The TimesWinter 2012 Edition

working around the clock to keep your back-up generators fueled and running, and to keep your homes warm.

The gasoline shortage was yet another challenge for our region, we stayed committed to making sure that all of our gas stations and convenience stores were open so you could keep your cars on the road and so we could

provide you with the essential products that you needed. With every new emergency, our dedicated team finds new ways to do more for our custom-ers, and our family could not be more proud of the good work that our people do. We are humbled by the trust that you put in us. For those of you who sent in letters of appreciation, your words mean so much to us and reinforce our love of what we do - serving our customers. We wish you all a happy, healthy holiday season and thank you for your business.

-The Mitchell Family

Merry Christmas and Happy Holidays to you and your family from all of us here at Mitchell. We know that many of you have suffered significant losses as a result of Hurricane Sandy. As we all do our best to move forward and repair our homes, businesses and lives, we hope that you know that our thoughts and prayers are with you and your family. Please let us know if there is anything we can do to help you in your efforts to recover and prepare for the future. Before, during and after the storms, our focus at Mitchell has remained unchanged: “We Are Ready to Serve You.” During the storm that meant

Please visit nemitchell.com for

information on all of our products:

Heating Oil | PropaneElectricity

Wood PelletsHeating & Cooling

Have you enrolled in an oil price protection plan yet? This holiday season, give you and your family the gift of “peace of mind.” Our price protection plans are all designed with one concept in mind: helping you control your heating costs. No matter what your budget requires, we offer a variety of price plans to fit your needs. Choose from our Prebuy, Cap and Fixed Price Plans.

For information on how to enroll

visit our website

at www.

nemitchell.com

Did you know that not all oil is created equal? At Mitchell, we are committed to bringing you only the highest quality products on the market, which is why every gallon of heating oil that we sell is enhanced with a special fuel additive. This stabilizing solution is specifically designed to reduce sludge buildup in your tank and lines, protect metal components from rust and corrosion, and keep your heating system running at

peak performance, which ends up saving you money!

Tis the Season... to Start Saving on your Water Heating Costs! Approximately one third of the annual energy consumption of your home is just for producing hot water. Modern plumbing fixtures have helped reduce your usage by slowing down the flow of hot water through dishwashers, wash-ing machines and showerheads but the next step in reducing your energy cost is to look at what makes your hot water. If you currently have an electric hot water heater, now may be the time to consider replacing it. Byconverting from electric to propane, you can reduce your energy costfor hot water by as much as 30% or more, according to www.energystar.gov. As an added bonus, the Propane Gas Association of New England (PGANE) is offering a $300 rebate for a limited time towards your purchase of a propane hot water heater! Call us today for an estimate on how much money you can save!

Tis the Season... to Start Saving on your Water Heating Costs!

Danbury (203) 744-0600New Milford (860) 354-5518

Redding/Ridgefield (203) 431-3921New Canaan (203) 966-5001

Toll Free (800) 237-3835

Winter 2012 Edition

With winter weather already here, it is extremely important that we have your help with the following requests to ensure the safe and timely delivery of products to your home:

Keep your driveway plowed and accessible. Remember, our trucks are 9 feet wide.

Make sure your residence is clearly marked.

Keep your oil fill pipe and propane tank fill location clear from snow and ice.

Please note that we may be in your neighborhood to mark underground fill locations with marker sticks over the next few weeks.

Please notify us if you put an addition on your home, if you have additional residents living with you, or if you have any lifestyle changes which would affect your fuel consumption.

“Thank you for keeping us filled during the storm. We were warm + cozy despite being without power for six full days.” -Darien, CT

Customer...........................“I want to thank you so much for helping my family. We

had a REAL problem and you (only you!) resolved it... exactly when you said you would. I thank you more than

you can know!” -New Canaan, CT Customer...........................“Thank you for filling our propane tank right before the

storm. Your team most certainly delivered on your com-mittment to us and our home and our need to ensure that

we were fully prepared for Hurricane Sandy!” -Ridgefield, CT Customer...........................

“Just wanted to thank you for the propane delivery. We have really experienced great service with your company and it really means a lot. Thank you!”

-Pound Ridge, NY Customer

This edition of Spotlight shines on Tom James, the Sales Manager of Norbert E. Mitchell Co., Inc. Tom has spent the last 18 years working in the home heating industry. He joined theMitchell team in 1986 as a deliverydriver and worked inour Lubricants Division.He spread his wings for severalyears as a sales manager inother areas of the industry andreturned home to Mitchell in2012. His current focus is oncontinuing to increase the qualityof the customer experience here at Mitchell. A New Fairfield resident since 1971,Tom enjoys spending his free time with his wife Jennifer and his 3 sons hiking, fishing and golfing. He is involved in several community based organizations and enjoys umpiring base-ball for the Western CT Umpires Association.