wireless watchdogs launch | cell phone management updates · – currently has no dedicated...
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Wireless Watchdogs Launch | Cell Phone Management UpdatesCAPAC – 02/27/2019
Introductions & ContactsKatie Banghart, Jamie McCue, Jenna Scott
Email: [email protected]
Website: cellphones.colostate.edu
Wireless Watchdogs• Launched 02/20/2019
– Cost savings for the university
– Streamline the management of cell phones (ordering, plan changes, etc.)
– Act as a help desk with extended hours
– Provide improved reporting tools and processes
• Office of Telecommunications: – Currently has no dedicated resources to the cell phone program
at CSU
4:00 AM to 8:00 PM MT
What We’ve Heard So Far
• Device Options– The list of available devices to choose
from during a new order or upgrade were limited in the portal.
• Device Cost– Wireless Watchdogs currently does not
reflect accurate government contract pricing in the portal. They are working on correcting this.
In Progress• Line Assignment
– Some lines were not assigned to the correct department. We pulled the latest report from the Verizon Portal and Wireless Watchdogs is in the process of reconciling those records.
• Reports– We haven’t tested the report options
yet. In Progress
Process Information
TelecommunicationsSend an email to [email protected] you have questions about:
– Payroll Deductions– Kuali Billing– Past Reports/Invoices*
Wireless WatchdogsSend an email to [email protected] call (866) 522-0688 when you need to:
– Add/remove users for your department
– Transfer lines from one department to another
– Porting / Transfer Liability
Who should I contact?
Process Information
End Users contacting Wireless Watchdogs
• Device swaps
• Device troubleshooting
• If they request anything that requires department approval (i.e. international service, plan changes, etc.), Wireless Watchdogs will reach out to the identified contacts for that department before processing any request.
Purchasing Accessories
• Separate portal with separate log-in
• To purchase accessories through Wireless Watchdogs, you will be required to enter a PCARD number
Process Information
Kuali Account Numbers
• Click the drop down menu and start typing the Kuali account number you want to use and it will scroll to that number
• **Make sure you’re choosing the correct account number
• Not able to make this a free form field at this time – system limitation
• If the Kuali account number you need to use is not in the list, contact Wireless Watchdogs to add it.
Process InformationReports / Invoices
• Prior to our move to Wireless Watchdogs, we had several reports of users not being able to access invoices in the Verizon Portal. We were unable to get this resolved at a user-wide level.
– If you have questions or need access to reports for your department for the billing cycles between October 2018 to January 2019, please email [email protected] with the following information:
• Phone number(s)
• Billing cycle date
• We will do our best to get those turned around within 2 weeks of the request.
Verizon Portal Access
• Accounts are still live as we worked through the launch
• Planning to removing access for users on 3/4/19– Only applies to the main CSU Verizon account (i.e. not Facilities, Parking, VTH etc.)
– Any questions?
Feedback & Questions
Thank you