WMS Troubleshooting TechTalk

Nicole Gump

Agenda 1. Common Issues/Errors

2. Troubleshooting Tips & Tricks

3. Demos

Common Issues/Errors - Inbound

Common Issues/Errors - Inbound

Registration Product identifier not found

Receiving Cannot over receive

Loads Cannot receive against Inbound ASN

Putaway Work locked by user

Overrides Location type is invalid

Troubleshooting Tips & Tricks - Inbound

Troubleshooting Tips & Tricks - Inbound

Registration Error: Product identifier not found

Resolution: Verify bar code is enabled for scanning

Receiving Error: Cannot over receive

Resolution: Verify quantity falls within overdelivery tolerance on source order line

Loads Issue: Cannot receive against Inbound ASN

Resolution: Verify receiving menu item is not blocked for ASNs/utilize a license plate

receiving menu item

Troubleshooting Tips & Tricks – Inbound Cont.

Putaway Issue: Work locked by user

Resolution: Verify whether work is in process or assigned to a specific user

Overrides Error: Location type is invalid

Resolution: Verify user-scanned location meets the configured valid put location types

Demo - Inbound

Common Issues/Errors - Inventory

Common Issues/Errors - Inventory

Cycle Count Plans Partial location counts not creating work by item

Cycle Count Reviews Pending review work not being generated

Replenishments Work not being generated

Movements Cannot move full (physical) quantity

License Plates Location/LP not valid

Troubleshooting Tips & Tricks - Inventory

Troubleshooting Tips & Tricks - Inventory

Cycle Count Plans Issue: Partial location counts not creating work by item

Resolution: Verify work line breaks are configured on the work template and that the

template is associated to the cycle count plan

Cycle Count Reviews Issue: Pending review work not being generated

Resolution: Verify user is not a cycle count supervisor

Replenishments Error: No work was created

Resolution: Verify sufficient quantity is available in the “from” location/profile/zone

Troubleshooting Tips & Tricks – Inventory Cont.

Movements Issue: Cannot move full (physical) quantity

Resolution: Verify quantity is not reserved and/or user is set-up to move inventory with

associated work

License Plates Error: Location/LP not valid

Resolution: Verify LP is not the same value as a Location (Fixed in 10.0.11)

Demo - Inventory

Common Issues/Errors - Outbound

Common Issues/Errors - Outbound

Release to Warehouse No work was created

Work Item allocation failed

Short Pick Not being prompted to reallocate

Unpick Need to reverse full/partial pick

Loads Cannot ship confirm

Troubleshooting Tips & Tricks - Outbound

Troubleshooting Tips & Tricks - Outbound

Release to Warehouse Error: No work was created

Resolution: Verify inventory is available and physically reserved

Work Issue: Item allocation failed

Resolution: Verify quantity is available in pick location(s) per location directive set-up

Short Pick Issue: Not being prompted to reallocate

Resolution: Verify work exception is configured for item reallocation/user is enabled for

manual item reallocation (if applicable)

Troubleshooting Tips & Tricks – Outbound Cont.

Unpick Issue: Need to reverse full/partial pick

Resolution: Verify quantity to unpick from load line ‘Reduce picked quantity’ form

Loads Issue: Cannot ship confirm

Resolution: Verify all load line quantities have been fully picked to the final shipping

location/load is in a ‘Loaded’ status/underdelivery is allowed (if applicable)

Demo - Outbound

Q&A

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Contact me: ngump@microsoft.com

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