Wolters Kluwer at a Glance

A rich 180-year heritage of strong values, deep domain knowledge, innovation, and a continuous focus on the customer.

Serving customersin 180+ countries.Operations in 40+ countries.

19,000 employees worldwide. 50% female. 75% favorableemployee engagement.

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Who We Serve

Accounting FirmsAllied Health PersonnelBanksCompliance ProfessionalsCorporate Finance ProfessionalsCorporationsFinancial InstitutionsCorporate Legal CounselsGovernment AgenciesHedge & Mutual FundsHospitalsHR DepartmentsInsurance Companies

Law FirmsLaw SchoolsLegal ProfessionalsLeasing CompaniesLibrariesMedical & Nursing StudentsNotariesNursesPayorsPharmacistsPhysiciansSmall BusinessesTax ProfessionalsUniversities

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5

Product Portfolio

EmmiHealth Language LexicompLippincottOvid ProVation MD UpToDateADDISONCCH AxcessCCH IQ ProsoftTeamMateTwinfieldMonkey

ComplianceOneCorsearchCorsearchLien Solutions OneSumXCheetahComplyTrackEffactsEnablonKleosLeggi D’ItaliaNavigator VerifieldJURA

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2016 Financial Highlights

Billionrevenues

€ 4.3Recurringrevenues

Adjustedoperating profit margin

Return on investedcapital

77% 22.1% 9.8%

7

61%

31%

8%

2016 Revenues Overview

26%

27%25%

22%

73%

15%

12%

Revenues by media Revenues by division Revenues by geography

DigitalPrintServices

HealthTax & AccountingGovernance, Risk & ComplianceLegal & Regulatory

North AmericaEuropeAsia & Rest of the World

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Challenges we face - customer perspective

About Wolters Kluwer 10

Global Customer Challenges

Increased pressure to improve outcomes and productivity

Information complexity and rapidly changing regulations

Productivity Complexity

Belgium Case: Net Promoter Score (NPS) Decrease

Main customer pain point: Searching takes too long

What search terms should I use?

How does the product handle my search?

How can I improve my search?

Documents are long, where is the answer?

Additional complexity in the diverse types of professionals we serve

Daily user ⇔Occasional user

Fiscal lawyer ⇔Tax accountant

Browse ⇔Browse scoped search ⇔Search

I know what to search for ⇔I do not know what to search for

Traditionalist ⇔Adventurer

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E.g: the tax professional market

Challenges we face - employee perspective

Content Management & Editorial Systems ‘fit for print’Content Management & Editorial Systems by content type

Content Management & Editorials Systems through acquisitionsContent Solution by product line

Main employee pain point: how & where to manage content

Challenges we face – market perspective

Market Risks & Opportunities

Free Internet ContentE-government

Complexity of LawAccelerating Pace of Technology (Big Data, Natural Language Processing, Artificial Intelligence …)

ContentStore

Search That Talks Back

Searching TakesToo

Long

ContentManagement

&Enrichment

Complexity of Law, Big Data & Technology

Belgium Case: ‘Search That Talks Back’

Content Store

2015

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Commentary

Models/forms

Adresses

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Primary News

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Doctrine

Images

Audio files

Video files

A Abstracts

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Content Store

Product Definition

Product Delivery

Content Classification

Content Store

Content Store

Product Definition

Product Delivery

Content Classification

Content Store

Content Management (2015)Old silo approach

J

C M A

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D

PRODUCT DELIVERY

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CONTENT STORE

THESAURUS MANAGEMENT

CONTENT CLASSIFICATION

PRODUCT CONFIGURATION

PRODUCT PREVIEW

I A V

AGGREGATION

I A V

DAM STORE

CREATION

J

C M A D

Content Platform (2016) Single integrated content store

K K K K

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AUTHOR MGTM

USERPROFILE

CONTENT WORK-FLOW

CONTENTRESEARCH

PRODUCTMGMT

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ACCESSMGTM

MONITORLOGGING

REPORT

EXTERNALACCESSVENDORS

N

BASIC

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news

Coloured grey = not readyColoured blue = ready (mainly for monkey.be = M2GA)

C.E.S.

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Content Store

Product Definition

Product Delivery

Content Classification

Content Store

J

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L

D

PRODUCT DELIVERY

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CONTENT STORE

THESAURUS MANAGEMENT

CONTENT CLASSIFICATION

PRODUCT CONFIGURATION

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I A V

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CREATION

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C M A D

Content Management (2015)Old silo approach

Content Platform (2016) Single integrated content store

K K K K

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AUTHOR MGTM

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CONTENT WORK-FLOW

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REPORT

EXTERNALACCESSVENDORS

N

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Coloured grey = not readyColoured blue = ready (mainly for monkey.be = M2GA)

C.E.S.

Global Content Platform (2018)Cloud, integreated with capabilities

Apollo Ready

Apollo Ready

Apollo Ready

Apollo Ready

Apollo Ready

Apollo Ready

AUTHOR MGTM

USERPROFILE

CONTENT WORK-FLOW

PRODUCTMGMT

COLLA-BORATIONMGTM

ACCESSMGTM

MONITORLOGGING

REPORT

EXTERNALACCESSVENDORS

CDC/GA

Document store Triple Store (knowledge graph) Integrated search engine Support by default for XQuery (no need to execute transformations with

other technology stack) No need to convert ‘legacy’ content to a ‘new to be defined’ data format From linking documents to other documents, to linking documents (or data

snippets) in the knowledge graph

Key Reasons to use Marklogic

Knowledge Graph

Starts each day

Koenfirstname

lives in

België@NL

Belgium@EN

Work on

Loves

Work for Kris, Stefan, David

founded in

1836

Alphen a/d Rijn

has office in Mechelen

Malines

@EN

@NL

@FR

CIO Belgium for

Fred, Niké, Nick, Andy

Work onattends

CEO ofGary

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Connecting questions to answers

Question Answer

Vehicle costs

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Customer Wolters Kluwer

Rejected expenseCar cost

example

What is the deductibility of vehicle costs?

Question Answer

Vehicle costs

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Guide me before & during searching

Guide me after searching

Guide me in the document

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Guide me before & during searching

Guide me after searching

Guide me in the document

About Wolters Kluwer 50

Deep Domain Knowledge

Wolters Kluwer Response: Expert Solutions

Expert Solutions

As a leading global information services company, our expert solutions combine deep domain knowledge with intelligent technologies to deliver vital analytics and answers deep into our customers’ workflows.

Intelligent Technology Workflow Insights

Together, they help our customers successfully navigate change, improve efficiency, outcomes, and build productivity.