Mary KeaneKilkenny Group

WIFEMOTHER

TAXIREI Manager of the Year 2019

Kilkenny Design Est. 1963

ABOUT KILKENNY

Kilkenny 1989 - 2019

- IRISH- LEARNING- PEOPLE- INNOVATION

- GENUINE

KILKENNY COMPANY VALUES

KNOW YOUR BUSINESS

KILKENNY = CUSTOMER

Customer is KING* – no matter who they are!!!

Kilkenny Nassau St welcomes over 1 Millioncustomers

annually

*Measuring Customer Service: Mystery Shop KPI 90%

KNOW YOUR STRONGEST ASSET

KILKENNY TEAM

Team Building

Team Development

Team Motivation

A Happy Team = A Happy Customer

IMPORTANCE OF DRIVING AND SIMPLIFYING KPI’S

Q1. WHAT IS THE MOST IMPORTANT KPI IN YOUR BUSINESS

Q2. WHAT KPIs DRIVES YOUR TEAM MEMBERS

Q3. COST CONTROL -

INNOVATION IS THE KEY TO SUCCESS

INTERNAL SUPPLIER COLLABORATIONS

THE FUTURE OF RETAIL

Kilkenny’s Customer Experience

KILKENNY - ART IN APRIL – play video of fk.

FAILTE IRELAND & TOURISM

IRELAND

DUBLIN VISITOR CENTRE

TOUR OPERATORS & HOSPITALITY

GROUPS

LOCAL COMMUNITY

ATGI

FEXCO

LOCAL BUSINESSES –

DUBLIN CHAMBER

EXTERNAL COLLABORATIONS

ATGI EVENT

SHOW YOUR SOUL – GIVE A LITTLE BACK

KILKENNY SUPPORTING: OXFAM, IRISH HOSPICE FOUNDATION, PIETA HOUSE, ST VINCENT DE PAUL, SIMON COMMUNITY & MANY MORE!

BELIEVE IN YOUR ABILITY

PUSH THE BOUNDARIES AND KEEP DRIVING FORWARD

BEFORE

BEFORE

AFTER

AFTER

KEEP IT REAL

“In a very difficult Retail climate, you must have passion, love what you do, believe in your people and trust your support teams”

- Mary Keane

Q & A