Benefits, Risks and Service Desk Impact

Robert Half TechnologyRobert Half Technology

Kelly O’ConnellRobert Half International Branch Manager2/11/2010

Unique Value with Unique Value with SA+MDOPSA+MDOP

Core PC Core PC PlatformPlatform

Make Users Productive Anywhere

Improve Security and

Control

Streamline PC Management to

Save Costs

At their deskAt their deskIn a branchIn a branchOn the roadOn the road

Direct AccessDirect AccessBranchCacheBranchCacheFederated SearchFederated SearchNavigationNavigation

App-VApp-VMED-VMED-V

Protect data & PCsProtect data & PCsBuilt on Windows Built on Windows Vista foundation Vista foundation

BitLocker BitLocker BitLocker To GoBitLocker To GoAppLockerAppLockerSecurity Security development development lifecyclelifecycle

AISAIS

Easy migration Easy migration Keep PCs runningKeep PCs runningVirtualization Virtualization

PowerShellPowerShellWindows Windows Troubleshooting Troubleshooting PlatformPlatformDeployment ToolsDeployment ToolsVDI EnhancementsVDI Enhancements

DEMDEMDARTDARTAGPMAGPM

Performance | Reliability | Compatibility Performance | Reliability | Compatibility

MD

OP

MD

OP

Win

dow

s 7

Win

dow

s 7

En

terp

rise

En

terp

rise

Sce

nari

os

Sce

nari

os

Vision Development & Test Pre-Beta Beta Vision Development & Test Pre-Beta Beta Release Release

Spend more time on planning & vision phase analyzing Spend more time on planning & vision phase analyzing trends and needs before building features. trends and needs before building features. Focus on end-to-end business scenarios – not just new Focus on end-to-end business scenarios – not just new features and technologies. features and technologies.

Give customer and partners a timeframe for the release Give customer and partners a timeframe for the release and stick to our plan – 3 years for Windows 7.and stick to our plan – 3 years for Windows 7.Disclose with higher degree of certainty and minimize Disclose with higher degree of certainty and minimize changes changes

Engaging with partners earlier and more closely to Engaging with partners earlier and more closely to enable seamless experiences and compatibility enable seamless experiences and compatibility across hardware, software and services across hardware, software and services

We are We are herehere

FundamentalsFundamentals

Improving Improving UserUser

Productivity;Productivity;MobilityMobility

Improving Improving UserUser

Productivity;Productivity;MobilityMobility

IncreasingIncreasingSecurity andSecurity and

Data Data Protection Protection

IncreasingIncreasingSecurity andSecurity and

Data Data Protection Protection

OptimizingOptimizingDesktopDesktop

infrastructureinfrastructure

OptimizingOptimizingDesktopDesktop

infrastructureinfrastructure

Make Users Make Users Productive Productive AnywhereAnywhere

Make Users Make Users Productive Productive AnywhereAnywhere

ImprovingImprovingSecurity andSecurity and

ControlControl

ImprovingImprovingSecurity andSecurity and

ControlControl

Streamlining Streamlining PCPC

ManagementManagement

Streamlining Streamlining PCPC

ManagementManagement

New network paradigm enables New network paradigm enables same experience inside & outside same experience inside & outside the officethe officeSeamless access to network Seamless access to network resources increases productivity resources increases productivity of mobile usersof mobile usersInfrastructure investments also Infrastructure investments also make make it easy to service mobile PCs and it easy to service mobile PCs and distribute updates and policesdistribute updates and polices

Difficult for users to access Difficult for users to access corporate resources from corporate resources from outside the officeoutside the officeChallenging for IT to manage, Challenging for IT to manage, update, patch mobile PCs while update, patch mobile PCs while disconnected from company disconnected from company networknetwork

HomeOffice Home Office

Caches content downloaded Caches content downloaded from file and Web serversfrom file and Web serversUsers in the branch can Users in the branch can quickly open files stored in the quickly open files stored in the cachecacheFrees up network bandwidth Frees up network bandwidth for other usesfor other uses

Application and data access Application and data access over WAN is slow in branch over WAN is slow in branch officesofficesSlow connections hurt user Slow connections hurt user productivity productivity Improving network Improving network performance is expensive and performance is expensive and difficult to implement difficult to implement

Consistent experience to find Consistent experience to find data from multiple locations, data from multiple locations, including SharePoint sitesincluding SharePoint sitesUsers and IT can pre-populate Favorites in Windows Explorer to remote search sites that support OpenSearch protocol IT can point users to select search sites w/Enterprise Search Scopes   

Current desktop and Enterprise Current desktop and Enterprise search solutions are good, but search solutions are good, but not integratednot integratedUsers need to take different Users need to take different steps to find data on PC and steps to find data on PC and data on serversdata on serversData sources are hard to Data sources are hard to discoverdiscover

Users store increasing Users store increasing volumes of data, including volumes of data, including sensitive or confidential data sensitive or confidential data on the removable storage on the removable storage devicesdevicesRemovable storage devices Removable storage devices are easy to lose and, unlike are easy to lose and, unlike PC, the loss may go unnoticed PC, the loss may go unnoticed for a whilefor a while

Protect data on internal and Protect data on internal and removable drivesremovable drivesMandate the use of encryption Mandate the use of encryption with Group Policieswith Group PoliciesStore recovery information in Store recovery information in Active Directory for Active Directory for manageability manageability Simplify BitLocker setup and Simplify BitLocker setup and configuration of primary hard configuration of primary hard drivedrive

++

Eliminate unwanted/unknown Eliminate unwanted/unknown applications in your networkapplications in your networkEnforce application Enforce application standardization within your standardization within your organizationorganizationEasily create and manage Easily create and manage flexible rules using Group Policyflexible rules using Group Policy

Users can install and run Users can install and run unapproved applicationsunapproved applicationsEven standard users can install Even standard users can install some types of softwaresome types of softwareUnauthorized applications may:Unauthorized applications may:

Introduce malwareIntroduce malwareIncrease helpdesk callsIncrease helpdesk callsReduce user productivityReduce user productivityUndermine compliance effortsUndermine compliance efforts

Windows PowerShell Windows PowerShell 2.02.0

Integrated Scripting Integrated Scripting EnvironmentEnvironment

Windows Windows Troubleshooting Troubleshooting

PlatformPlatform

Remoteable Reliability Remoteable Reliability DataData

Problem Steps Problem Steps RecorderRecorder

Enhanced Group Policy Enhanced Group Policy ScenariosScenarios

Group Policy ScriptingGroup Policy Scripting Group Policy Group Policy PreferencesPreferences

Deploying desktops in virtual Deploying desktops in virtual machines on server hardwaremachines on server hardwareCentralized management & Centralized management & securitysecurityUsers can access their desktop Users can access their desktop and applications wherever they and applications wherever they areare

Richer Remote Experience

Richer graphics with Richer graphics with improved multi-monitor improved multi-monitor supportsupportUse voice for telephony & Use voice for telephony & applications with applications with microphone supportmicrophone supportImproved printingImproved printing

Using Windows for VDI scenarios requires additional VECD license Using Windows for VDI scenarios requires additional VECD license *

What is Virtual Desktop What is Virtual Desktop Infrastructure?Infrastructure? Maintain VHD: Offline Maintain VHD: Offline

servicing of VHD images servicing of VHD images with same tools used for with same tools used for WIMWIMBoot from VHD: Reuse Boot from VHD: Reuse VHD files for deployment VHD files for deployment to managed desktop PCs to managed desktop PCs

Do More With VHDs

Deployment Deployment Image Servicing Image Servicing and Managementand Management

Add/Remove Drivers and Add/Remove Drivers and PackagesPackages

WIM and VHD Image WIM and VHD Image ManagementManagement

User State User State Migration ToolMigration Tool

Hardlink MigrationHardlink Migration

Offline File GatherOffline File Gather

Improved user file detectionImproved user file detection

Microsoft Microsoft Assessment and Assessment and

PlanningPlanning

Windows Windows Deployment ServicesDeployment Services

Multiple Stream TransferMultiple Stream Transfer

Dynamic Driver ProvisioningDynamic Driver Provisioning

VHD and WIM SupportVHD and WIM Support

Application Application Compatibility Compatibility

ToolkitToolkit

Microsoft Microsoft Deployment Deployment

ToolkitToolkit

2008

SP1

v4.5

V3.0

V1.5

V6.0

2006 2007

v4.2

v2.5

V5.0

V1.0

V3.0

SA Customer Satisfaction