Why the Internet of Things needs AI & interoperability to succeed

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  • 2017 Nuance Communications, Inc. Al l rights reserved.

    Why IoT needs artificial intelligence and interoperability to succeed

  • 2017 Nuance Communications, Inc. All rights reserved. 2

    IoT arrived faster than anticipated.

    2003 5.5 million new things

    connected every

    day this year

    26 billion connected

    devices by 2020

    2016

    0.08 connected devices

    per person

    3.64 connected devices

    per person

    and Gartner Source: CISCO IBSG, globalwebindex,

    http://www.gartner.com/newsroom/id/2636073http://www.gartner.com/newsroom/id/2636073http://www.cisco.com/c/dam/en_us/about/ac79/docs/innov/IoT_IBSG_0411FINAL.pdfhttp://www.cisco.com/c/dam/en_us/about/ac79/docs/innov/IoT_IBSG_0411FINAL.pdfhttp://www.cisco.com/c/dam/en_us/about/ac79/docs/innov/IoT_IBSG_0411FINAL.pdfhttps://www.globalwebindex.net/blog/digital-consumers-own-3.64-connected-deviceshttps://www.globalwebindex.net/blog/digital-consumers-own-3.64-connected-devices

  • 2017 Nuance Communications, Inc. All rights reserved. 3

    Devices can mean a lot of things

    Security

    systems

    all becoming connected to the cloud.

    Cars

    Airplanes

    Fitness bands

    TVs

  • 2017 Nuance Communications, Inc. All rights reserved. 4

    Once all devices become connected, technology becomes easier, faster life altering.

  • 2017 Nuance Communications, Inc. All rights reserved. 5

    But is being connected enough?

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    We need an IoT that is intelligent and interoperable meaning, all of these things need to work together.

  • 2017 Nuance Communications, Inc. All rights reserved. 7

    But first things first

  • 2017 Nuance Communications, Inc. All rights reserved. 8

    We need to engage with these systems in an intuitive way a well-designed voice interface.

  • 2017 Nuance Communications, Inc. All rights reserved. 9

    Because within this conversation between man and machine is where the intelligence emerges.

  • 2017 Nuance Communications, Inc. All rights reserved. 10

    Voice makes it possible to clearly express your needs and wishes, allowing you to tap into and unleash IoT intelligence.

    Im travelling over the

    holidays, so make sure

    it looks like someone is

    still home at night.

    Ok, Ill turn on the lights

    at night.

  • 2017 Nuance Communications, Inc. All rights reserved. 11

    The easier IoT systems are to use, the more well use them and the more we use them the more intelligent they become.

    IoT use and improvement

  • 2017 Nuance Communications, Inc. All rights reserved. 12

    Consider the hundreds of services and media the IoT provides access to in the cloud 92%

    of everything we

    do will be in the

    cloud by 2020

    Thats a lot of data to learn from.

    Music

    Streaming

    Dining

    Reservations

    Banking Temperature

    Control

    Source: CISCO

    https://newsroom.cisco.com/press-release-content?type=webcontent&articleId=1804748https://newsroom.cisco.com/press-release-content?type=webcontent&articleId=1804748

  • 2017 Nuance Communications, Inc. All rights reserved. 13

    6 billion connected things will be actively requesting support from AI platforms by 2018

    Source: Gartner

    http://www.gartner.com/newsroom/id/3143718http://www.gartner.com/newsroom/id/3143718

  • 2017 Nuance Communications, Inc. All rights reserved. 14

    To make our systems and devices smarter, IoT systems require AI to be applied to the vast amounts of data generated every day.

  • 2017 Nuance Communications, Inc. All rights reserved. 15

    So now were connected, conversational, and intelligent IoT success, yes?

  • 2017 Nuance Communications, Inc. All rights reserved. 16

    So now were connected, conversational, and intelligent IoT success, yes? Almost.

  • 2017 Nuance Communications, Inc. All rights reserved. 17

    A truly intelligent IoT ecosystem is one that works in harmony an orchestra of devices and systems engaging one another to deliver powerful experiences.

  • 2017 Nuance Communications, Inc. All rights reserved. 18

    Our intelligent systems can sometimes be introverts they dont always talk to each other, and they lack interoperability.

  • 2017 Nuance Communications, Inc. All rights reserved. 19

    Without interoperability,

    40% of the potential benefits cannot be realized.

    Source: McKinsey Global Institute

    http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-internet-of-things-the-value-of-digitizing-the-physical-worldhttp://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-internet-of-things-the-value-of-digitizing-the-physical-worldhttp://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-internet-of-things-the-value-of-digitizing-the-physical-world

  • 2017 Nuance Communications, Inc. All rights reserved. 20

    So why isnt everything interoperable?

  • 2017 Nuance Communications, Inc. All rights reserved. 21

    Incompatible APIs Devices, cars, and applications tied to disparate systems

    + =

    These things stand in the way of an interoperable IoT.

  • 2017 Nuance Communications, Inc. All rights reserved. 22

    And not all operating systems want to be friends theres branding and lots of valuable data at stake not everyone wants to share.

  • 2017 Nuance Communications, Inc. All rights reserved. 23

    Tech giants have no incentive to create interoperability. Each company is competing to promote their own proprietary system.

    Source: Altimeter

    https://www.prophet.com/thinking/2014/02/interoperability-the-challenge-facing-the-internet-of-things/https://www.prophet.com/thinking/2014/02/interoperability-the-challenge-facing-the-internet-of-things/

  • 2017 Nuance Communications, Inc. All rights reserved. 24

    But sharing is caring when it comes to IoT.

  • 2017 Nuance Communications, Inc. All rights reserved. 25

    The blend of artificial intelligence and interoperability will drive the IoT ecosystem forward in such a way that it will almost become invisible to our day to day.

  • 2017 Nuance Communications, Inc. All rights reserved. 26

    The most heavily used IoT programs are ones that make home life easier, more distinctive, and more pleasant.

    Source: Harvard Business Review

    https://hbr.org/2015/10/how-people-are-actually-using-the-internet-of-thingshttps://hbr.org/2015/10/how-people-are-actually-using-the-internet-of-thingshttps://hbr.org/2015/10/how-people-are-actually-using-the-internet-of-things

  • 2017 Nuance Communications, Inc. All rights reserved. 27

    Turn up the heat.

    For example: If youd like to adjust the temperature while watching TV in your living room, the conversational assistant in your smart home will know to direct that request to your smart thermostat.

  • 2017 Nuance Communications, Inc. All rights reserved. 28

    If youre in your car and you want to check your bank balance, your personalized automotive assistant knows to direct that to your virtual banking assistant.

    Whats my

    balance?

  • 2017 Nuance Communications, Inc. All rights reserved. 29

    The good news is that there are platforms and neutral parties emerging to connect the many elements of the IoT.

  • 2017 Nuance Communications, Inc. All rights reserved. 30

    Greenwave integrates technology from Nuance to connect devices and systems across consumer, industrial, and e-commerce market segments.

  • 2017 Nuance Communications, Inc. All rights reserved. 31

    And there are other consortiums, alliances, and partnerships driving forward IoT interoperability.

    Source: TechBeacon

    https://techbeacon.com/state-iot-standards-stand-big-shakeout

  • 2017 Nuance Communications, Inc. All rights reserved. 32

    Highly specialized interoperable systems for the car are also emerging, given that 250 million cars will be connected to the internet by 2020.

    Source: Gartner

    http://www.gartner.com/newsroom/id/2970017http://www.gartner.com/newsroom/id/2970017

  • 2017 Nuance Communications, Inc. All rights reserved. 33

    Intelligent automotive assistants engage drivers using data in the car, from the driver, and from third-party sources.

  • 2017 Nuance Communications, Inc. All rights reserved. 34

    These in-car systems can access content and services beyond the dashboard, communicating with home systems.

    Record the Patriots

    game.

  • 2017 Nuance Communications, Inc. All rights reserved. 35

    If it cant complete the task itself, it will direct to another device or agent that does know how to complete the task successfully.

    Sure, Ill let your home

    assistant know.

    Record the Patriots

    game.

  • 2017 Nuance Communications, Inc. All rights reserved. 36

    So, being connected is only one piece of the bigger IoT puzzle

  • 2017 Nuance Communications, Inc. All rights reserved. 37

    To be successful, the IoT needs to be intelligent, interoperable, and intuitive.

  • 2017 Nuance Communications, Inc. All rights reserved. 38

    The more intelligent and interoperable things are, the more intuitive they become

    and the more we use them, the more they

    learn, the more intelligent they

    become.