win win attitude

23
The Fruits of a win-win attitude

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Page 1: Win win attitude

The Fruits of a win-

win attitude

Page 2: Win win attitude

From a win-win attitude flows Christian virtues like:

CourageOpenness to correctionHonestyFairnessLovePatience and tolerance for peopleConsideration for others

Page 3: Win win attitude

Emphathy and compassion for others

Tactfulness and diplomacyResponsiveness and generosityTrust in othersRespect for feelings and human

dignityWill power and determination

Page 4: Win win attitude

Stephen Covey – emphasized that the exercise of these virtues must be well balance. For example: It is good to be courageous in taking risks but this should be balanced with consideration.

Page 5: Win win attitude

WIN-WIN, WIN-LOSE AND

LOSE-WIN

Page 6: Win win attitude

DEVELOPING AN I’M OK, YOU ARE

OK PROGRAM

Page 7: Win win attitude

2 Barriers in developing a win-win program with an I’m ok, you are ok script.

1.Mind Binders - Negative thoughts an distorted

paradigms. From sad and traumatic experiences. When he is deceived and hurt ba a loved one, he tends to think that many others are the same.

Page 8: Win win attitude

I’m Not Ok I’m Ok

Page 9: Win win attitude

2. Emotional Bondages -Which consists of negative emotions like self pity, depression, feelings of inferiority or superiority, anger and hatred towards other people, unforgiving attitude and resentment. Such feelings are conditioned by thoughts and perceptions.

Page 10: Win win attitude

You’re not OK You’re OK

Page 11: Win win attitude

Projecting others “YOU ARE OK”

-Making others feel good about themselves

Building the Goodwill of others starts with making them feel good about themselves, projecting to them, the message.”You are ok. You are important”. And when we make them feel ok, they are inclined to make them feel ok, they are inclined to make us also feel ok and to respond to us positively.

Page 12: Win win attitude

Positive stroke - This is manifested through actions which boost the ego of another person, making him feel valued and important. This can be expressed through:

Non-verbal languageVerbal expressions

estures

Page 13: Win win attitude

What positive strokes do you use?

Page 14: Win win attitude

Non-verbal strokes -Smile, eye contact, nod, signs of approval, OK sign using finger, clap or applause Pat at the back used by some Filipino managers, moving forward in an attempt to listen, shaking hands, undivided attention, immediate attention

Written- Written commendation, thank you notes, hello notes, greetings in a card, love notes, love letters, congratulatory notes and others.

Page 15: Win win attitude

Verbal strokes Words of praise

(That’s a fantastic idea”, “You did a very good job today”.

Word of gratitude (“Thank you for your patronage” , “Thank you for bearing with us”, “Thank you for coming to our hotel

Page 16: Win win attitude

Words of appreciation (“I really appreciate the efforts you have taken to help our company.” , “I’ll appreciate it very much if you can settle your account soonest.

Words of affirmation (You can make it.” , “You are indeed a man of fine taste”

Page 17: Win win attitude

Words of acknowledgementWords of agreementWords of empathy-feeling for a person

as if we are in his place

Words of admirationWords of sympathyExpressions of love and concernUse of Magic words

Page 18: Win win attitude

Gestures and Actions-Immediate attention, Consistent/undivided attention, leaving the work behind to concentrate one’s attention to somebody, extending a helping hand, taking time to listen and to empathized, any act of charity, checking customer satisfaction by soliciting feedback “Is everything alright?.”

Page 19: Win win attitude

Positive Bombardment

Exercise

Page 20: Win win attitude

The magic of Affirmations

Page 21: Win win attitude

My people are lazy and irresponsible (based perception)

I resent, dislike them (emotions)They deserve an iron hand (attitudes)

Subordinates get demoralized loss their sense of worth and live up to the impression of being lazy and irresponsible they slow down their output(effect on subordinates) Boss loss respect from them

brutally insults them, use negative statements, treats them with an “iron” hand.

Affirmation

Feelings & Attitude

Behavior

Response/Effect

Page 22: Win win attitude

Many people turned out to be poor performers because they receive messages through affirmations that they are really poor achievers.

Affirming people of their innate capabilities is one step towards helping them to succeed affirmations build confidence and confidence builds guts and determination to suceed.

Page 23: Win win attitude