IT Division

• Composed of 5 departments• Academic Technology• Communication Technologies• Enterprise Applications and Programming• Enterprise Systems• Technical Support Services

• Gordon Johnson is our Vice President• Located across several buildings and all campuses

IT College Consultants• College of Health and Human Services: Keanan Stewart• Gordon Ford College of Business: Jesse Willcut• Honors College: Denis Mujic• Ogden College of Science and Engineering: Casey Peden• Potter College of Arts and Letters: Kurt Fattic• University Libraries: Michael Moore and LSO• WKU Glasgow: Thomas Gaffin• WKU Elizabethtown/Fort Knox: Sondra Johnson• WKU Owensboro: Lee Underwood

IT Services and Resources

TSS Service Windows• Located on 3rd floor of MMTH by double elevators• Always Bring:

• Photo ID• Device• Power Cord for Laptops

• Walk-up service for mobile devices

TopperTech• Free drop-off service for currently enrolled students• Employees are eligible if they are enrolled in classes• Services include:

• Virus and spyware removal• Hardware diagnostics• Data backup• Operating system installation• In-house Dell, Lenovo, and Apple warranty work

• Drop off your devices at the Service Windows

Desktop Support• Drop-off and onsite troubleshooting/repair

for WKU-owned computers and printers• Works with vendors to setup and maintain

purchasing information for WKU• Computer Assessment Service

Student Technology Centers (Labs)• wku.edu/it/labs• $75 print allocation to Faculty/Staff• Print from personal devices• Located in MMTH, Cravens/Helm, Cherry, Grise,

Snell, and South Campus• Scanners• Macintosh Computers• Departmental Labs

• Assist with customization

Technology Resource Center (TRC)• wku.edu/it/trc – Located in MMTH 257• Free equipment rentals

• Hard Drives• Laptop Computers• Projectors and Projector Screens• Still Cameras• Video Cameras• And many other accessories

• Online Reservation System• Multimedia conversion services• Specialized video editing facility

Audiovisual Technologies

• wku.edu/it/audiovisual• Interactive Video Services (IVS)• Audiovisual Design• Audio Conferencing• Room-Based Video Conferencing• Desktop Video Conferencing

IT Security Office

• wku.edu/it/security• IT Security Bulletin• Security Awareness Training• Report Security Incidents

• Phishing scams• Check the Phish Bowl• Forward to phish@wku.edu

• Unintentional data loss

Technology Training• wku.edu/it/training

• it.training@wku.edu• Technology Training Calendar• Online Training

• Required trainings for Blackboard and OU Campus• Video Tutorials• Classroom Technology Training

(including IVS Classrooms)• Microsoft Online Learning

Discounts and Purchasing

• wku.edu/it/discounts-purchasing• Cellular Discounts• Personal Computer Purchasing• Software Discounts

• Office365 free for employees• WKU Computer Purchasing

• Recycled Computer Program

IT Online Resources

WKU Accounts

• WKUID (e.g., 800123456)• Has a 6-digit PIN• Stays with you for life

• NetID (e.g., bgr12345)• Has a password• Active when currently employed or retired

• Exchange Email (e.g., big.red@wku.edu)• Uses NetID and NetID password• Retirees keep for life

Account Reset Page

• wku.edu/it/accounts• Immediate access to reset:

• WKUID PIN• NetID Password• Security Question

• Create Guest Accounts

Exchange Email

• wku.edu/it/webmail• Can be setup in Outlook• Can be accessed from home• Can be accessed from mobile devices• Generic Accounts (e.g., it.training@wku.edu)

myWKU

• my.wku.edu• Single sign-on to:

• TopNet• Banner• Email• Blackboard• Much more

• Directory• IT System Status

iWKU App• wku.edu/it/iwku• Features:

• Directory• Athletics• Events• News• Much more

• Android and iOS

Research Tools

• wku.edu/library• One-Search Library Catalog Off

Campus Login• Qualtrics Survey Software• KIC Scanner

File Storage and Sharing

• Personal (P:) Drive, Shared (S:) Drive• Stored on our secure server• Backed up nightly• Remote access – mystuff.wku.edu• Sending large files• Server hosting

Staying Connected with IT

• Twitter:• @WKUIT• @WKUTopperTech

• Facebook:• facebook.com/WKUTopperTech

• IT System Status• IT News

Getting Help from IT

• Telephone – 270-745-7000• Chat – Connect live online• Knowledge Base – Search our help articles• Service Catalog – Request help online