willem announcement - cio new zealand
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Greg Mikkelsen joins Auckland-based cloud andmanaged ser vices provider SecureCom as adirector and owner, after he and Chri s New eachpurchased a one-thir d stake in the company earlierthis year, with founder Andr ew Holding retaining theremaining thir d.
Mikkelsen is responsible for sales an d marketing atSecureCom, including the deliv ery of products,services and tailor ed customer experiences
Movers and shakers: GregMikkelsen, Willem van der Steenand Helen RobinsonCustomer Experience (CX) Professionals Associationlaunches in New Zealand
Divina Paredes (CIO New Zealand)19 October, 2016 07:00 - 0
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designed to acquire new clients, driv e strongercustomer loyalty and boost gr owth.
He believes that the mark et is ready for a freshapproach to managed IC T services, and says thatthey are having a great deal of success with theirTotalCARE off ering delivering onshor e 24x7support, local cloud ser vices and managed SIEMsecurity offerings for medium siz ed businesses.
Mikkelsen was former GM for Enterprise and T rans-Tasman business at Spark Digital. He has aDiploma in Business majoring in Mark eting from theUniversity of Auckland.
Willem van der Steen is the new head of I T atPerpetual Guar dian. He succeeds Lincoln Watson,who moved into a newly-cr eated role as generalmanager of K ōwhiri, Perpetual Guar dian’s digitalbranch.
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Van der Steen most r ecently work ed as groupmanager at Callaghan Inno vation, where he led thegovernance and str ategy of the inno vation anddigital capability building pr ogrammes. Prior t o that,he was business manager mobile IC T at SparkDigital.
Mike Foley is now with Fletcher Cons truction asbusiness transformation consultant. His pr eviousroles include head of information ser vices atAuckland Council and CIO at W atercare.
Customer Experience (CX) Pr ofessionalsAssociation launches in New Z ealand. Three of thecountry’s founding CX pr actitioners ha ve formedthe local chapter: Jane Treadwell-Hoye, founder ofepifani; Sue Atkins, founder of Connections; andTony Hillson , founder of Ser vice Design NZ.
Co-founded in 2011, b y CX thought-le ader and long-time researcher Bruce Temkin and 25 year CXveteran, Jeanne Bliss , the CXPA is a global non-profit organisation, with over 4,000 members .
”Internationally , the field of Cust omer Experiencehas matured,” says Treadwell-Hoye. Morecompanies ar e committing t o being customer-centred to drive loyalty and positiv ely impact thebottom line. The y recognise the capa bilitiesrequired to embed CX as a key ingredient instrategy, to engage people and t o design cust omer-centric experiences.
Julia Raue is now an independent dir ector at TheWarehouse Group. Raue became a p rofessionaldirector in 2014, and has held techno logy focusedexecutive roles for some of New Z ealand’s leadingbusinesses, most r ecently with Air N ew Zealandwhere she was CIO for eight y ears. She is on theboard of Jade Softwar e and is also an independentdirector of Z Energy, Southern Cr oss Health Society ,and Television New Z ealand.
Jonty Kelt joins the advisor y board of Valocity, NewZealand’s first digital pr operty valuation platform,.
Originally from Hawkes Bay, Jonty now liv es in NewYork with his wif e and two childr en. Over the pasttwo decades, he has cultiv ated an impr essiveinternational car eer which has seen h im co-found anumber of technology businesses in the UK andUSA. He also work ed for Google after its acquisitionof DoubleClick, co-founded a media business inChina, and helped establish Macquarie Bank in NewZealand. He currently works as an ex ecutive atPalantir Technologies, a big data analyticscompany, and is also an inv estor in early stagetechnology companies out of his fund, F antailVentures.
Valocity CEO Carmen Vicelich says the company isdelighted to have someone of K elt’s calibre andexperience join its boar d. Kelt joins independentdirector, mentor and adviser , Debra Hall and AndrewHarris , a partner at Grant Thornton, on the Valocityadvisory board.
Helen Robinson is the Supreme Award Winner inthe 2016 Westpac Women of Influence A wards.
The judges cited Robinson ’s executive andgovernance car eer. The former chief executive ofMicrosoft New Z ealand, currently chairs V alensGroup, Cloud M, Mondial T echnologies Lt and N4L -which is helping schools become modern learningenvironments. She is also on the boar d forAuckland Tourism Events and EconomicDevelopment and par t of the strategic committeefor New Zealand Rugb y. Last year she launchedOrganic Initiativ e (Oi) and it is now on e of NewZealand’s fastest-growing companie s, with 2 percent market share.
In its third year, the Women of Influence Pr ogrammeis designed t o identify, recognise and celebrate the
100 most influential women shaping New Z ealandacross 10 categories.
Robinson won for the boar d and managementcategory. The other winners ar e Gaylene Prestonfor arts and cultur e; Lisa King of Eat My Lunch forbusiness enterprise, Catriona Williams of CatwalkTrust for community and not-for-pr ofit, Sue Kedgleyof Auckland Univ ersity Women’s Liberation Groupfor diversity; NZ A uditor General Lyn Provost for theglobal categor y, Dr Michelle Dickinson (Nano Girl)for science and inno vation; Naomi Ferguson , ChiefExecutive of Inland Re venue, for public policy;Mavis Mullins , chair of Aohanga Corpor ation forrural category; and Alexia Hilber tidou of GirlBossNZ for the y oung leader categor y.
Dr Michelle Dickinson, senior lecturer at the University ofAuckland
Martin Mackay is now the pr esident and gener almanager of its Asia P acific and Japa n (APJ) regionfor CA Technologies. K enneth Arredondo, who hasheld this role since 2014, will be working withMackay until the end of Mar ch 2017 to ensure asmooth transition for cust omers, par tners andemployees. Arredondo will be taking on a new rolewithin CA Technologies in April 2017 . Mackay willbe based in Singapor e and report directly to AdamElster, president of CA’s global field o perations.
Auckland based cloud ser vices provider MHA Cloud
Computing, a Micr osoft Gold Hosting P artner, hasunveiled a new company name as par t of arebranding initiativ e to position the c ompany forstrong future growth. “The new name is L ucidity,which means ’fr ee from obscurity an d easy tounderstand’”, explains Colin Williams , generalmanager of L ucidity. “This is precisely what westrive for through the deliv ery of our IT services.”
A collaboration of GO Rentals, Ministr y of Transport,New Zealand Transport Authority, HMITechnologies and Resolv e has taken out theCharted Institute of T ransport and Logistics’ Saf ety,Security & Envir onmental Inno vation 2016 A ward.
GO Rentals gener al manager James Dalglish sayshe was thrilled and honour ed to be part of a wideteam that received the national awar d for the roadsafety trial which has shown how int elligenttechnology has impr oved the safety on a busy Kiwitourist route.
The trial star ted earlier this y ear for GO Rentalcustomers on the r oute between Christchur chQueenstown. The trial sent saf ety messages fr omroadside transmitters, via Bluet ooth, to devicesfitted in rental vehicles. The initiativ e may continuealong the route and be implemented in other par tsof New Zealand.
Dalglish says they have 60 devices being utilisedacross the fleet in the South Island for GO Rental
drivers to help keep New Zealand and touristmotorists safe on the roads.
Sue Suckling is appointed chairperson of the boar dat Jade Softwar e. She succeeds Ruth Richar dsonwho stepped down fr om the boar d in May of thisyear after 18 y ears the role.
AMES IT recently hosted P oint & Click, NewZealand’s first largest Secondar y School eSpor tsCompetition. F orty six teams with 23 0 players fromschools all o ver wider Auckland area battled in a5v5 League of Legends t ournament; which has aprize pool of $5,000 plus sponsors p rizes.
The Point & Click Final, saw A uckland GrammarSchool (Freetyler1) verse Macleans College (E vyWill Carry). The grand final for this e vent was held inthe Hexedome, NZ first pr ofessional eSports venuein Parnell. This e vent was live streamed on TwitchTV as well as LetsPla y.Live’s online p latform.Auckland Grammar School (F reetyler1) won the firstprize with $3000 cash as well as spo nsor prizes;Evy Will Carr y (Macleans College) ca me runner-upand XD (Macleans College) wer e placed third in thecompetition.
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Digital nativ es like Alibaba, Tencent, Amazon andGoogle have attained mark et dominance thr oughimagination, speed and cour age. Agility is in theirDNA. Their cultur al provenance mak es them acutelyaware that newness and pr escience is theirdifferentiator.
This also mak es them slightly ‘ paranoid.’ They knowthat they must alwa ys continue t o challenge thestatus quo; k eep surprising their cust omers andcompetitors; and fier cely guard their leading edge.They must sleep with one e ye open.
Many highly successful digital businesses ar ealready asking: ‘ what’s next?’ What’s beyondbimodal IT, cloud ser vices and De vOps? Will agileprinciples and pr actices, high per forming teamsand adaptiv e servant leadership sustain thesuccessful digital business model thr ough the next
Sleeping with one eye open: How tofuture-proof IT for 2030Many highly successful digital businesses are alreadyasking: ‘what’s next?’ What’s beyond bimodal IT, cloudservices and DevOps?
Jenny Beresford (CIO)21 September, 2016 09:19 - 15
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decade, as we shift our collectiv e ‘strategicplanning’ horiz ons to 2030?
It’s on the minds of the hyper-speed digital star tupssnapping at their heels, pioneering public sect ordigital services and or ganisations th at are ‘digitalchameleons’ with the cour age, foresight andimagination t o reinvent and reorient themselv es tocompete in disrupted mark ets.
Some of these ‘A-type’ enterprises ar e nowperforming at the highest aspir ations of agilematurity, already operating beyond bimodal (twoseparate, coherent modes of I T delivery – onefocused on stability and the other on agility).
To survive for more than a decade, or e ven dreamof still being in existence b y 2030, businesses needto keep the revolution on fir e within. The y mustcontinually challenge status quo t o sustain theirlead; attract and retain stellar talent; compel thefollowing of lo yal customers and par tners; and keepon generating new ideas and pr oducts that surprisetheir markets.
What are the implications for post-bi modal deliv ery,talent, leadership and inno vation platforms? Theanswer is not cer tain, but will e volve throughnurturing enterprise div ersity, humanism,anthropology and cr eativity to complement theirmastery of science and technology . The economicsof connections augmented b y human aspirationand imagination.
CIOs and their teams should think lik e futurists – t olook back, extr apolate economic and societal megatrends, and cr eatively develop scenarios for thefuture of IT in digital business.
Futurist thinking is not science fiction, but anextrapolation of mo vements we see ar ound ustoday. ‘The future is here, it’s just not evenlydistributed’ is a popular explanation.
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The speed at which new pr oducts, ser vices andenterprises can rise and flourish in a connecteddigital economy demonstr ates that you probablycan’t be too imaginativ e, nor too provocative, whencreating possible scenarios for y our businessmodel.
Stretch a long wa y and then work ba ckwards to thereality of today. What are the gaps? What ar e thesocial, political, natur al and economic catalysts thatwould take your enterprise in one dir ection oranother? Wher e are the forks – decision points – inthe road? What might y our business model looklike?
The digital business ecosystem in the Internet ofEverything, power ed by algorithms, w ill be complexand network ed. The most compelling digitalecosystems for consumers and communities willbe simple – y et under the co vers will be v erysophisticated in understanding the minds, driv ersand desires of its constituent users.
Look to the successful social enterpriseenvironments for clues. The cr eator of WeChatsays: “it takes a lot of work t o keep it simple.”
Take account of sensor-enabled people and things;smart machines and r obotics; and pr edictivealgorithms in a world wher e regulations andpolitical positions will be disrupted b y new digitalbusiness beha viours and consumer expectations.
Uber is testing legal constr aints around the worldright now. Facebook has become a dominantmedium for communications in one decade, anarchive of every nuance of daily hum an activity.
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Try out some wild or implausible scenarios.Imagine that in the futur e there is no ‘IT’. No CIO. ITis invisible. E veryone is their own CIO curating theirdigital experience. Howe ver, imagination and designwill continue t o flourish, enabling human endea vour.
Are radical (enough) options and loc ations beingconsidered as you explore future options? Are youconsidering locations and economies that ma yoffer more opportunity to be a first mo ver or newsources of talent and r esources? Consider someemerging African economies such as Kenya, orcountries that ar e unstable now, but may settleduring the next decade such as Syria (post-ISIS).Think of countries aspiring t o develop and compete– New Guinea? Est onia? Cuba?
Are some big seemingly unsolv able problems beingconsidered by your IT teams? Tesla aspires tospace travel. Apple is making mo ves into transport.You may not solve ‘world hunger,’ but thestimulation of tr ying to tackle seemingly impossiblebusiness challenges cr eatively may yield someinteresting and v ery plausible ideas, which may justturn out to be unique and/or tr ansformativ e.
The business models and enterprise cultur es thatdigital ‘followers’ aspir e to today, are already historyfor digital leaders. T o create the futur e, digitalaspirants and curr ent leaders need t o inject evenmore creativity into experimenting and e volvingtheir infrastructure, delivery, talent, leadership andinnovation platforms.
CIOs in competitiv e enterprises cannot stand still.As the pace of change in the global digital economycontinues to accelerate, new business ideas andtechnologies need t o be tested, r ejected ortransferred to production, at an e ver-faster pace.They need to find the time and the talent t o
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continually r eimagine and r eorganise IT to sustainthe ever-morphing digital course.
Sleep well, but with one e ye open.
Jenny Beresford is a research director with Gar tner'sCIO Advisor y team. Previously, she has served as aCIO in global enterprises, held VP and GM r oles inconsulting and technology firms, work ed as a hands-on enterprise agile coach, an inno vation lead and adigital transformation dir ector. Ms Beresford will bespeaking on ‘Be yond Bimodal: Toward a SustainableDigital Business Model’ and other t opics at GartnerSymposium/I Txpo 2016 on the Gold Coast, 24-27October.
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