William E. Porter1517 River Oak Drive

Leander, TX 78641(512)363-6610

wrv1997@yahoo.com

Objective:My ideal employment will consist of a challenging environment with the opportunity to develop a successful business culture. An environment that will allow for personal growth and to develop others for career advancement. My goal is to have continued success by developing others to be part of a winning team. My overall desire is to have satisfied employees & customers. Work Experience:

Toys R Us (Austin, TX) Feb. 2010 - PresentStore ManagerResponsible for a store with $6M in Annual Sales. Hire, train and mentor a staff of 26-75 employees in customer service and sales. Accepted a promotion to Store Manger and moved to Austin, TX. Prior to this I spent 3 months overseeing a relocation store through a liquidation process. I have worked in over 20 stores helping to solve sales, performance and merchandising issues. My experience and skills begin to show immediately at each location, by driving numbers & morale in the right direction. I have taken the existing teams and completely turned the stores performance around to drive positive results. My permanent store is consistently #1 in the District and Top in the Region which allows me to travel and assist other locations in developing their teams. District Duties:

District Captain: Hosting Weekly District Conference Calls, Location Visits to follow up on execution of company standards.

District Trainer: Train new managers throughout the District to prepare for their own stores.

Achievements (2013-2015) #1 Ranked Store in the District for 80+ Weeks. Ranked Top 5 in Region out of 180 stores 3 years in a row. Highest Percent Over Sales Budget/Comp for District. #1 Instant Credit Attach Rate in the District. #1 Buyer Protection Plan Attach Rate in the District. #1 Guest Service/Guest Experience in the District. Highest Increase Over LY Sales in Baby Furniture in the District. High number of Internal Promotions (Department Supervisors, Assistant Store

Managers & Store Managers. Hit Shrink Goal by more than 50% of my allotted budget in 2014, saving my bottom

line $90K. Recognized for having great Control Over Payroll.

Achievements (2010 – 2012) Received recognition throughout the Region for Increasing Sales, Morale and Top

Metrics Rankings at each location I've worked. Worked as a “Fixer” assisting under performing stores throughout Texas, Alabama,

Mississippi & Tennessee to turn metrics/sales in the right direction.

Babies R Us Feb. 2007-2010Assistant Store ManagerResponsible for driving sales and “bottom-line” profits of the store. Recruited, hired, trained, evaluated and counseled store employees. Wrote schedules, organized and directed assignments. Maintained, encouraged an “ownership mentality”. Developed and implemented employee performance evaluations and improvement plans.Effectively managed employee turnover by providing a positive working environment and handling employee issues appropriately and in a timely manner. Resolved customer problems or complaints by determining optimal solutions. Ensured that interior and exterior of store is maintained to company standards. Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins. Encouraged store employees to take ownership for their performance and career development plans; which I followed up on a regular basis.Provided exceptional customer service and ensured that employees also provided the same level of service. Communicated, executed, and managed marketing and merchandising programs. Conduct regular store meetings to ensure all company directives and proper recognition took place. Ensured employee awareness of safety and emergency procedures. Maintained and utilized surveillance equipment to periodically monitor performance. Maintained adequate store supplies, managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. Executed and monitored loss prevention and shrink programs. Managed all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.Achievements

#1 Ranked Store Company-wide in Overall Metrics for 2 years in a row. Developed a selling guide for Baby merchandise to use throughout District.

Old Navy (Flowood, MS) Nov. 2004 – Feb. 2007Operations Manager/ASMOrganized, planned, delegated and followed-up on a crew of 20-30 associates. Responsible for training and development. Under my direction, we completed tasks on daily basis. We executed all aspects of the business by maintaining signage, and by ensuring the correct promotional price was presented and mark-downs were completed; product placement, by ensuring all freight that was received were processed and put out in the time allotted; facilities, by ensuring the store was running neat, clean and organized to provide the customers with cleanliness and safety. Achievements

Recognized for running 100% effectiveness of Freight Flow all year. Received compliments at Corporate Level for Excellent Customer Service. Helped Achieve # 1 Ranking in the District for almost 2 years. Helped increase Store Sales by 25%.

Linen's N Things (Flowood, MS) July 2003 – Nov. 2004Merchandise/Operations ManagerLed and worked with a force of more than 15 associates at any given time. Responsible for opening and closing the store; pulling numbers to track sales; deciding the layout and placement of new and continuing products; choosing what products to continue or discontinue carrying on a daily or ongoing basis. I assisted in setting employee work schedules plus the hiring and terminating of associates when necessary. McRae's Dept Store (Jackson/McComb, MS) Sept. 2000 – Aug. 2003

Operations ManagerI led a group of associates in the visual and planning aspects of the business. I oversaw the freight processing as well as visual layout. I was responsible for all incoming/outgoing merchandise, ensuring proper placement. I brought several sales ideas which led to 120% increase in 1 department.

Loss PreventionResponsible for making sales associates aware of shortage issues, encouraging sales associates to participate in shortage awareness programs and for monitoring the success of these efforts to ensure inventory loss shrinkage while heading up internal and external investigations re: inventory control. Worked to maintain a safe work environment, trained and educated new employees re: store policies and procedures.

Home SupervisorWorked with a team of associates to ensure that work schedules were met, stock was properly displayed to be appealing. I worked to ensure that customer service always ran at an optimum and various other tasks and responsibilities to ensure that our department was most appealing to the retail customer.

Sales Manager In TrainingSuccessfully completed the Sales Manager Training Program. This was required to move forward with the company.

 EducationHigh School - Class of 1997 Northwest Rankin High School Hinds Community College ReferencesThomas Bessonette - SIMOPS Coordinator (Shell Oil)(601)754-5514 / (504)728-8689Personal

John Porter – D.C. Asset Protection Manager/Belk (601)697-1213Personal Cornelius Mozee - Store Manager/Harbor Freight (601)331-5025Professional Jeremy Brown – District Manager/Harbor Freight (601)919-7801Professional 

BJ Martinez – District Manager/Toys R US(832)745-1203Professional