why values matter cheryl marcus acting branch librarian, markham public library – unionville...
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Why Values Matter
Cheryl MarcusActing Branch Librarian, Markham Public Library – Unionville Branch
Andrea Cecchetto Branch Librarian, Markham Public Library – Milliken Mills Branch
Panelists: Catherine Biss, David Dycke, Nancy Gillespie, Georgina Perrier
The Power of Values Governance at Markham Public Library
Why Values Matter: Outline
Why Values?
What are Staff Values?
Using the Staff Values
Benefits of the Staff Values Process
The Co-creation of the Values: Choosing the Values The Values Champions
Our Values Panel: First-hand perspectives and experiences
Why Values Matter: Objectives
Provide an overview of self-management process through values governance
Describe a framework to initiate values governance
Outline process to enable staff to resolve interpersonal issues
Explain how ‘values’ increase collective accountability and ownership
Why Values? The MPL Experience
Identified need to address interpersonal issues and staff satisfaction
Create a united organization through values governance
Staff were asked to envision what it would take to achieve this - what would that organization be like?
What are the Staff Values?
The Four Values:
1. Respect
2. Communication
3. Common Focus (Service)
4. Teamwork
Staff Values
Respect Empathy, courtesy, inclusiveness
Examples: Treat others as they would like to be
treated
Be punctual at all times
Staff Values
CommunicationCorrecting insufficient communication; how to communicate
Examples: Provide and accept open, honest expression with
no fear of reprisal
Listen actively and probe for clarity
Staff Values
Common Focus (Service) All staff recognize that customer service is our common goal
Examples: Provide seamless service to customers
Discuss, share and implement best practices across the system
Staff Values
Teamwork Be supportive and accountable; helping one another and nurturing relationships
Examples: Commit to one team working together for the
betterment of the MPL system
Help one another, even when it is not one’s direct responsibility
Using the Staff Values
Staff Values are: Designed to aid in the resolution of
interpersonal issues by and between staff members
Code of conduct to guide daily behaviour
Staff-driven and co-created
Used to create a unified organizational culture
Using the Staff Values
Staff Values ARE NOT:
Management or Union driven A means of resolving performance issues An arbitration process EAP or HR initiative
Why Values Work
Values work because they are: 1. Staff-driven
2. Co-created
3. Observable
4. Championed by front-line staff at each work site (i.e. Values Champions)
5. Sustainable (e.g. monthly reviews)
Benefits of the Staff Values Process
Benefits:
1. Break down silos
2. Improve morale & create a satisfying work environment
3. Empower Staff
4. Increase accountability
The Co-creation Process
Staff describe the best possible working relationship – staff volunteered
Determine how that relationship can be describe in terms of values
Staff sign Declaration of Interdependence
Create Values Champions; provide training
Hold monthly meetings – front line staff only
The Co-creation of the Values: Choosing the Values
Features of the Staff Values:
1. Chosen freely 2. Chosen among alternatives3. Chosen after examining consequences of
each alternative4. Prized and Cherished5. Affirmed6. Acted Upon 7. Repeated
The Co-creation of the Values: The Values Champions
Who are the Values Champions?:
Members of staff – all levels Cross-section of talents Departmental representation Volunteers that believe in the process
The Co-creation of the Values:
The Values Champions
Characteristics and Qualifications:
Empathetic Impartial Approachable Supportive
The Co-creation of the Values:
The Values Champions
The Role of the Values Champions:
Act as facilitators, NOT problem solvers Promote and model values Provide orientation to new staff
The Co-creation of the Values: Employee Responsibilities
Employees have responsibilities too!
Declaration of Interdependence – Staff must do their best to live the values and to hold themselves and each other accountable for success
The Co-creation of the Values: Employee Responsibilities
Staff should:
Feel comfortable approaching Values Champions
Feel empowered to deal with their own difficult situations
Understand the role of the Values Champion
The MPL Values Panel: Experiences and Perspectives
Catherine Biss
CEO, Markham Public Library
Nancy Gillespie
Information Services – Angus Glen Branch
Georgina Perrier Borrower Services –
Markham Village Branch
David DyckeD.G.Dycke Consulting
Additional Information
For further information on starting the Values Governance Process at your Organization contact:
David DyckeD.G. Dycke Consulting416 368-4399 416 [email protected]
To contact the Presenters:
Cheryl MarcusActing Branch Librarian905-513-7977 [email protected]
Andrea CecchettoBranch Librarian-Milliken Mills905-513-7977 [email protected]