why people think they’re right when they’re really very wrong!
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Do We Know How To Learn?
Professor Sydney Finkelstein Steven Roth Professor of ManagementAssociate Dean for Executive Education
Tuck School of Business at DartmouthTelephone: (603) [email protected]
Twitter: @sydfinkelsteinWebsite: http://faculty.tuck.dartmouth.edu/sydney-finkelstein/
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How Smart Professors Learn
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Inability to Learn
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Unwillingness to Learn
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Intellectual Honesty
• Fresh strategic thinking requires you to challenge history, and break the rules.
• Leaders almost always know what needs to change. In failing organizations, they don’t do it.
• It’s not that people are unable to change, it’s that they are unwilling to change.
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Four Red Flags in How We Make Decisions
Are your personal experiences misleading you?
Is your personal self-interest clouding your thinking?
Have you made a dangerous pre-judgment that you are locked into?
Are inappropriate attachments pushing you in the wrong direction?
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US Airways Flight 1549
Captain Chelsey Sullenberger
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US Airways Flight 1549
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Is Experience a Good Thing?
Sully was an experienced pilot.
Sully was an experienced accident investigator.
Sully was a certified glider pilot.
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Four Red Flags in How We Make Decisions
Are your personal experiences misleading you?
Is your personal self-interest clouding your thinking?
Have you made a dangerous pre-judgment that you are locked into?
Are inappropriate attachments pushing you in the wrong direction?
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Dangerous Pre-judgments
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FEMA highlights concerns:
New Orleans is below sea
level
6:00amBroderick’s staff report:
“multiple breaches, downtown flooded”
6:00pmBroderick
issues report to Chertoff: “levees
not breached”
– goes home
Friday Saturday
TuesdayMonday
8:13am Broderick suggests
6am report may be
exaggerated
2:30pm Broderic
k confirms levees
breached
Katrina hits: First
reports of levee
breaches 8.30am
Sunday
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Can Deficits on Self-Awareness Trump Extreme Competence?
Misleading experience: Military experience different, but “been there, done that”
Dangerous pre-judgment: Made early decision that Katrina was a “normal” hurricane
Inappropriate attachment: To the military, and against local sources of information
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Do We Know How To Learn?
Professor Sydney Finkelstein Steven Roth Professor of ManagementAssociate Dean for Executive Education
Tuck School of Business at DartmouthTelephone: (603) [email protected]
Twitter: @sydfinkelsteinWebsite: http://faculty.tuck.dartmouth.edu/sydney-finkelstein/