wi-fi concierge web portal user guide - english · traffic directed to external port in the range...

Wi-Fi Concierge Web Portal

User Guide - English

Oct 2017

Wi-Fi Concierge Web Portal User Guide - English

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Table of Contents

1 Overview of Wi-Fi Concierge Web Portal......................................................................... 3

2 Access Wi-Fi Concierge Web Portal ................................................................................. 3

3 Language Settings ........................................................................................................... 4

4 Register a New Account .................................................................................................. 5

5 Log In To Your Account ................................................................................................... 8

6 Forgot Email ................................................................................................................... 8

7 Forgot Password ............................................................................................................. 9

8 Dashboard .................................................................................................................... 10

9 Internet Status (WAN) ................................................................................................ 11

10 LAN: Configure the LAN IP & DHCP Server Settings ........................................................ 13

11 Wireless: Wi-Fi Configuration ....................................................................................... 14

11.1 Wi-Fi 2.4 GHz ........................................................................................................ 14

11.2 Wi-Fi 5 GHz ........................................................................................................... 15

12 Guest Network ............................................................................................................. 16

13 Client: Check the Connected Client Information ............................................................ 17

14 Advanced Settings ........................................................................................................ 18

14.1 Configure Virtual Server/ Port Forwarding ............................................................ 18

14.2 Configure DMZ ..................................................................................................... 19

15 Admin .......................................................................................................................... 20

15.1 Check/ Reboot/ Re-apply All Settings .................................................................... 20

15.2 Network Tools ...................................................................................................... 20

15.2.1 Ping Test ....................................................................................................... 20

15.2.2 Trace Route Test ........................................................................................... 22

16 User Guide ................................................................................................................... 23

17 Gateway Settings.......................................................................................................... 24

17.1 Change Name of Gateway ..................................................................................... 24

17.2 Add Home Gateway .............................................................................................. 25

17.3 Delink Home Gateway .......................................................................................... 26


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18 User Settings ................................................................................................................ 27

18.1 Change Name ....................................................................................................... 27

18.2 Change Password ................................................................................................. 28

19 Manage Another Gateway ............................................................................................ 29

20 Logout .......................................................................................................................... 29


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1 Overview of Wi-Fi Concierge Web Portal

Your Home Gateway provides a web-based user interface, and a Wi-Fi Concierge mobile App for you to

quickly configure the gateway and manage your gateway settings anytime, anywhere:

• Dashboard Overview

• WAN Settings

• LAN Settings: Configure the LAN IP & DHCP Server Settings

• Wireless Configuration

• Guest Network

• Connected Client

• Advanced Settings: Virtual Server/Port Forwarding, DMZ

• Network Tools: Ping, Trace Route Test

2 Access Wi-Fi Concierge Web Portal

Enter https://ihome.hkbn.net in the address bar of a web browser


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3 Language Settings

1. Click “Language/ 語言”of the login page

2. Choose your preferred language

Or you can click “ENG I 繁” after login


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4 Register a New Account

1. At the login page, choose your preferred language then press “Sign up Now”

2. Enter the following information, then click “SUBMIT”

Email : Your preferred email address as your user name [ONE account can be paired with multiple gateways, while EACH gateway can only be paired to ONE account] Password : Your preferred password* Confirm Password : Input your password* again, password entered must be same as the above field *User Password must be more than eight (8) characters, and contain at least one (1) UPPERCASE letter, one (1) lowercase letter and one (1) alphanumeric character


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3. After pressing “SUBMIT”, the system will send a verification code (OTP) to your email

4. Enter the verification code on the page


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5. Connect to Gateway’s Network Upon successful connection, press “PAIR UP WITH HOME GATEWAY +”

6. Enter the Last 4 Digits of Serial Number: After entering the last 4 digits, press “PAIR UP WITH HOME GATEWAY +”


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5 Log In To Your Account

Enter the “Email” and “Password”, then choose a language option and click “LOG IN”

6 Forgot Email

1. Click “Forgot Email:”

2. Enter your Gateway’s Serial Number, then click “SUBMIT”

3. Tips about your email address will be displayed accordingly


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7 Forgot Password

1. Click “Forgot Password?”

2. Enter the registered email address to receive the password reset link, then press “REQUEST RESET

LINK”


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8 Dashboard

On the “Dashboard”, you can view the following information:

• Internet Status (WAN)

• Local Area Network (LAN)

• Wi-Fi 2.4 GHz

• Wi-Fi 5 GHz

You can press “MORE …” to view more detailed status of each dashboard item, or directly modify the

settings of Local Area Network or Wi-Fi and then press “APPLY”


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9 Internet Status (WAN)

Check the Internet Status (WAN) of:

• Internet Connection Type (DHCP ; PPPoE)

• Connection Status (Connected = Successful WAN Connection ; Disconnected = Un-successful

WAN Connection)

• DNS Server

• Default Gateway

• IP Address

• MAC Address

• Subnet Mask

The above example shows that the WAN connection is using DHCP mode, connection status is successful

as indicated by “Connected”, and you could get the IP address and other information for your Home

Gateway


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This below example shows that the WAN connection status is unsuccessful as indicated by “Disconnected”

Please check:

• If the network cable is loose or try to use other network cables for connection; also,

• Please check the indicator LED status of ONT (Modem) (only applicable to HKBN broadband

service customers):

For normal operation of ONT (Modem), indicator LED: POWER，PON (GPON) and LAN (ETHERNET)

should be ALL in GREEN.

If any of the indicator LED is off or in RED, please first check the power connection of the ONT (Modem).

If situation persists, please contact HKBN customer service hotline at 128-100


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10 LAN: Configure the LAN IP & DHCP Server Settings

Configure the LAN IP & DHCP Server settings

- IP Address (Default setting : 192.168.1.1 )

- Subnet Mask (Default setting : 255.255.255.0 )

- IP Pool Starting Address (Default setting : 192.168.1.50 )

- IP Pool Ending Address (Default setting : 192.168.1.150 )

- DNS Server 1

- DNS Server 2

- Select ON to enable or OFF to disable the DHCP Server (Default setting : ON ) (GREEN = ON ; GREY

= OFF)

- Lease Time

- DHCP Reserved Device

o Select ON to reserve the IP, OFF to cancel the reservation

Click “SAVE” to save the configuration


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11 Wireless: Wi-Fi Configuration

Home Gateway supports both 2.4 GHz and 5 GHz wireless connections, you can set up an SSID for each

frequency

11.1 Wi-Fi 2.4 GHz

Set up 2.4 GHz Wi-Fi network

1) Select “2.4 GHz”

2) Choose the Wi-Fi Status

3) Assign a unique name for your hotspot in “SSID

name” to identify your wireless network

4) Set up a “Password” for this Wi-Fi network

*Password must be within 8-31 characters*

The default settings are recommended. You

can configure your own settings for the Wi-Fi

network, or you can skip the following steps to

step 11 directly

5) Select “ON” to enable or “OFF” to disable

“Hidden SSID”.

(GREEN = ON ; GREY = OFF)

If ON is selected, the SSID will be hidden, you

have to manually input the SSID when

connecting to Wi-Fi

6) Select a “Channel” (Default setting: Auto)

7) Select a “Wireless Mode” (Default setting: ng)

8) Select a “Channel Width” (Default setting :

Auto)

9) Select an“ Authentication Method” (Default

setting : WPA2)

10) Select an “Encryption Mode” (Default setting :

TKIP/AES)

11) Click “SAVE” to save the configuration


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11.2 Wi-Fi 5 GHz

Set up 5 GHz Wi-Fi network

1) Select “5 GHz”

2) Choose the Wi-Fi Status

3) Assign a unique name for your

hotspot in “SSID name” to

identify your wireless network

4) Set up a “Password” for this Wi-

Fi network

*Password must be within 8-31

characters*

The default settings are

recommended. You can

configure your own settings for

the Wi-Fi network, or you could

skip the following steps to step

11 directly

5) Select “ON” to enable or “OFF”

to disable “Hidden SSID”.

(GREEN = ON ; GREY = OFF)

If ON is selected, the SSID will

be hidden, you have to

manually input the SSID when

connecting to Wi-Fi

6) Select a “Channel” (Default

setting: Auto)

7) Select a “Wireless Mode” (Default setting: a/n/ac)

8) Select a “Channel Width” (Default setting : 80MHz)

9) Select an “Authentication Method” (Default setting : WPA2)

10) Select an “Encryption Mode” (Default setting : TKIP/AES)

11) Click “SAVE” to save the configuration


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12 Guest Network

With the firmware version 1_20 or above, your Home Gateway can support to create a separate Wi-Fi

network for your guest. It can make your home network more secure.

Enable the Guest Network

1. Enter “Guest Network”

2. You can edit the “guest SSID name”, “password”, “authentication method” and “encryption

mode” for both 2.4 GHz and 5GHz guest network

3. After setting the configure, click “SAVE” to save your settings


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13 Client: Check the Connected Client Information

Check the Connected Client Information:

- Connection o 2.4G WLAN = 2.4 GHz Wi-Fi Network o 5G WLAN = 5 GHz Wi-Fi Network o LAN = Local Area Network

- Host Name

- Mac Address

- IP Address

- Address Source

- Type

- LAN Port

- Device Type

- Vendor Name

- DHCP Reserved (GREEN = ON ; GREY = OFF)

Above example shows that the Host named ES whose MAC address is c8:2a:14:-:-:- gets its IP address 192.168.1.116 through DHCP, and is directly connected to the Home Gateway through LAN Port 4

Click “SUBMIT“ to save the settings


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14 Advanced Settings

14.1 Configure Virtual Server/ Port Forwarding

Home Gateway supports Single Port Forwarding, Port Range Forwarding and Single Port Translation.

1) Select “Virtual Server / Port Forward” under “Advanced Settings” 2) Select “ON” under “Action” to start configuration (GREEN = ON ; GREY = OFF) 3) Input :

- Service Name : Description *Chinese description is currently not supported - Port Start : External Port Start - Port End : External Port End - Local IP : Internal IP - Local Port : Internal Port

4) Select a “Protocol” 5) Click “SAVE” to save the configuration Example for Single Port Forwarding (Chinese description is currently not supported): Traffic directed to external port 8000 will be forwarded to 192.168.1.199 internal port 8000

Example for “Port Range Forwarding” (Chinese description is currently not supported): Traffic directed to external port in the range of 8443-8444 will be forwarded to 192.168.1.2 internal

port 8443


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Example for “Single Port Translation” (Chinese description is currently not supported): Traffic directed to external port 8080 will be forwarded to 192.168.1.2 internal port 9080

Disable Virtual Server/ Port Forwarding

1) Select “OFF” under “Action” (GREEN = ON ; GREY

= OFF)

2) Click “SAVE” to save the change

Remove Virtual Server/ Port Forwarding

1) Click next to “Action”

2) Click “CONFIRM”

14.2 Configure DMZ

1) Click “DMZ” under “Advanced Settings”

2) Click “ON” to enable or “OFF” to disable DMZ (GREEN = ON ; GREY = OFF)

3) Input the “LAN IP Address”

4) Click “SAVE” to save the change


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15 Admin

15.1 Check/ Reboot/ Re-apply All Settings

Click “Device Information” to view information of the Home Gateway: - Model Number - Firmware Version - Uptime - Device Time - uPnP Status

Click “REBOOT” to restart your Home Gateway

Click “RE-APPLY ALL SETTING” to re-apply all the setting you have done on your Home Gateway

15.2 Network Tools

15.2.1 Ping Test

Click “Network Tools”

Follow the steps below to perform a Ping test:

1) Select “Ping” in

“Method”

2) Input the website or IP in

“Target”

3) Click “QUERY”

4) Below results will be

displayed:

• Average Response

Time

• Diagnostics State :

Complete means the

test is successful

• Failure Count

• Maximum Response Time

• Minimum Response Time

• Success Count


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Here is the Ping Test Result, showing that the Home Gateway could successfully send and

receive data 4 times with www.google.com without failure.

The average response time is only 14 ms and there is no difference between the maximum

and minimum response time, representing that the internet connection is stable.


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15.2.2 Trace Route Test

Follow the steps below to perform a Trace Route test:

1) Select “Traceroute” in

“Method”

2) Input the website or IP in

“Target”

3) Click “QUERY”

4) Below results will be

displayed:

• Diagnostics State :

Complete means the

test is successfully

performed

• Response Time : The

time needed for transmitting and receiving data from the Home Gateway to

destination

• Number of Entries : The number of routers passed through for transmitting data from

the Home Gateway to destination

• Index, Host Address and RT Times: The Host Name, Host IP address and the round trip

times (in ms) needed for transmitting and receiving data from the Home Gateway to

destination

Here is the trace route result,

showing that the test is

performed successfully, and it

lists out the path for transmitting

data from the Home Gateway to

destination www.yahoo.com.hk


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16 User Guide

You can click “User Guide” to browse the related user manual of Wi-Fi Concierge


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17 Gateway Settings

17.1 Change Name of Gateway

To change the name of you gateway, please click “Gateway Settings” and change your “Name of

Gateway” inside the orange frame. Press “SAVE” to save your settings


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17.2 Add Home Gateway

*ONE account can be paired with multiple gateways, while EACH gateway can only be paired to

ONE account *

Press “ADD HOME GATEWAY +” and then follow the insruction


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17.3 Delink Home Gateway

To un-pair your gateway, click “DELINK HOME GATEWAY” and “CONFIRM”


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18 User Settings

18.1 Change Name

Click “User Settings”, input the name you want to be shown in the orange frame, then press

“SAVE” to save the settings


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18.2 Change Password Click “Change Password”

Enter the following information to change password

*User Password must be more than eight (8) characters, and contain at least one (1) UPPERCASE

letter, one (1) lowercase letter and one (1) alphanumeric character*

• Current Password

• New Password

• Confirm New Password

Then press “SUBMIT”


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19 Manage Another Gateway

If your account is paired with more than one gateway, you can choose the appropriate small house icon

at the top right hand corner of the page to enter the configuration menu of that device for management.

20 Logout

Click Log out and then press “CONFIRM” to log out

END

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