widget to wealth
TRANSCRIPT
[email protected] Director of Service Innovations
Find Me: @donavonroberson
/donavon.roberson
/in/donavonroberson
www.donavonroberson.com
From Widget to Wealth
Building a lasting legacy through
customer service and company culture.
WID GET
THE BREAKDOWN
WEA LTH
THE BREAKDOWN
History of Business
design what do we need to do
develop how do we do…
deliver do what we need to do
History of Business
industrial age
“get it out the door...”
FOCUS: the widget
History of Business
industrial age
History of Business
informational age
“get it out the door...” faster cheaper better
design develop deliver define how do we do what we need to do better
FOCUS: efficiency
History of Business
informational age
History of Business
relational age
“what is it really?” The Human Element
RELATIONAL EMOTIONAL SPIRITUAL
design develop deliver define discover what if there is more to do than what we do
FOCUS: legacy
History of Business
relational age
desig
n wh
at do
we n
eed t
o do
1. research 2. concept 3. assess
deve
lop
how
do w
e do w
hat w
e do
1. drawing 2. construct 3. test
delive
r do
wha
t we n
eed t
o do
1. acquire 2. produce 3. ship
Are you delivering on your business promise?
Call to Action
industrial age
defin
e ho
w do
we d
o wha
t we d
o bett
er
EVALUATE 1. detect 2. improve 3. apply
Are you creating innovation time and space in your business ?
Call to Action
informational age
disco
ver
what
if the
re is m
ore to
do th
an w
hat w
e do
IMAGINE 1. dream 2. innovate 3. execute
Do you dare to dream?
Call to Action
relational age
[email protected] Director of Service Innovations
Find Me: @donavonroberson
/donavon.roberson
/in/donavonroberson
www.donavonroberson.com