WINDOWS MEDIA PLAYER INVALID FILE FORMAT ERROR

MESSAGE

SAFEBYES SOFTWARE

When you attempt to use Windows Media Player to play a file, you may receive one or several of the following error messages:

Error Messages

Invalid File Format. (Error=8004022F)  Cannot play back the file. The format is not supported. (Error=80040265)  Cannot play back the video stream: no suitable decompressor could be found. (Error=80040255)   No combination of filters could be found to render the stream. (Error=80040218)   The source filter for this file could not be loaded. (Error=80040241)   Cannot open. Please verify that the path and filename are correct and try again (Error=8007000D)

CAUSES

YOU CAN RECEIVE THE ABOVE ERROR MESSAGES DUE TO THE FOLLOWING REASONS:• SOME OF THE FILES USED BY WINDOWS MEDIA PLAYER ARE DAMAGED OR MISSING• YOU HAVE A DAMAGED MEDIA FILE• A CODEC THAT THE MEDIA FILE NEEDS IS NOT INSTALLED (NOTE: A CODEC IS A

PROGRAM OR DEVICE THAT COMPRESSES DATA TO PROMOTE FASTER TRANSMISSION AND TAKES RECEIVED DATA AND DECOMPRESSES IT)

• YOUR OPERATING SYSTEM DOESN’T HAVE AUDIO CAPABILITY. FOR EXAMPLE, THE COMPUTER COULD HAVE NO AUDIO DEVICE AT ALL; THE CORRECT DRIVER FOR THE AUDIO DEVICE IS DISABLED OR NOT INSTALLED; YOU ARE USING WIDOWS 2000 TERMINAL AND WINDOWS NT, OR WINDOWS XP TERMINAL IS NOT CONFIGURED TO PLAY AUDIO

SOLUTION

• TO SOLVE THIS PROBLEM YOU MUST FOLLOW THE METHODS BELOW IN THE EXACT ORDER AS THEY ARE LISTED. TEST EACH METHOD TO FIND OUT WHETHER OR NOT IT HAS FIXED THE ISSUE.

• NOTE: WINDOWS MEDIA PLAYER DOES NOT SUPPORT EVERY MEDIA FILE. HOWEVER, IT DOES SUPPORT THE MOST COMMON ONES. SO, MAKE SURE THAT YOUR MEDIA FILE IS ONE OF THE SUPPORTED FILE TYPES. IF IT IS NOT SUPPORTED, DON’T USE ANY OF THE METHODS MENTIONED AFTER THE FIRST ONE.

• IF WINDOWS MEDIA PLAYER DOESN’T SUPPORT THE FILE FORMAT THAT YOU ARE TRYING TO USE, CONTACT THE FILE’S DISTRIBUTOR FOR INFORMATION ABOUT WHAT VIEWER SUPPORTS THAT PARTICULAR FILE TYPE.

METHOD 1: MAKE SURE THAT WINDOWS MEDIA PLAYER SUPPORTS YOUR FILE FORMAT

• WINDOWS MEDIA PLAYER SUPPORTS THE FOLLOWING FILE FORMATS:• WINDOWS MEDIA FORMATS EXTENSIONS: .WMV, .WM, .WMA., .WAX,.

WAV, .AVI, .ASX, .ASF• MOVING PICTURES EXPERTS GROUP (MPEG) EXTENSIONS:

MP2V,.MPEG, .M1V, M3U, .MP2, .MP3, .MPA, .MPG, .MPE, MPV2• MUSICAL INSTRUMENT DIGITAL INTERFACE (MIDI) EXTENSIONS:

MIDI, .RMI, .MID,• APPLE QUICKTIME, MACINTOSH AIFF RESOURCE FILE NAME

EXTENSIONS:.AIF,.AIFF, .QT, .MOV, .AIFC• UNIX EXTENSIONS:.SND, .AU

METHOD 2: FIND OUT IF YOUR FILE IS DAMAGED

• IN WINDOWS MEDIA PLAYER, FIND A FILE THAT USES THE SAME FILE EXTENSION AS THE ONE YOU WANT TO PLAY (THE ONE THAT IS GIVING YOU THE ERROR MESSAGES). IF THE OTHER FILES PLAY WITHOUT ANY ISSUES, IT COULD MEAN THAT THE ORIGINAL FILE THAT YOU WERE ATTEMPTING TO PLAY MAY BE CORRUPTED.

• IF YOU GET AN ERROR MESSAGE WHEN YOU PLAY BOTH FILES, CONTINUE TO THE NEXT METHOD.

METHOD 3: INSTALL WINDOWS MEDIA PLAYER AGAIN

• DELETE WINDOWS MEDIA PLAYER FROM YOUR SYSTEM, RESTART YOUR COMPUTER, AND THEN REINSTALL IT. MAKE SURE YOU ARE REINSTALLING THE LATEST VERSION OF WINDOWS MEDIA PLAYER.

• METHOD 4: INSTALL MICROSOFT DIRECTX AGAIN (LATEST VERSION)

• METHOD 5: MAKE SURE THAT YOU ARE USING THE MEDIA FILE’S CORRECT CODEC