why your service desk needs ppm

Innotas Executive Webinar

3/25/2015

Why Your Service Desk Needs PPM?

Innotas © 2015

� 25 minutes of presentation

� 20 minute demo

� 15 minutes of live Q&A

� Please enter your questions in the Q&A box

� All lines are on mute

� Webinar is being recorded

Housekeeping Items

Innotas © 2015

Naveed Bagheri

� Solutions Consultant, Innotas

� SaaS Experience at Oracle, WaveSpot and Innotas

� NCAA Wrestling National Champion

Today’s Presenters

Matt Sandberg

� Director, Product Marketing & Strategy, Innotas

� PPM Evangelist with experience in software sales, marketing, and product development

� MBA candidate, U.C. Berkeley

Innotas © 2015

Agenda

� The Evolution of Information Technology

� What is Service Desk Software?

� Limitations of Service Desk Software

� How PPM can Help IT Drive Value

� About Innotas

� Product Demonstration

� Q&A

Innotas © 2015

Information Technology has Changed

IT of the Past IT of the Future

Reactive

Cost Center

Service Provider

Fix Things that Break

Proactive

Value Center

Strategic Partner

Transformational

Innotas © 2015

IT as a Strategic Partner

IT is now being called upon to drive tangible customer value and to answer key questions such as:

1.How much time and budget are we spending on strategic vs. maintenance activities?

2.Is IT actively engaged in activities that are directly impacting the strategic objectives of the organization as a whole?

3.How and where is IT adding value to the business, and what ROI can be expected on these efforts?

4.What departments or business units are consuming the most IT resources and can we make operational improvements to better support the needs of these groups?

Innotas © 2015

Agenda





� About Innotas


� Q&A

Innotas © 2015

Service Desk Software: Definition

“The ITIL approach considers the service desk to be the central point of contact between service providers and users/customers on a day-to-day basis. It is also a focal point for reporting Incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services).”

- Wikipedia

Innotas © 2015

Service Desk Software: Key Features

�Incident Management

�Problem Management

�Configuration Mgmt

�Change Management

�Release Management

�SLA Management

�Availability Mgmt

�IT Continuity Mgmt

�Security Management

�IT Asset Discovery

Innotas © 2015

Agenda





� About Innotas


� Q&A

Innotas © 2015

Service Desk Software: Key Limitations

Resource Capacity & Demand Management

IT Financial Management

Project & Task Management

Portfolio Planning

Innotas © 2015

Agenda





� About Innotas


� Q&A

Innotas © 2015

PPM: Helping IT Drive Enterprise Value

Project Standardization and Execution

Portfolio Reconciliation

Planning and Prioritization

Planning and Prioritization Benefits:

� Improved Portfolio Alignment to Organizational Goals and Objectives.

� Better Forecasting and More Realistic Expectations Set with Key Stakeholders.

Project Standardization and Execution Benefits:

� Standardized method for managing projects can ensure that key stakeholders can stay informed and more easily identify projects that require their involvement

� Consolidated project portfolio reporting results in more informed decision making.

Portfolio Reconciliation Benefits:

� Simplify project financial reporting and reconciliation for both labor and non-labor costs

� Ensure that projects remain on budget.

� Use project actual costs and hours to improve future planning.

Innotas © 2015

Agenda





� About Innotas and Use Cases


� Q&A

Innotas © 2015

Cloud Portfolio Management For Visibility & Alignment

� Project Portfolio Management (PPM)

� Application Portfolio Management (APM)

� Agile Portfolio Management

� Resource Management

� Predictive Portfolio Analysis

Innotas Overview

“Leader” in Cloud PPM –Three Years Running

“Leader” “Winner” in Project Management Software

“Top 10” - Three Years Running

400+ Customers – Healthcare, Education, Technology, Retail, Government, and Financial Services

Innotas © 2015

Innotas: Market Leadership

2012

2014

2013

“Leader” “Winner” in Project Management Software

“Top 10” - Three Years Running

“Leader” in Cloud PPM:Three Years Running

Innotas © 2015

Integrating Innotas with Your Service Desk

Scenario 1: Synchronized Work Management

Benefits:

� Enable users to manage their workload in a single system, facilitating their working experience.

� Ensure updated and consolidated project portfolio reporting.

� Eliminate information silos and redundancy by ensuring that both systems are synchronized and updated with the most current information.

Innotas © 2015


Scenario 2: Single Front Door

Benefits:

� Create a single front door for all IT requests, facilitating the experience for end users.

� Ensure the help desk personnel stays focused on small ticket items and that all large requests are evaluated and prioritized with the entire portfolio in Innotas.

� Ensure that IT stays focused on the “right” things, not the “next” things.

Innotas © 2015


Scenario 3: Consolidated Time Actual Reporting

Benefits:

� Resources don’t have to login to separate systems to log actual hours.

� Consolidated reporting of project and non-project time and labor from a single system.

Innotas © 2015

Contact Innotas

� Headquarters:111 Sutter Street, Suite 300San Francisco, CA 94104

� Phone: +1 866-692-7362

� Email: [email protected]

� Twitter: @innotas

� LinkedIn: http://www.linkedin.com/company/innotas

� Learn More: www.Innotas.com/resources

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