why use a pco or a dmc
DESCRIPTION
Why Use a PCO or a DMC. P rofessional C ongress O rganizer D estination M anagement C ompany. Michael R Tovee. Asia - Europe - Middle East - Southern Africa - South Pacific www.worldmarketinggroup.com. WORLD MARKETING ROUP “Our business is serving yours”. The Beginning. - PowerPoint PPT PresentationTRANSCRIPT
Why Use a PCO or a DMC
Professional Congress Organizer
Destination Management Company
WORLD MARKETING ROUP“Our business is serving yours”
Asia - Europe - Middle East - Southern Africa - South Pacificwww.worldmarketinggroup.com
Michael R Tovee
The Beginning
The Middle
East that is…….
And nowGreat BritainItalySpainPortugalDubaiRussiaTurkeySouthern AfricaAustraliaNew Zealand
Pacific World Bali
Pacific World Cambodia
Pacific World China
Pacific World Hong Kong
Pacific World Malaysia
Pacific World Singapore
Pacific World Thailand
Pacific World Vietnam
Why play around! Help is here and there!
Professional Congress Organizer
Destination Management Company
You have a conference inSingapore
You needAirport transfersVIP transfersA hotelConference venueBreakout roomsBadging Audio visualSimultaneous translationWelcome receptionSpouse programPrivate dinnersLocal promotionShipping equipment
Etc, etc, etc
So many changes
They’ve invited localDignitaries
Where do I start
Get me a map
Get the valium!
No matter how big or how small your conference is
The DMC or PCO will come to yourrescue
How does one find one of those PCO or DMC things!
Tourist Boards/Convention BureausConference Planner DirectoriesSITEICCAMPIHotel PartnersRecommendations
And there’s always WMG!!!!!
The PCO The Professional Congress Organizer
Venue selection to suit your needs
Hotels right for your delegates
Reputable suppliers AV - Set design
The right transport company
Badging
Staffing
Local Promotion
Printed materials
Registration
Off-site venues / Creative coffee breaks
The DMC The Destination Management Company
Creative Venues
Day events for guests
Off-site functions - one of a kind events
Theme events
Transportation from coaches to limousines
Buying power - Hotel corporate accounts
All the extras - Giveaways, Room gifts
Licensed guides
Some DMC’s are PCO’s as well
Creative Transport
Now you have your PCO/DMC
It’s all about communication
Listen, Learn, Liaise
When in Rome!
You won’t get lost in translation!
I’ve never been to China
…I said I needed a Barco
Hmm…….why he want dog in conference loom?
Fancy calling dogbarco
Can always be lost in translation!
CultureCustomsProtocolReligionLocal IntelligenceHome base assistanceLocal Jargon
The Value Add
The Marquee, The Marquis and The Marquee!!!
and when I came to America
What Brits Say
I hear what you say
Quite good
Not bad
With the greatest respect
What’s understood
He accepts my point of view
It exceeds expectation
It’s poor or mediocre
He’s listening to me
What I mean
I disagree. End of discussion
A bit disappointing
Very good
You fool
Import LawsCustoms and ImmigrationAnd cutting the red tapeWhen best not to goSecurityLocal Laws
The Paperwork
Security
A different way of thinking
L to R and R to L
Language
Don’t Assume
Financial ManagementCurrencyTax ReclaimBuying Power
What Brits Say
Perhaps you would like tothink about it, I would suggest, it would be nice
Oh by the way
Could we consider otheroptions
What’s understood Think about it and do what you like
This is not important
He’s not decided yet
What I mean
This is an order, do itor be prepared
This is the primarypurpose of our discussion
Forget it, I don’t like it
What’s the difference betweena PCO and a DMC
A PCO arranges all your conference needs
A DMC creates events and manages logistics
PCO’s partner with DMC’s
DMC’s partner with PCO’s
Both complement and/or assist one another
And some do both
What are the benefits to you?
Less stress
Happier customers
Buying power
Local expertise
Mr & Ms Fixit
More resources
It really happened – honest!
“Our group decided to take a short cutthrough the Kuwaiti Embassy garden! ”
DMC got them out of Jail
“Our delegate decided to kiss a locallady in the elevator”
PCO prevented jail time
“The group availed of too much airlinehospitality!”
DMC provided wheelchair assistanceand collected all the left behindgolf clubs!
“And if a real emergency occursthey know what to do”
It’s the last day – departures YES!
The group is leaving on a charter – easy!
It’s over!
OR IS IT?
What Brits Say
Please think about it somemore
I’m sure it’s my fault
I’ll bear it in mind
This is an original point of view
What’s understood
Good idea, keep developing
It was his fault
They will probably do it
He likes the idea
What I mean
Bad idea don’t do it
It’s your fault
I have no intentionof doing it
You’re nuts!
Our aim………………..
Deliver a flawless event to you, your customer, and your boss
Allow you to live longer and bea nuisance to your children
What’s understood
I will get an invitation
What Brits Say
You must come for dinner
And what do we Brits mean?
Time’s up. Let’s finish thisencounter
One last piece of advice!
PCO or DMC
Don’t leave home without one !!
WORLD MARKETING ROUP“Our business is serving yours”
Asia - Europe - Middle East - Southern Africa - South Pacificwww.worldmarketinggroup.com
Thank You