Websi te :

www.headwayadp.org .au

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Headway-

ADP/225475250822022

Postal Adress:

PO BOX 894

Banksown NSW 1885

Headway ADP is a

registered NDIS Provider

OCTOBER EDITION 2018

WINTER TIME AT HEADWAY ADP

this issue

Bills Message P.2

Out & About P.3

Birthday ColumnsP.3

Out & About

ContinuedP.4

BIA Week P.5

Continous Quality

Improvement P.6

Staff Profiles P.7 & 8

Skill Development P.9 & 10

Out & About P.11

Confidence Club P.12

COMING SOON ANNUAL GENERAL MEETING & CHRISTMAS PARTY 6TH DECEMBER 2018

THE NEWSLETTER OF HEADWAY ADP

In this edition of

Headlines I will talk

briefly about our

Strategic Plan,

Continuous Quality

Improvement and the

challenges faced by our

sector over the years

leading into 2020.

With the Aged Care

sector under the spotlight

we can fully expect that

the NDIS and service

provision is heading for

more scrutiny and

regulation.

Being a specialist service

I truly believe that we

have a significant

advantage over the big

guys but would simply

say this. Specialisation is

only worthwhile if we

deliver better quality than

the big providers, have

better participant

satisfaction rates and

robust and transparent

policies and procedures.

MELBOURNE CUP

6TH November

AGM 6TH December

2018

PARTICIPANT

CHRISTMAS PARTY

@ Headway ADP

House straight after

the AGM

Christmas Closure Our

office will be closed

from Monday

December 24, 2018

to Tuesday January

2nd, 2019. Emergency

contacts will be

advised.

TERM 4 2018

ONWARDS

NEW CHANGES IN

BEAT HOURS: When

Headway ADP Group

Programs resume in

term 4 we will be

moving our BEAT

program times to run

from 10.30 am to 1.00

pm. This change is a

consistent starting

time of 10.30am for all

groups should ensure

that all participants

and support workers

arrive on time, every

time . Our groups start

again in the week

commencing October

15th with cooking on

the 15th and 16th and

BEAT on the 18th and

19th of October.

The Committee and

management of

Headway ADP is

committed to innovation

and giving the ABI

community a voice. We

aim to be an accessible

“hands on” team, in touch

with the front line service

recipient and intuitive

enough to address issues

that often get lost in

translation within big

corporate providers.

The road to quality will

require inputs from

everyone who works for

or receives services from

Headway ADP, and will

require an enormous

amount of research,

feedback and review.

Some of the key areas

that we will look at are:

reaching our target

audience more effectively

(participants and referral

sources), improving IT

integration, financial

forecasting and better

governance.

A brand is defined by the customer’s

experience. The experience is

delivered by ther employees.

Shep Hyken

www.Hyken.com

Bill’s Message Business Manager

Most critical of all is,

individuals achieving their

NDIS plan goals, as the

latter are essential in

ensuring service viability

ongoing.

Two years into the NDIS

transition we are in a

better strategic position

than we were even twelve

months ago. We are not

just viable but we are

continuing to grow. We do

need to consolidate the

business over the next 3

years however.

South Western Area

Health will remain a key

financial supporter until

June 2020. This funding

allows us to maintain

innovative targeted

programs such as BEAT

(BRAIN, EXERCISE,

ART and TALK) that

seamlessly promote

neurological growth and

memory. Maintaining

specialist programs is a

critical point of difference

and a reason why we

remain a provider of

choice

OUT & ABOUT WITH PARTICIPANTS

BLUE MOUNTAINS

BIRTHDAY COLUMN

Happy Birthday to all

our Participants who

will celebrate their

upcoing Birthdays

OCTOBER

Tommy D – 10TH

Erich D – 11TH

Thanh N- 27TH

NOVEMBER

Gary D – 12TH

Helen N – 14TH

Elizabeth L – 18TH

Evagelos K – 26TH

DECEMBER

Michael R- 3RD

Alex D -5TH

Michael W 7TH

Hristo G – 14TH

Doug P – 29TH

‘Your feedback is

important please tell was

what you think of our

Newsletter’

BLUE MOUNTAINS 10.08.2018

“Sand in my shoes...sand in my sox...because someone wanted to walk on the beach... The sun and the wind was nice and the walk peaceful... Then someone almost fell into the ocean...Kathy! It was fun to have the other participants - Eric, Peter, Doug, Lee, Ari, Omar, Lisa. Nice to see different faces, to socialise with other people, to make jokes and catch up. Driftwood Cafe was nice, a good place to go once in a while. It was a little pricey but the service was good and quick. The drive through the National Park was scenic and worth the effort.”

Story by Alexander

Djo

COMING NEXT TERM TO HEADWAY ADP YOGA

DRIFTWOOD CAFÉ 14.09.2018

Headway ADP will be offering yoga classes at

headway House every Tuesday from 1.00pm -

2.00.pm

Our Yoga Teacher will be Monica Meneses, she has

over 10 years’ experience as a Certified Yoga

Teacher.

Cost for each session is only $5.00 – bring with you

a face towel and your water bottle “Give it a Go Places limited

WHO LET THE DOGS OUT WHOOF !!!!

Wednesday 22nd August, 2018 was

another fantastic day for Headway ADP.

It was the day we held our annual

celebration of Brain Injury Awareness

Week. This year we wore our favourite

footy team jerseys.

We started the day off in the park.

Participants and staff had games of

soccer, bocce and toss a footy. Working

up an appetite we headed indoors for a

delicious chicken and salad lunch.

After our meal we got down to the most

entertaining part of the day – a fashion

parade and karaoke. Whilst we had

many team jerseys represented- cricket,

NFL, football (soccer), ARL – the largest

group was those supporting the Canterbury

Bankstown Bulldogs, though they may not

have been the loudest supporters.

Karaoke was once again a hit. Participants

and staff enjoyed stepping up to the mike

to belt out a tune or two. We also saw a bit

of dancing happen, with the Nutbush

getting a few people up and grooving.

It was a great day, seeing everyone

interacting with each other, laughing and

having fun. A very positive experience for

all involved!

Story by Emma Tabett – Groups

Facilitator

JUST A FRIENDLY REMINDER

THERE’S A The introduction of a new Rostering Program DEPUTY represents the culmination of a concerted effort to

continuously improve service delivery, eliminate financial leakage and reduce operational overheads.

Headway ADP has eff

ems to some of the most advanced rostering systems

available via secure cloud

G

Continuous Quality

Improvement is not just

a “Corporate Buzzword”

or slogan. It is Headway

ADP’s commitment to

our participants and the

ABI community at large.

Our view at Headway

ADP is that lived

experience and the daily

lives of participants and

carers needs to educate

our broader knowledge

and skills base,

informing the way we do

business. We certainly

know that the NDIS and

bureaucracy will impose

new quality standards

over the coming year

and a half. For Headway

ADP, this process will

involve a review of all

the activities and

services we currently

provide, ensuring that

we have staff who meet

mandatory

requirements and

provide both safety and

goal achievement. In

adopting a national

assessment and

competencies

framework Headway

ADP will need to map

our old policies

(Formed under the NSW

Disability Servivce

Standards) to a new

National Framework. We

already expect that

Headway ADP will

create and design some

new policies to meet the

changes in operational

requirements.

CONTINUOUS QUALITY IMPROVEMENT

So what does C.I mean for us all? Nationally, a push for of sector harmonisation

and consistency. There will be an increase of oversight and accountability via

the newly formed NDIS Commission. “Harmonisation” in its simplest form is

bringing all States and Territories under one disability services framework and

legislation. There will be more desktop auditing and we can certainly anticipate

a greater push to adopt NDIS on line forms.

Government will continue to fund and grow the NDIS with an expectation that

the sector matures & delivers better,quality,efficiency and effectiveness. This

said, the risks are obvious. We want our service to remain highly personalised,

and we will use a great tool in Survey Monkey to monitor learning and

competency, Our staff will participate in regular training modules via prezzi and

survey monkey. This will enable us to compare the user and support worker

experience. Participants and Support Workers will submit responses from every

survey or learning exercise they participate in. These results will be used as tool

to measure where we need to be improving as a service provider and lays a

solid platform for the future, addressing compliance and audit requirements.

I do believe small is beautiful. The big players might look good on paper, but

they frequently leave people feeling like a number. To quote a great feminist

line- the “”personal is political””. The personal experience is all that matters. It is

our role to make this happen.

MONDAY THE 1ST OCTOBER 2018 IS A PUBLIC HOLIDAY

THE OFFICE WILL BE CLOSED

TERM BREAK COMMENCES FROM TUESDAY THE 2ND

OCTOBER UNTIL FRIDAY 12TH OCTOBER 2018 GROUPS

RESUME ON MONDAY THE 15.10.2018

PLEASE NOTE THAT OUR B.E.A.T.

PROGRM HOURS WILL BE CHNAGING

IN TERM 4 IT WILL NOW BE

COMMENCING FROM

10.30 – 1.00PM @ HEADWAY ADP

In 2018, every Australian will get a My Health

Record. However, if you decide you don’t want a

record, you can tell us during a four-month period

from 16 July to 15 November 2018.

www.myhealthrecord.gov.au

technology. We have on Friday 22.06.201www.myhealthrecord.gov.au

STAFF PROFILES

The profiles attached

really demonstrate the

aspects of Headway

ADP that make it a

fairly unique

organisation. We have

a gender and cultural

mix at Headway that

reflects the local

community and mirrors

the reality that an ABI

can impact on people

from all cultures and

language backgrounds.

Being authentic is far

easier when staff have

a mix of cultural

competence and the

right temperament for

this type of work. To be

reallt effective in the

role of Support Worker

you need to be vigilent,

a good listener and

always present. For

carers the experiewnce

of having a first

language speaker as a

helper is also a factor

that delivers piece of

mind.

What were your first impressions

of Headway ADP?

Good Community organisation a

friendly and caring home

environment.

What brought you to this field?

I wanted to become a Community

Support worker and really belived

in all the work that Headway ADP

provide.

What goals do you have for the

future?

I want to be able to provide the

best quality care I can deliver with

the tools that Headway ADP are

providing me.

What things are you interested in?

New Lebron Shoes – LOVE THEM

Pick a sentence that best

describes you?

Smily and Happy go Lucky

If you were the Headway Manager

for the day, what would you

change? I wouldn’t change a thing

as it is wonderfule the way it is.

What were your first impressions

of Headway ADP? Friendly,

casual, caring and family

orientated workplace

What brought you to this field? I

want to be challenged, and have

a passion with supporting adults

who have a disability, the variety

of challenges make me a better

worker

What goals do you have for the

future? To be the best support

worker I can be, to be able to

support and improve my role as a

Disability Support Worekr out in

the community.

What things are you interested

in? Love mixing and meeting

people of different ethic

background, love to go for

leisurely drives and love to sing,

also enjoy going for long walks

Pick a sentence that best

describes you? Very LOUD and

Smiley

If you were the Headway Manager

for the day, what would you

change? Nothing happy with the

Management staff

JOHNATHON SAMSON MILIZA SAMSON

ARTHUR CARABUATA What were your first impressions

of Headway ADP? My first day at

Headway ADP I really likjed what

I saw, very friendly staff close

and the house was very clean &

tidy

What brought you to this field?

I have family and friends who

have had a Brain injury through

car accident and I am aware of

the need out in the Community

What goals do you have for the

future? I would like to continue

to do my best as a support

worker. I am keen to meet more

participants from Headway ADP.

What things are you interested

in? I love the programs that

Headway ADP run, I enjoy

cooking, exercise and when I

support participants in coming

to do these programs it is really

fun.

Pick a sentence that best

describes you? I work from my

heart

If you were the Headway

Manager for the day, what would

you change? Everything is good

STAFF PROFILES

Our staff often have

hidden talents, be it

musical, artistic or

sporting. This means

that we have great

potential to try new

things. Many have some

experience of being a

carer, parent, friend or

relative to someone who

lives with a significant

disability. Next time you

are at Headway ADP

Head Office, ask a

colleague what their

hobbies or interests are

and I am sure you will be

surprised. Finally, note

that our staffing is now

around the 25 mark, from

6 just on 2 years ago. We

have not grown out of

ambition but necessity,

and for this community, a

centre that continues to

thrive and continue a 35

year legacy is not only

important, but esential.

For our latest Facebook

pictures and updates-

also refer to our website

@.headwayadp.org.au

What were your first impressions

of Headway ADP? The passionate

staff and the dynamic team that

Headway ADP have

What brought you to this field? I

grew up in a family with

community values. We belived in

helping eachother. I studied Art

and then later completed my

Community Service course. A

also volunteered in a community

organisation and knew that

Headway ADP was where I could

learn the most about people with

an ABI.

What goals do you have for the

future? I would like to continue to

work at Headway ADP and learn

more about community support,

especially the complexity with

brain injury.

What things are you interested

in? I love people in general I love

to hear peoples stories nd I love

my family and enjoy spending

time with them

Pick a sentence that best

describes you? Caring and

always willing to learn new things

If you were the Headway Manager

for the day, what would you

change? All good

THANH LAM RANA AL-YOUSUF

CONSTANCE CHRISAFIS

Cooking at Headway ADP

Recipes Cooked

During TERM 3

- Meat Balls &

Tabouli Wrap

- Spinach

Impossible Piue

- Honey Lemon

Chicken Stir Fry

- 30 Minute Frying

Pan Lasagne

- Vegetable Frittata

- Creamy Tuna

Pasta Bake

- Pumpkinand Feta

Pastitsio

- Chicken Fajitas

- Zucchini

Panacakes with

Bacon &

Avocado

- Low- Cal Beef

Stoganoff

SKILL DEVELOPMENT AT HEADWAY ADP DURING TERM 3 2018

THE B.E.A.T Program

Art

- Grecian Urn

- Sailing Boats

- Wooden peg

Coaster

- Circle Grid

Tree

- String Art

- Firework

Painting

- Wild Flowers

Exercise

- Dance,

Movement &

Marching

Thera Band

- Resistive

Exercise (Octa

Band)

- Marching

Jogging

- Cricket

- Balloon &

Racket Ball

,

SKILL DEVELOPMENT AT HEADWAY ADP DURING TERM 3 2018

OCTOBER Carers Week 14-20

October

SYDNEY NIGHT NOODLE MARKETS

Headway ADP

Term break 01.10.2018

14.10.2018 Groups recommence

Monday the 15th October

Public Holiday 1ST October – Office

will be Closed

Sculptures By the

Sea 05.10.2018- 05.11.2018

NOVEMBER

Melbourne Cup 6th November 2018

DECEMBER AGM & Participant

Christmas Christmas Party 06.12.2018

Christmas Lights At St Marys Cathedral

01.012.2018

To make things quick and easy, the markets are also cash-free so guests can spend less time queuing and more time enjoying the night. All major cards welcome. FREE ENTRY | Cash free –

all major cards welcome

Sydney Night Noodle Markets return to Hyde Park this October, setting Sydney alight with the smells, sights and sounds of over thirty sizzling Asian food stalls. Food-lovers will feast on signature dishes and innovative new tastes from your favourite stallholders.

Sculpture By

The

Sea, Bondi

19 October –

5 November

Take in the sights as the annual Sculpture By The Sea exhibition returns to Bondi this month. Walk

along the Bondi to Coogee coastal track between Bondi Beach and Tamarama to discover over 100

sculptures by international and homegrown artists. Great for art lovers, visit the exhibition to get one-of-

a-kind ocean views of Bondi’s iconic coastline. The temporary sculpture park is the world’s largest

outdoor sculpture exhibition and has attracted over 500,000 visitors each year.

Public

Holiday

WHATS ON IN SYDNEY – OCTOBER - DECEMBER

CITY CHRISTMAS LIGHTS – Martin Place- George Street

Christmas Tree – St Marys Cathdral 1st December

If undelivered please return to:

HEADWAY ADP – PO BOX 894

BANKSTOWN NSW 1885