with lmg secretariat lmg forum march 2011 christopher croft, lmgs james livett, liiba pat talbot,...
TRANSCRIPT
With
LMG Secretariat
LMG ForumMarch 2011
Christopher Croft, LMGSJames Livett, LIIBAPat Talbot, IUAGary Bass, LMA
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Agenda
• Modernisation update
• The FWWS Journey
– eAccounts: up and running
– ECF2: are we there yet, dad?
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Endorsements
• Reviewing issues raised during the pilot
• Planning next roll out
• PSSG to meet to agree recommendation to LMG
• Anticipate LMG approval during April
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Non bureau progress
• Pilot work as per your newsletter
• If you want to get involved, let us know
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The Message Exchange Limited
• Cross market ownership of key infrastructure
• Directors:
– Shirine Khoury-Haq (IUA)
– Simon Gaffney (LIIBA)
– Kirk Maddern (LMA)
– Peter Spires (Lloyd’s)
• Contract signing this afternoon
• New terms and conditions coming you way
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Future processing model
• Consultation deadline end March
• Contact your association or
• www.londonmarketgroup.co.uk/future
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Questions?
Production
• Miller started live usage 17th January 2011
• Initial problems were encountered causing Production to be suspended early in February
• Fixes were applied allowing Production to resume – 7th March 2011
• Steady usage, ramping up…
• January : 15• February: 5• March : 17 (to 15th March)
• Volumes increasing as confidence increases.
Testing
• Price Forbes, Guy Carpenter, UIB commenced business testing 14th March 2011
• 5 week testing regime
• No new significant issued raised to date.
• Aon/Aon Benfield - testing to resume upon delivery an upgraded testing and training environment.
Testing
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Start Date 14th March 2011
Guy Carpenter - R1b Testing
In Progress Completed On Hold Failed Not Started
XCheck Point
Half Way
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Price Forbes - R1b Testing
In Progress Completed On Hold Failed Not Started
XCheck Point
Half Way
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UIB - R1b Testing
In Progress Completed On Hold Failed Not Started
XCheck Point
Half Way
Plan
• Planning for next wave of engagement currently underway.
• BAT convoy of 4 new brokers.
• 3 different technology solutions.
Additional Reading
eAccounts Introduction
eAccounts User Guide
Both available on www.londonmarketgroup.co.uk
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Gary Bass (LMA)Pat Talbot (IUA)Date: 23 March 2011
ECF2 - “ Are we there yet, Dad ?”
London Market Group
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• ECF1
– CLASS
– ILU
– LIRMA
– Lloyd’s
– XCS
– Insurers Market Repository (IMR)
– 6850 users
– 6,000,000 plus Claim documents
– Approx 30,000 Lloyd’s ECF claims processed per month*
– Approx 7,000 Company ECF claims processed per month*
* Figures for February 2011
ECF2 Introduction
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• ECF2 Core
– Claims Workflow Triggers (CWT) – Notification of every change in a transaction
– Single Sign On (SSO) – All functions in ECF2 Suite
– Claims Workflow Services (CWS) – Identify and manage your actions
– Claims Agreement Screens (CAS) – CLASS data review and response
– Document File Viewer (DFV) – Fast and flexible access to documents
• ECF2 Reporting
– Claims Data Warehouse (CDW)
ECF2 Overview
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• ECF2 – Benefits
– Improved efficiencies
– Better User experience
– Process time reduced - Cost Savings
– Greater Transparency
– Quality Management Information
– Better Claims Management Capability
– Reduced turnaround times
– Better Productivity
– Improved Claim service levels
Benefits of moving to ECF2
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ECF2 Timeline Overview (w/c 14.03.11)
Ready to roll out to Market customers (28/03/11)
Rollout Prep. (CAS/SSO) (08/03/11 to 25/03/11)
May June July August December
Production Acceptance Tests OK Ready to roll out to customers (26/05/11)
XCS MLT (CAS/SSO/DFV) (14/05/11 to 26/05/11)
Operational Acceptance (10/05/11 to 23/05/11)
MAT (DFV) (04/04/11 to 22/04/11)
DFV Mop-up (25/04/11 to 29/04/11)
Move in to Prod/TRN/DRE (07/05/11)
Production Acceptance Tests OK (08/06/11)
Move in to Prod/TRN/DRE (11/06/11 to 12/06/11)
Roll out implementation starts (14/06/11)
MAT (CWS) (12/05/11 to 31/05/11) CWS Mop-up (01/06/10 to 07/06/11)
CAS/SSO
DFV
CWS
CDW
MAT (28/03 – 30/06)
Move into Production (31/05 – 8/07)
CDW Live 11/07
DRAFT
March April
Roll Out
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ECF2 Implementation Status
Claims Workflow Triggers (CWT)
• Live 22nd November 2010• 16 carriers receiving live messages• 1 fully integrated into own workflow
Claims Agreement Services (CAS)
• MAT Completed in February 2011• Deployment to Production 5th March• User Registration commenced 14th March• User Training commencing 23rd March• Rollout from 24th March
Document File Viewer (DFV)• MAT starts April• Deployed to production May• Rollout from late May onwards
Claims Workflow Services (CWS)
• MAT starts May• Deployment to production June• Rollout July onwards
• ECF001 & 005 are the focus• Options for distribution are being examined• Update due in the near future
Claims Data Warehouse (CDW)
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• Two implementation options:
– SSO, CAS and DFV using CWT into your own workflow
– SSO, CAS, CWS and DFV
• 2 phased Approach to Carrier Roll-Out:
• Inaugural meeting / Initial Engagement
– Agree implementation approach, timeframes and resource commitments
– Demonstration of functionality
– Start up pack
– Engagement Agreement
– CWS analysis considerations
• Implementation & Roll-Out
– Registration services
– CWS Configuration or CWT integration to own workflow
– Training on a train-the-trainer basis
– Roll-Out
THERE IS NO START UP FEE OR SUBSCRIPTION FOR BASE ROLL-OUT – “I’VE STARTED, SO I NEED TO FINISH!”
ECF2 Roll-Out
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ECF2 Documentation
Documents can be found at the London Market Group http://www.londonmarketgroup.co.uk/index.php?option=com_content&view=category&id=92&Itemid=195
All of the ECF2 documentation including the functional specifications and user guides for the three elements of ECF2 will be published on the LMG Website.