with you journey · 2018-02-08 · ifgl also acquired cmi insurance company limited from lloyds...
TRANSCRIPT
1
WITH YOU ON YOUR JOURNEY
AN INTRODUCTION
TO RL360
TABLE OF CONTENTS
04MEET RL360
Find out more about us.
06OUR HOME ON
THE ISLE OF MAN
Why we have chosen the islandto be our permanent home.
08PART OF A
GLOBAL FAMILY
Being part of a global fi nance group gives us a robust standingin the market.
09OUR OFFICES
Find out where we are located.
10OUR ROOTS
Where it all started.
12OUR PRODUCTS
Choose from a variety of fi nancial products to secure your future.
14AT YOUR SERVICE
Read more about ourservice culture.
16CHAMPIONING
OUR COMMUNITY
Our commitment to ourlocal community.
1
“ TRUST IS AN IMPORTANT
PART OF ANY OFFERING IN
FINANCIAL SERVICES. WHEN
CUSTOMERS COME TO RL360,
THEY ARE REALLY LOOKING
FOR A SAFE PLACE FOR
THEIR MONEY.”
David KneeshawCEO, RL360
2
OUR AMBITION IS TO SUPPORT A HAPPY AND FINANCIALLY STABLE FUTURE FOR OUR CUSTOMERS.
3
We understand our customers live exceptionally busy and challenging lives, and we are committed to putting people fi rst.
We believe that building strong, lasting relationships with our customers, partners and employees is the best way to create a business to be proud of.
“ MANY CUSTOMERS ARE
GENUINELY SURPRISED
THEIR CALL TO RL360 IS
ANSWERED STRAIGHT AWAY
BY A REAL PERSON, WHO
TREATS THEM IN EXACTLY
THE WAY THEY’D LIKE TO BE
TREATED THEMSELVES.
LIKE A HUMAN.”
Joe TomlinsonCustomer Service Administrator
4
WE ARE AN AWARD-WINNING, DYNAMIC BUSINESS COMMITTED
TO DELIVERING EXCEPTIONAL FINANCIAL SOLUTIONS TO OUR
CUSTOMERS AROUND THE WORLD.
Based on the Isle of Man, we have regional offi ces in the Far East, Middle East, Latin America and Africa, and serve over 70,000 customers in 170 diff erent countries.
With the business part-owned by the senior management team, we enjoy committed leadership and a long-term vision to be the best provider of off shore savings, protection and investment for our customers – a vision already coming to fruition as we haveseen our market share trebleover the last fi ve years. Wenow administer assets of over$11 billion for our clients.
We’re permanentlybased on the Isle of Man.
Independent actuaries AKG awarded RL360 a B+ rating, the joint highest rating of any international life business.
“ A FINANCIALLY
STRONG STAND-ALONE
OPERATION WITH VERY
STRONG OPERATIONAL
CHARACTERISTICS”
AKG Financial Strength Assessment 2017
We also won Best Life Group at the 2017 International Fund & Product Awards.
MEET RL360
Global offi ces and continuous growth underpin our strong standing in the market.
5
$11bnWe manage funds worth over $11 billion.
70,00070,000 policies all over the world.
170Customers in 170 countries
“ CUSTOMER SERVICE IS
VITAL TO US. WE HAVE
CUSTOMERS IN OVER 170
DIFFERENT COUNTRIES,
AND BEING REMOTE FROM
US THEY HAVE TO HAVE
CONFIDENCE THAT WE ARE
LOOKING AFTER THEM
AT ALL TIMES.”
Denzil WilliamsCustomer Services Director
6
WE ARE BASED ON THE BEAUTIFUL ISLE OF MAN
IN THE MIDDLE OF THE IRISH SEA WITH ITS
RUGGED COASTLINE AND STUNNING SCENERY.
As one of the world’s leading fi nancial centres, this location gives our customers the reassurance that their money is safe and secure.
GLOBAL REPUTATION
As a self-governing dependent territory of the British Crown, the Isle of Man has a stable and supportive government, robust economy, and simple tax regime with no capital gains, withholding or wealth tax. Situated equidistant between England, Ireland, Scotland and Wales, the island enjoys an Aa2 rating from Moody’s as well as the OECD’s coveted white list status.
INDUSTRY LEADING
REGULATION
The Isle of Man is at the forefront of best practice in international regulation, drawing praise from many global bodies including the OECD and IMF. As the world shifts towards greater regulation, the high standards already set by the Isle of Man Financial Services Authority (IOMFSA) put the island in an excellent position to address any future changes.
In November 2017, the OECD gave the Isle of Man the highest compliance rating for its international exchange of tax information, a level only achieved by 21 jurisdictions globally.
OUR HOME ON THE ISLE OF MAN
7
London
Isleof Man
The Isle of Man is just overan hour’s fl ight time awayfrom London.
NUMBER ONE CHOICE
The Isle of Man is a popular choice for off shore life insurance, due to strict investor protection laws.
The Insurance Act 2008 requires all insurance companies in the Isle of Man to ring-fence 100% of policyholder assets. Under law, in the unlikely event that a life company is unable to meet its liabilities, investors can claim 90% of the value of their policy through the IOMFSA, who manage the scheme.
RL360 is an active member of the Manx Insurance Association, which works with Government to raise the profi le of the industry and promote positive change.
8
WE ARE PROUD TO BE
PART OF INTERNATIONAL
FINANCIAL GROUP LIMITED
(IFGL) ALONGSIDE A SELECT
NUMBER OF GLOBAL FINANCIAL
COMPANIES.
IFGL is an ambitious company with impressive growth plans and robust fi nances to achieve this.
IFGL also acquired CMI Insurance Company Limited from Lloyds Banking Group in 2015 and subsequently rebranded the business RL360° Services.
RL360° Services looks after 15,000 personal portfolio bonds and international life policies.
In December 2016 IFGL completed the acquisition of the award-winning Ardan International investment platform business. Ardan provides a secure, online wealth platform where Advisers and their clients can manage investments in one place. Ardan was the fi rst multi-currency, independent wealth platform designed exclusively for international advisers.
Authorised and regulated in the Isle of Man, it provides access to more than 80,000 funds and securities through multiple third party life and pension wrappers.
PART OF A GLOBAL FAMILY
“ CUSTOMERS TAKE OUT RL360
POLICIES EXCLUSIVELY
THROUGH INDEPENDENT
FINANCIAL ADVISERS,
SO HAVING TRUSTED
AND LONG-STANDING
RELATIONSHIPS WITH
ADVISERS IS CRUCIAL.
WE OFFER ADVISERS
COMPETITIVE PRODUCTS
AND CONSISTENT SERVICE
THROUGH A FAMILIAR AND
VERY EXPERIENCED SALES
REPRESENTATIVE.”
Simon PackSales Director
9
OUR OFFICES
ISLE OF MAN HEADQUARTERS
International House, Cooil Road, Douglas, Isle of Man, IM2 2SP, British Isles.T +44 (0) 1624 681 682E [email protected]
DUBAI
Offi ce 1402, 14th Floor, Single Business Tower, Sheikh Zayed Road, Dubai, UAE.T +971 4378 2700E [email protected]
HONG KONG
Suite 3605, The Center,99 Queen’s Road Central, Hong Kong.T +852 3929 4333E [email protected]
LEBANON
Burj Al Ghazal, 8th Floor, Fouad Chehab Highway, Ashrafi eh, Tabaris, Lebanon.T +961 (1) 202 183/4E [email protected]
MALAYSIA
Lot 17-05, Level 17,Menara HLA, No 3 Jalan Kia Peng,Kuala Lumpur, Malaysia, 50450.T +60 3 2167 8900E [email protected]
SOUTH AFRICA
1st Floor, Building C, Stoneridge Offi ce Park, 8 Greenstone Hill, 1609, Johannesburg, South AfricaT +27 (0) 11452 7310E [email protected]
10
It all started in 1991In 1991 Scottish Provident International was founded onthe Isle of Man. Five years later Scottish Life International was formed.
Merged interestsIn 2008 these two off shore life companies merged together to become Royal London 360°.
Management-led buyoutFive years later, the senior team made history by completing a management-led buyout – the fi rst of its kind for an international life business - giving RL360 the fi nancial strength and stability to pursue its ambitious strategy. The company was rebranded RL360 under IFGL.
Our partnersThe evolution of RL360 and IFGL was made possible by fi nancing from three well-respected investment partners: independent private equity fi rm Vitruvian Partners, global insurance company MunichRe and former parent company Royal London Group.
FOR MORE THAN A QUARTER OF A CENTURY WE’VE
BEEN A TRUSTED PARTNER TO HELP PEOPLE ACHIEVE
THEIR FINANCIAL GOALS.
“ OUR STRATEGY IS TO GROW
OUR BUSINESS ORGANICALLY
AND THROUGH ACQUISITIONS
WHILE AT THE SAME TIME
PROVIDING THE HIGHEST
QUALITY OF SERVICE TO
CUSTOMERS AND THEIR
ADVISERS.”
Mike CrellinFinance and Commercial Director
10
OUR ROOTS
11
12
REGULAR SAVINGS
Putting something away every month for big events like retirement or children’s education is a reassuring way to plan for the future. Our savings products come with the freedom to design your own plan depending on your aspirations and circumstances.
You can monitor your policy’s performance in our Online Service Centre and switch between funds – free of charge – at any point during the lifetime of your investment.
ONE-OFF INVESTMENTS
If you have a lump sum to invest, we off er two diff erent routes. Our simple and aff ordable investment bond gives you a defi ned but broad choice of over 170 handpicked funds – and a generous loyalty bonus on your 6th year anniversary.
More experienced investors can choose a portfolio bond with a full breadth of investment opportunities including cash deposits, investment funds and direct shares.
PROTECTION
Protect your family and business against the severe loss of income that can be caused by an unexpected death or critical illness. You can choose a ‘whole of life’ plan, or cover for a specifi c period.
TRUST AND TAX PLANNING
Taking steps to ensure your wealth will be passed on to your loved ones effi ciently is important for all of us. At RL360 we have a highly qualifi ed team of experts who can work with your fi nancial adviser to provide tailored solutions for your specifi c needs.
OUR PRODUCTS
WHETHER YOU’RE LOOKING TO SAVE FOR THE FUTURE, GROW
YOUR WEALTH, OR PROTECT YOUR FAMILY, WE HAVE A PRODUCT
TO REALISE YOUR ASPIRATIONS.
13
Our products off er extensive access to the world’s leading currencies and fund management groups - often with the added benefi t of discounted fees.
“ LIFE IS HARD ENOUGH SO
ACHIEVING FINANCIAL
FREEDOM FOR OURSELVES
AND OUR FAMILY IS
SOMETHING WE ALL ASPIRE
TO. BUT DOING IT PROPERLY
REQUIRES COMMITMENT AND
PLANNING. THAT’S WHERE
WE COME IN.”
Simon BarwellMarketing Director
14
Building relationships with our customersAt RL360 we appreciate the value of technology, and the convenience of having round the clock access to your funds.
BUT MORE IMPORTANTLY
WE ALSO UNDERSTAND THE
IMPORTANCE OF DEVELOPING
REAL RELATIONSHIPS WITH
OUR CUSTOMERS – AND
PROVIDING A PERSON ON
THE END OF THE PHONE
WHO HAS THE RIGHT SKILLS
AND EXPERTISE TO ANSWER
QUERIES STRAIGHT AWAY.
Real people, exceptional serviceOur Customer Service Centre sits within our Head Offi ce on the Isle of Man. Every member of the team is trained to manage enquiries independently – and the vast majority of customer queries are resolved within fi ve minutes.
With customers spanning the globe, we also process business from our regional offi ces - helping us to deliver an effi cient service whichever time zone you live in.
Smart technology, simple to useWhen you become an RL360 customer you will be given access to our Online Service Centre with its extensive functionality. Check the performance history of your policy, research the diff erent funds available, and use the intuitive switching and dealing function whenever you want to update your plan.
AT YOUR SERVICE
15
“ WE ARE NOT A TYPICAL
CALL CENTRE. WE DON’T
BELIEVE IN HIDING BEHIND
EMAILS. I PREFER TO PICK
UP THE PHONE AND TALK TO
PEOPLE DIRECTLY TO SORT
OUT ANY ISSUES.”
Sew NoronhaOffi ce manager, Dubai
96%96% of all calls to our customer service centre areanswered and resolved in under fi ve minutes.
60,00060,000 investment trades are carried out by our dealing team each year.
16
CHAMPIONINGOUR COMMUNITY
WE ARE PROUD OF OUR SPECIAL COMMUNITY ON THE ISLE OF
MAN AND BELIEVE IN SUPPORTING AND CELEBRATING THE
ACHIEVEMENTS OF ITS RESIDENTS AND VISITORS.
To this end, we sponsor one of the island’s fi nest sportsmen, as well as a world famous sport event.
TIM KNEALE
Tim is a Manx-born shooter who holds the world record in the double trap speciality and represented Team GB at the 2016 Olympics. A determined and highly talented individual who was born and raised on the Isle of Man, we felt that Tim represented our values perfectly, and we began sponsoring him in 2016.
ISLE OF MAN CYCLING LEAGUE
We have been lead sponsor of the Isle of Man Cycling League for almost 25 years. Thousands of children have competed in the league during that time, including Olympic gold medal winner Peter Kennaugh and the Tour de France’s most successful ever sprinter and 2011 BBC Sports Personality of the Year Mark Cavendish.
17
ISLE OF MAN TT RACES
We have a long-standing relationship with this thrilling motorcycle event that demands the highest level of skill and focus to master its 37 mile Mountain Course. We have sponsored the event since 2002, and our Finance and Commercial Director Mike Crellin was a regular participant, enjoying a successful TT career until his retirement from motor sport in 2008.
www.rl360.com
VISIT WWW.RL360.COM AND
FIND OUT HOW WE CAN
HELP SHAPE YOUR FUTURE
RL360 Insurance Company Limited
T +44 (0)1624 681681E [email protected]
Registered Offi ce: International House, Cooil Road, Douglas, Isle of Man, IM2 2SP,British Isles. Registered in the Isle of Man number 053002C. RL360 Insurance Company Limited is authorised by theIsle of Man Financial Services Authority.
RL001e 02/18