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• Inc 100 Top Leadership Speaker • Former Verizon Executive & MBA Professor•NonprofitExecutiveandElectedOfficial • Recognized as Top Leadership ExpertsItcanfeellikeariggedgame:managersdrivetheirteamstoburnouttryingtodeliver.Or,employeesseekconnectionandsupport,somanagersfocusonrelationships—andfailtomakethenumbers.
Thefalloutisstress,frustration,anddisengagement,andnotjustamongteammembers—two-thirdsofmanagersreportbeingdisengaged.
Winning Wellprogramsgiveyourleaderstheabilitytosustainexcellentperformanceovertimewithenergized,motivatedpeopleallworkingtogether.Theseprogramsprovideenergizingpracticaltools,tipsandtechniquesyoucanusetowinwellwithoutlosingyoursoulormindintheprocess.
AS SEEN IN:
PRACTICAL, PROVEN LEADERSHIP INSPIRATION FROM:
“Winning Well provides a motivational and practical resource for growing and strengthening leaders. The speaking, book, and tool kit have sparked great conversations and exercises to touch upon very sensitive management areas. Winning Well inspires us to show up as stronger leaders for the benefit of our patients, our team and ourselves.”
–Jill K. Herr, M.A.CCC-SLP DirectorofClinicalOperations,
WellSpanRehabilitation
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TABLE OF CONTENTSThe Book................................. 2TheInspireAccountabilityMethod.................................... 4Inspiration............................... 5Transformation....................6-7Hydration................................ 8TheWinningWellModel...... 9Karin Hurt..............................10DavidM.Dye........................113DelegationMistakesYouDon’t Have to Make.............12
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PERFECT FOR LEADERS WHO WANT TO:
•Workwithhumannature,notagainstit,forbetterresultsandfewerheadaches.
•Escapethemetricsmazeanddrive,notdrown, yourteamwithdata.
•Energize,motivate,andkeepemployeesfocusedonresults.
•Cultivatehealthy,productiveteamsandincreaseemployeeengagement.
•Savehours,days,evenweeksoflosttime.•Createamorefluidandsituation-appropriate leadershipculture.
•Getthefeedbackyouneedtomakethebestdecisions.•Builddeepertrustandconnectionwithyourteam.•Overcomeworkplacenegativity.•Buildaconfident,competent,andenergizedworkforce. • And much more!
PROGRAM TOPICS INCLUDE:
•SettingandManagingClearExpectations• LeadingMeetingsThatGetResultsandPeopleWanttoAttend
•BuildingDrama-FreeAccountability•HowtoSolvetheRightProblemQuickly•HowtoDelegatesoNothingFalls ThroughtheCrack
• Get More Done in Less Time•BuildingConfidenceandMomentum•GettingtheFeedbackYouNeed•BuildingStrongerPeerRelationships•HowtoHaveaToughConversation• ImpactfulPresentations•BecomingtheBossYouWishYouHad:TheArtofInfluencingYourBoss
Winning Well managersapproachaccountabilityconversationswithaclearplanthatwillbuildrelationshipsandachieveresults.Youroverallgoalsintheseconversationsareto:
1. Draw attention to the performance issues 2. Have a mutual discussion 3.Confirmcommitmenttonewbehavior
Use the INSPIRE method to achieve these goalswithashort,to-the-point,specific conversationaboutwhatmustchange.
I — INITIATEInitiatetheconversationinarespectfulmanner.Initiateaccountabilityconversationsasclosetothemomentofconcernaspossible.Don’twaitthreedaystoaddresssomethingthathappenedthismorning.Takecareofitatthefirstopportunity.
N — NOTICE Shareyourconcernwithanobservation.Eg:“Inoticed that you arrived thirty minutes after the meetingstarted.”
S — SPECIFIC SUPPORT Providespecific,supportingevidenceyoucansee.Eg:“Themeetingwasscheduledfor9:00,andyouarrivedat9:30.”
P — PROBEAfteryoupresentthesituation,theemployeeneedsachancetotalk.Askaquestioninaneutral,curioustonetoallowthemtoshareanyrelevantinformation.Generally,“Whathappened?”isadequateandallowsthepersontoshareinformationortoownthesituation.
Occasionallytherewillbeanunderstandablereasonforthepoorperformance.Forexample,thepersonmayhavebeenlatebecauseofacaraccident.Ifso,be sure she’s okay and don’t carry the conversation anyfurther.
I — INVITE SOLUTIONSOncethey’vehadachancetosharetheirthoughts,invitethemtosolvetheproblem.Startwithareviewoftheexpectations,thenaskfortheirthoughtsonhowtoresolvetheissue.Iftheycan’tcomeupwith
aneffectivesolution,youcanprovidespecificsuggestionsonhowtheemployeecouldimprove.
R — REVIEWAskoneortwoopen-endedquestionstocheckforunderstandingandoneclosed-endedquestiontosecurecommitment.Asktheemployeetoreviewtheirspecificcommitment:“Wouldyoupleaserecapwhatyouwilldonexttime?”
E — ENFORCEEnforcethebehaviorandwhyit’simportantwhilereinforcingyourconfidencethattheemployeecandothis.Eg:“I’llseeyouat9:00a.m.forthenextmeeting.Youareanimportantmemberoftheteam,andwedon’tmakethebestdecisionswithoutyou.Thankyouforyourworkandcommitment.”
Whenbehaviordoesn’tchange,it’softenbecausethefeedbackistoovague,ortheconversationgoessolongthattheemployeeforgetswhatheneedstodo.WorktoINSPIREspecificbehaviorchangewithbriefaccountabilityconversations.
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THE INSPIRE ACCOUNTABILITY METHOD
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KEYNOTESKarin and David inspire your leaderstoblendthebottomlinewiththehumanspirit.Youraudiencewillreceiveproven,practicalleadershiptoolsandtechniquestoachievelastingandbreakthroughresults.
Thisisn’temptycheerleading—yourparticipantswillwalkawayfromtheeventsaying,“Icandothat!”becauseKarinandDavidsharereal-worldexperiencescombinedwithactionableideas.
BETTER TOGETHERKarinandDavidprovideauniqueopportunityforyourorganizationwithaco-presentedkeynote.Yourparticipantsbenefitfromdiversegendersandexperience—thereisliterallysomethingforeverybody.Havefunandgetreal-worldanswersfromtheexpertswhowrotethebook.
THE BOOKEnhance the keynote experiencewiththegift of sustained action by providing your audience a signed copy of Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul.
“WinningWellchallengesthecommonwin-at-all-costsmentality,offeringspecifictoolsandtechniquesformanagersto achieve lasting results while remaining a decent person.”
–Adam Grant, WhartonProfessorandNew
YorkTimesBestsellingAuthorof Give and Take and Originals
INSPIRATION
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Start Winning Well Today!Bring Karin & David to
Your Company or Event
Contactustodaytoseehowwecanhelpyouinspireyourleadersandget results—without losing your soul.
800.972.5802
443.750.1249
TRANSFORMATIONFULL PROGRAM DESCRIPTIONS:
CONSULTING PROGRAMCreateacompetitivehumancapitalstrategywithsolidplansandtoolstoimplementandsustainyourstrategy.We’llworktogetheronahighlycustomizedapproachtoimprovetrust,engagementandperformanceateverylevelincludingasystematicapproachtodiagnoseandovercomethebiggestroadblockstoleadershipsuccess.Getthebestpeopleintherightjobswiththeconfidence,competenceandcreativitytogiveyouacompetitiveedge.
WINNING WELL INTENSIVEEquipfrontlineandmiddlelevelleaderswiththepracticeandskillstoachievelastingresults,increaseemployeeengagement,andretaintalentthroughaseriesofworkshopsthattakeplaceover3-12monthsandaction-learningprogramfeaturingindividualdevelopmentplans.Ideally8-15participantscompletethecoursetogether,buildingsharedvision,bestpractices,andpeersupportthatlastlongafterthecourseiscompleted.
EXECUTIVE COACHINGAcombinationofstrategicthinking,skillbuilding,accountability,andencouragement,executivecoachinghelpsyourleaderscementtheirWinningWellpractices,overcomeobstacles,andcreatebreakthroughresults.
WINNING WELL BOOT CAMPTransformyourleadershipteamwithaWinningWellBootCamp.Througha2-3dayimmersiveexperience,leadersbuildaspecificplantoimplementcoreWinningWellprinciples,transformtheirleadership,andachievelastingresults.BootCampsareavailableas:
• Off-siteleadershipteamretreatsinspaceyou provide
• Destinationevents—sendafewleadersorcreateanentireeventjustforyourleadershipteam
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Give your leaders the knowledge, support, andaccountabilitytoachievelastingresults.
Most Requested PackagesOurmostpopulartransformationpackagesallbeginwithanorganizationneedsassessmentin order to customize content to address your specificcircumstancesandopportunities.
PACKAGE #2:LEADERSHIP
HOTSEAT1-2hours
Bringyourchallengingleadershipand
managementquestionsto the experts and get practicalanswers inrealtime.
Contactustodaytoseehowwecanhelpyouinspireyourleadersandget results—without losing your soul.
PACKAGE #4:TOTAL
TRANSFORMATION3-12months
OnlineAssessmentWinningWelleCourseWinningWellIntensiveExecutiveCoachingConsultingProgram
PACKAGE #1:FOUNDATIONS1/2day-1day
OnlineAssessmentWinningWelleCourse
Workshop
PACKAGE #3:LASTING RESULTS
2-3daysOnlineAssessment
WinningWelleCourseBootcamp
“I’d choose Winning Well as the top leadership book for the 21st century. It is full of
actionable insights, practices, and principles for your
lasting leadership success.”
–David Newman, author of Do it! Marketing
WINNING WELL WORKSHOP Workshopsprovideahands-onintroductiontothecore principlesofWinning Well. Yourleadersleavewithpractical toolstheycanapplyimmediatelywhentheyreturntotheir teams.Workshopsareavailablein:
• 1-2hourbreakoutsforconferencesincombination withakeynoteprogram
• Half-daytofull-dayworkshopsforbusinessleadership traininganddevelopment
ONLINE ASSESSMENTIndividualscompletetheonlineassessment,receivetheirindividualreportsaswellasanorganizationalassessmentthatprovidesanoverallviewofyourleadershipculture,includingstrengthstobuildonandareaswhereyoucanbemoreeffective.
WINNING WELL ECOURSEOurself-pacedeLearningprogramistheperfectcompany-widesolutionforcreatingadynamicbusinesswhereaccountability,productivity,andcreativityareauthenticallyembraced.
[email protected] | 800.972.5802 | 443.750.1249
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videos,valuablecontent,anin-depthassesment,anduserinteractionalldeliveredwiththelatestonlinelearningscienceinmind.
[email protected] | 800.972.5802 | 443.750.1249
HYDRATIONGIVING BACK...WhenyoubookKarinandDavid,youwon’tjusttransformyourleadershipandresults—youwillalsotransformthelivesofpeoplewhohaveneverhadcleandrinkingwater.WewillhaveaWinningWellconstructedinthenameofyourorganization.
WehavelaunchedaphilanthropiccampaigntofundWinningWellsinSoutheastAsia.Thesewellsprovidelocalvillagerswithanamplesupplyofcleanwater.It’shardtoimaginethatsomanyvillagesandvillagefamilieshaveneverhadayear-roundsourceofwater!Thesewellsincludeafilterandanironsupplement.
WINNING WELLS PARTNERS INCLUDE:
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THE WINNING WELL LEADER MODEL
Start Winning Well Today!Bring Karin & David to Your Company or EventContactustodaytoseehowwecanhelpyouinspireyour
leadersandget results—without losing your soul.
[email protected] | 800.972.5802 | 443.750.1249
KARIN HURTFounder and CEO, Let’s Grow LeadersKeynote Speaker, Author, Consultant, MBA Professor
BIOGRAPHY
Asakeynotespeaker,leadershipconsultant,andMBAprofessor,Karinhelpsleadersimprovebusinessresults
bybuildingdeepertrustandconnectionwiththeirteams.AformerVerizonWirelessexecutive,shehasovertwodecadesofexperienceinhumanresources,training,customerservice,salesandmarketing.
A FEW HIGHLIGHTS FROM HER TIME AT VERIZON INCLUDE:•StrategicHRMastersClubAwardwinner—Servingontheexecutiveleadershipmergerintegrationteamthrough2mergers,includingastrategicstaffinginitiative(staffing2200externalpositionsin6months).
•Developingasalesteam(1.5BinRevenue)thatledthenationinstoresalestothesmallandmediumbusinessspaceandwinningthePresident’sawardforCustomerGrowth.
•Transformingcustomerserviceoutsourcing(96Mcalls/year)toreachparityinqualitywithinternalcentersbybuildingstrongculturesthatdeliverpositivecustomerexperiences.
KarinwasnamedontheAmericanManagementAssociation2015Listof50LeaderstoWatch,Inc’slistof100GreatLeadershipSpeakersForYourNextConference,andTrustAcross America’s 100 Thought Leaders in Trusted Business Behavior.She’sregularlyfeaturedinbusinesspublicationsincludingFastCompany,Entrepreneur,andInc.,aswellasappearancesonTVandradio.
Heraward-winningblog,Let’sGrowLeaders,hasgrownintoahighlyinteractive,internationalcommunity.She’stheauthoroftwobooks,Overcoming An Imperfect Boss and Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul.
KarinhasaBAinCommunicationfromWakeForestUniversity,anMAfromTowsonUniversityinOrganizationalCommunication,andadditionalgraduateworkattheUniversityofMaryland,whereshecurrentlyteachesintheMBAandExecutiveEducationprograms.
KarinlivesoutsideofWashington,DC.Sheknowsthestillnessofayogi,thereflectiveroadofamarathonerandthejoyofbeingamomraisingemergingleaders.Ultimately,it’saboutConfidentHumility.
CONTACT
TESTIMONIAL
“Karin provided a terrific look at leadership—from external actions to some relevant and insightful self-reflection. Her workshop made everyone think about their role and how they may be sabotaging themselves— and how they can stop it to bring out the best in their leadership style. “
–Kristina Tanasichuk, President,WomeninHomelandSecurity
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FACEBOOK: https://www.facebook.com/karin.hurt.3
TWITTER: https://twitter.com/letsgrowleaders
LINKEDIN: https://www.linkedin.com/in/
karin-hurt-7ab25910
ContactKarintodaytoseehowshecanhelpyouinspireandenergizeyourleaders.
DavidM.Dyeisaninternationallyrecognizedprofessionalspeaker,trainer,andfacilitator.Heworkswithleaders,
managers,andsupervisorswhowanttoleadtheirteamtothetopwithoutlosingtheirsoul(ormind)intheprocess.Davidworkswithleaderstoincreasetheirinfluence,solvecommonleadershipfrustrations,andimprovetheirproductivitythroughpeople-centeredleadership.
Knownforhisoptimism,formakingdifficultconceptsunderstandable,andformovingleaderstoimmediate,practicalaction,David’skeynotes,workshops,andprogramshelpleadersacrossindustriesincreasetheirinfluence,solvecommonleadershipfrustrations,andimproveproductivitythroughpracticalleadershipinspiration.
Hegetsitbecausehe’sbeenthere:aformernonprofitexecutiveandelectedofficial,Davidbringstwentyyearsexperienceleadingteamsandbuildingorganizationswhereinfluenceisyouronlyasset.
DavidfoundedTrailblaze,Inc.totrainleaderswhowanttobuildenergized,motivated,andproductiveteams.Hebelievesthatleadersateverylevelcanmastertheessentialsofinfluence,themostcriticalcomponentofsuccess.
Davidwashonoredasatopleadershipexperttofollowin2015,holdsamaster’sdegreeinnonprofitmanagement,andisamemberoftheAssociationofTalentDevelopment.HewritesfortheHuffingtonPost,hasappearedinFastCompany,Entrepreneur,andonradioandtelevisionthroughouttheUnitedStates.
Theaward-winningauthorof Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul and The Seven Things Your Team Needs to Hear You Say, DavidhasbeenlistedwithleadershipinfluencersincludingSethGodin,TomPeters,Kouzes&Posner,andJohnMaxwell.
DAVID M. DYEFounder and President, Trailblaze, Inc.Keynote Speaker, Author, Trainer, Facilitator
BIOGRAPHY
CONTACT
TESTIMONIAL
“David was dynamic and engaging. David is definitely one of the top 10 speakers that I’ve heard in my 40+ years. I would highly recommend David to speak at any event seeking interaction, practical knowledge and relevant application for any organization.”
–Roy Burton, ChiefFinancialOfficer,PMIWDC,
Ass’tDirector,TreasuryInspectorGeneral
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[email protected] 800.972.5802
FACEBOOK: https://www.facebook.com/dmdye
TWITTER: https://www.twitter.com/
davidmdyeLINKEDIN:
https://www.linkedin.com/in/davidmdye
ContactDavidtodaytoseehowhecanhelpyouinspireandenergizeyourleaders.
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Threedelegationmistakesleadtocountlesshoursoflosttime,frazzlednerves,andfrustratedleaders.Thegoodnewsisthatwhenyouaddressthesemistakes,yourpeoplegrow,yourteamgetsmoredone,andyouhavemoretimefortheworkonlyyoucando.
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3 DELEGATION MISTAKES YOU DON’T HAVE TO MAKE
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MISTAKE #1: DELEGATING PROCESS, NOT OUTCOMEEffectiveleadersdelegatetheoutcome.Hereareafewexamples:
Weneedanewproductprototypethatmeetstheseengineeringspecifications.Thetaskistocomeupwithasolutiontotheproblem,inwhichwedobothXandY.Yourteamneedstobetrainedontheprocesssotheycancompleteitaccuratelywithin10minuteseachmonth.
Whenyoudelegate,beclearabouttheoutcome.Whatisittheyareresponsibletoachieve?Don’tdelegatetheprocess—that’smicromanagingortraining.Ifthey’veneverlearnedhowtodosomething,it’straining.Ifit’straining,callitthat.Delegateoutcomes,notprocess.
MISTAKE #2: NOT DEFINING SUCCESSBeclearaboutwhatasuccessfuloutcomelookslike,feelslike,smellslike—whatitdoesandwhenitisdue.
Manyleaders,especiallytheTypeAfolks,delegateataskandmentallyexpectittobecompleted“instantlyifnotsooner,”butdon’tgivetheirpeopleanactualduedate.Thenthey’refrustratedthatit’snotdone.
Whenyoudelegate,beclearaboutwhatsuccesslookslike,whythetaskisimportant,andwhenitneedstohappen.
MISTAKE #3: FAILING TO BUILD IN ACCOUNTABILITYThisisthekillermistake—theonethatmakessomanyleadersgiveupondelegationortodoit,butwithulcer-causingfrustration.Haveyoueverdelegatedatask,thenthreeweeksafteritwasdueyouhaven’theardawordandwonderwhathappened?
We’veallbeenthere.Nowyou’refrustrated,upsetwiththeemployee,havetocarveoutmoretimetofigureoutwhat’shappened,andeverythingisbehindschedule.Youdon’thavetimeforthat.
Tobuildaccountabilityintotheassignment,scheduleamutualappointmentonbothofyourcalendarswhereyouwillreceivetheassignmentbackfromtheotherperson.Forexample:
“ThisisdueJune30.Let’smeetfor15minutesat3p.m.onJune30.Theagendaforthemeetingisforyoutosharethefinaloutcome,andwe’lldiscussfollowupandquestions.”
Don’tleaveaccountabilitytochance.Nomatterhowresponsibleyourpeoplemightbe,ifyoudon’tclearlydefinehowthetaskorprojectwillbereturnedtoyou,otherworkcangetintheway.Youmightassignsomethingelse.Theymightfacecompetingprioritiesfromanotherleader.
Scheduleatimeonbothofyourcalendarswhereyoulookeachotherintheeye—andyourdaysofchasingmisseddeadlinesareover.
Remember,delegationisapowerfultooltogetmoredoneandhelpyourpeoplegrow—butonlywhenyoudelegateoutcomes,clearlydefinewhatsuccesslookslike,andmutuallyschedulethefollow-up.