for children and teenagers. In outpatients you will also find the Home Equipment Centre, which supplies equipment to consumers of their hospital so they may be cared for in the home, rather than in hospital. Equipment can be items such as syringes, feeding lines and dressings, and items which can be hired such as suction units.

8161 6668

Did you know?

There is a play leader located in Paediatric Outpatients who helps to entertain and support families whilst they are waiting for their appointment. Sometimes you may also spot a doctor dressed as a clown, they are the hospital’s Clown Doctors who visit the children and teens during procedures and busy waiting times.

There is a 24 hour supply of healthy foods available in two vending machines, one in the Kemode Street foyer and the other located outside the Café.


Pharmacy


The main roles of the pharmacy are to supply medicines to all consumers of the hospital. Pharmacists also provide advice to doctors and nurses on the choice and use of medicines, and education, advice and information to consumers and their families about how to use medicines safely.

8161 8350

Did you know?

There is a medicine information service on 8161 7222 to answer questions on medicine use in children, teenagers, breast feeding mums and women during pregnancy. It is available to all members of the general public, Monday to Friday 8:30am-5pm.

Play Therapy

Locations: Current Areas where Play Therapists are available:

> Cassia Ward

> Medical Short Stay Ward (MSSW)

> Newland Ward

> Kate Hill Ward

> Michael Rice Ward

> Day of Surgery Admissions (DOSA)/Campbell Ward/Day Surgery

> Adolescent Ward

> Boylan Ward

> Paediatric Outpatients Department

On some of the wards there are people called Play Therapists. It’s more than a cool sounding job. They help distract and entertain teens, kids and their families whilst they are in hospital. Simple things like colouring-in can help to reduce anxiety, relax bodies, and help to escape from pain and hospital stresses for a little while. As well as being fun, Play can assist in rehabilitation and treatment and allow patients time to do activities that they would normally do at home or at school. The Play Therapists believe it is the little things that can make a big difference, their core business is SMILES!

Did You know?

The hospital uses over 30,000 packs of pencils a year. That’s a lot of designing, drawing and colouring in.


Queen Victoria Lecture Theatre


This is a large lecture theatre space where staff and people connected to the hospital, like patients come for education sessions, training and special events. This means the space has lots of rows that have collapsible tables similar to what you would see on an airplane. It also has a big screen so you can watch presentations and a small stage for speakers to stand up in front of the audience.

Most Wednesdays from 12:00pm–1:30pm there is an event called a Grand Round, which is an opportunity for caregivers to join staff from the hospital to learn and be informed about latest information.

Speak to a Guide at the Kermode Street entrance if you would like to know the presentation for the upcoming Wednesday.

Rainbows and Vic’s Coffee Shop

Location: Zone A and Zone F, Ground Floor

Serving as both shops and cafes for visitors to the hospital, these two areas are run by volunteers.

Rainbows provide convenient retail and food service, and sell some really cool gifts, magazines, flowers, drinks, food, snacks and personal care items. It is open seven days a week.

Vic’s Coffee Shop is open five days a week and is located on the women’s side of the hospital. It is a little smaller than Rainbows but you can still get the same sort of items here.

8161 8445

Did you know?

The Friends of WCH have worked together to raise over $10 million for the hospital since 1993, and have given thousands of hours of their time to support patients and families. The Friends of WCH provide a valuable link between the Women’s and Children’s Health Network and the South Australian community. On average The Friends of WCH donate $300,000 each year to the hospital for the purchase of vital medical equipment.


The Friends of WCH office is located on the ground floor of Zone E.

Ronald McDonald House

Location: 271 Melbourne Street, North Adelaide

Located just outside the hospital there is a place for families who have a child or teen requiring specialised care at the hospital. It provides accommodation known as Ronald McDonald House and education programs known as Ronald McDonald Learning Program. The aim of the space is to provide a home like environment for families who are away from their real homes.

8267 6922

Did you know?

More than 70 volunteers assist with the day-to-day upkeep of the house and support families living in the house. The first Ronald McDonald House opened in Sydney in 1981 and there are now 15 houses in Australia.

Sacred Space


Sacred Space is a place you can go to find peace and quiet. It is a quiet space which is open to everyone who visits the hospital. You can access Pastoral and Spiritual Care at the sacred space. Spiritual care can engage with prayer and practical ways to give voice to the spirit and meaning of life.

8161 7000


Starlight Room


Run by Captain Starlight and wonderful volunteers, the Starlight Express Room is a unique space filled with laughter, smiles, fun people and enjoyable activities.

Kids can watch DVDs or compete with family and new friends on Xbox, PlayStation and Wii. They can join Captain Starlight in a musical jam session, have their face painted, watch a live magic show, make balloon animals, paint, paste and create amazing crafts. Medical treatment is only part of the picture when it comes to the wellbeing of a seriously ill child. While health professionals focus on treating illness, Captain Starlight is the super hero who captures a sick kid’s imagination and creates a healing environment filled with entertainment, fun, laughter and joy.

Our Starlight Express Room is a medical free haven for sick kids and their families seeking a welcome break from the relentless cycle of medical treatments and procedures.

8161 7000

Did you know?

Our Captain Starlight’s are a talented bunch. They’re highly skilled professional performers who draw on their unique talents – dance, music, art or performance – to help sick kids through their most challenging moments.

Volunteers and Volunteer Haven

Location: Zone E, Ground Floor

The hospital operates with 200 plus volunteers who provide vital support and services. A team of volunteer staff promote, recruit and train volunteers and support big picture thinking for volunteer involvement across the hospital and Health Network. The Volunteer Haven is a positive and happy place. There is always volunteers coming and going, and you are welcome to come down and say hello.

8161 8475

Did you know?

If you are over 18 you are eligible to apply and be considered for a vacant volunteer position, including being a Guide for the Volunteer

Guide Team.


Women’s and Babies Division

Location: Zone F

This part of the hospital is a major provider for birthing, midwifery, neonatal and gynaecology services to South Australian, Northern Territory, far Western New South Wales and Victoria families.

There are five wards:

> Antenatal and gynaecology ward

> Labour, birth and high dependency

> Neonatal intensive care unit

> Special care baby unit

> Postnatal ward

8161 7000

Women’s Outpatients

Location: Zone F, First Floor

Women’s outpatients have a number of models for women presenting in pregnancy or women who need a gynaecology opinion/treatment. Women having babies at the hospital can have midwifery care onsite or in the community, Midwifery Group Practice Care, GP Shared Care or Private Obstetric care. The hospital has an Aboriginal Family Birthing Program with Aboriginal Maternal Infant Care workers providing continuity of care to Aboriginal women and their families.

The Health Network provides a number of specific antenatal education programs to women of all ages and cultural backgrounds. Pregnancy to Parenting is a special group for teenage and young mothers to attend.


Women’s Assessment Service

Location: Zone F, Ground Floor

The Women’s Assessment Service is open 24 hours a day, 7 days a week.

This service is for women experiencing problems during pregnancy, labour or shortly after childbirth. Women with other types of medical emergencies are to access other general hospital emergency departments.

8161 7530

Transport Services

Bus

There are bus stops located on King William Road which provides great access to the hospital. Bus tickets can be bought from the hospital Café. There is also a free bus service that connects North Adelaide and the city Monday to Friday, it travels along O’Connell and Melbourne Streets with bus stops on King William Street and Frome Road outside the hospital. Timetable information is available by calling 8203 7203.

Car Parks (see map on page 25)

There are two car parks: Medical Centre Car Park on Kermode Street and Rogerson Car Park on Brougham Place. The car parks do cost money.

There are also car parks in the streets surrounding the hospital. These are inspected regularly by the Adelaide City Council, so to avoid a fine, allow sufficient time for your appointment.

There is a 15 minute drop off area in the Emergency area, which must only be accessed for dropping off patients who require treatment at the Emergency Department.


Car Parks


Some stuff for parents

Caregivers can find out more information about services and supports when visiting the hospital by downloading the “Coming to the Women’s & Children’s Hospital: Information for patients and families” Guide from the internet (www.wch.sa.gov.au) or asking a staff member to print one out.

Want to give feedback?

Send us some mail in our letterboxes.

During your hospital stay or when you leave the hospital, we want you to give us feedback about your experience. The Youth Advisory Group loves to hear feedback so we can make things even better for kids and teens at the hospital. It takes less than a minute to fill in the survey or you can take a little longer and share your story. Ask a staff member where to find a letterbox and for a pen and feedback form to send us some mail.

For more information about the Women’s and Children’s Hospital visit www.wch.sa.gov.au

Visit www.wch.sa.gov.au and find the ‘Tell us what you think’ icon on the home page.


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Colour me in!


GOODBYE!

For more information

Women’s and Children’s Hospital 72 King William Road North Adelaide South Australia 5006 Switchboard: (08) 8161 7000 www.wch.sa.gov.au

If you do not speak English, request an interpreter from SA Health and the department will make every effort to provide you with an interpreter in your language.

www.ausgoal.gov.au/creative-commons

© Department for Health and Wellbeing, Government of South Australia. All rights reserved. July 2018. (Digital Media 6707) *Youth Advisory Group and Consumer and Community Partnering Council

This document has been reviewed and endorsed by YAG and CCPC* for consumers and the community August 2016.

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