why going mobile is essential

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The Mobile Web our Business

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Page 1: Why going Mobile Is Essential

The Mobile Web&

Your Business

Page 2: Why going Mobile Is Essential

The ‘Wires’ are being cut!Wireless Subscriber Connections 321.7M

Wireless Penetration equals# of active units divided by the total U.S. and territorial population (Puerto Rico, Guam and the USVI)

101.0%

Wireless-Only Households1% of U.S. Households 34%

Direct Carrier Jobs 229,921Wireless Carrier Payroll2Direct Carrier Wages $11.3B

Annualized Total Wireless Revenues $178.4B

Annualized Wireless Data Revenues $68.3B

Annualized Incremental Capital Investment $25.4B

Annualized Minutes of Use 2.32TMonthly Text Messages 184.3BAnnualized Yearly Text Messages 2.27TCell Sites 285,561

Size of wireless industry in the US in 2012

Page 3: Why going Mobile Is Essential

“Why is the wireless industry so big?”

Let’s see just why…

Page 4: Why going Mobile Is Essential

Smartphone use is GrowingThe Stats

1. There are over 250 MILLION mobile users in the US alone

2. There are over 310 MILLION mobile devices in the US

3. By 2013 more people will use their mobile phones than PC’s to get online

4. Mobile searches have grown by more than 400% since 2010

5. 80% of customers abandon a mobile website if they have a bad user experience

Source: Google

Page 5: Why going Mobile Is Essential

Some more statistics

Page 6: Why going Mobile Is Essential

This is going on worldwide

Page 7: Why going Mobile Is Essential

This change is happening quickly.

Growth in phones

Growth in users

Source: Google

Page 8: Why going Mobile Is Essential

How do you use your smartphone?

Page 9: Why going Mobile Is Essential

“What about the people who use mobile, how do they behave?”

Very different than you might think!

Page 10: Why going Mobile Is Essential

What is special about mobile users?

Page 11: Why going Mobile Is Essential

Mobile users are localand looking to buy!

• 95% of mobile users have searched for local information

• 61% of users call a business after searching

• 90% of these people act within 24 hours!

Source: Google

Page 12: Why going Mobile Is Essential

Mobile users are shoppers!

70% have compared prices

65% have read reviews

50% of mobile searches lead to purchases!!

Source: Google

Page 13: Why going Mobile Is Essential

Mobile users are demandingThey do not settle for less

• 71% of them expect a mobile site to load as fast asa desktop pc website.

• 60% of them expect a mobile site to load in 3 seconds or less.

•78% will retry the site two times or less if it does not load initially.

Source: Google

Page 14: Why going Mobile Is Essential

Bad Website?Goodbye Customer!

• 57% of mobile users will not recommend a business with a bad mobile website.

• 40% have turned to a Competitors site After having a bad mobile experience.

• 23% of adults have cursed at their Phone when a site failed to work.

Source: Google

Page 15: Why going Mobile Is Essential

“But don’t people behave differently with how they use their phones all around the world?”

Nope…

Page 16: Why going Mobile Is Essential

Where do people use smart phones?

Page 17: Why going Mobile Is Essential

“My business caters to women, isn’tmobile just a geeky guys toy?”

Nope…

Page 18: Why going Mobile Is Essential

Mobile isn’t just a guys tech toy!

Source: comScore

Page 19: Why going Mobile Is Essential

Mobile Effects Conventional Advertising

Page 20: Why going Mobile Is Essential

Why is being mobile critically importantto existing advertising?

Because when people see an advertisement they your business to find youonline.

Google is the #1 most heavily trafficked websiteon the internet.

There are an estimated 3-5 Billion searches doneon Google each and every day!

Page 21: Why going Mobile Is Essential

“Why should I go mobile with mybusiness? – I want specifics”

Ok, let’s recap what the stats mean!

Page 22: Why going Mobile Is Essential

You need to go mobileThe statistics are obvious& The benefits are manyReach more customersWith a mobile site you can reach up to 45%more prospects.

Give your current customers ease of useBy making your website mobile-accessible you increase theease of use for your customers – and profit for you.

Add vital features to your businessNo matter what business by going mobile you will beadding a vital feature to your business.

• Click 2 Call• Click 2 Email• Click 2 Map• Click 2 Text (SMS)

Page 23: Why going Mobile Is Essential

Your site isn’t mobile?Some things aren’t a choice• Apple computer is the largest tech company on the planet.

• Their flagship product is the iPhone

• The iPhone is so popular and sells so many units it has a direct impact on the GDP of the US economy.

• If your site cannot load on it you are losing prospects.

Read Full Article Here

iPhone 5

Page 24: Why going Mobile Is Essential

People search for many businesses in times of need.

• The car is broken down on the side of the road

• They need a last minute caterer

• They need a plumber ASAP

• They need a restaurant last minute

• Their power is out they need an electrician

• They are stranded and need a cab

• They just got a DUI and need an attorney

There are endless instances where brand image means much much less thanconvenience!

The prospects your missingTimes of need for them are sales for you!

Page 25: Why going Mobile Is Essential

Bridge with your prospectsMobile websites are not PC websites!

Mobile websites are designedto be fast, lightweight andeasy to use. They are designed toallow customers to search, find youand call, email or text you.

Page 26: Why going Mobile Is Essential

“What features do mobile sites need?”

That’s a great question!

Page 27: Why going Mobile Is Essential

The most important feature of any mobile website?EASY NAVIGATION!Mobile websites must be designedwith the following things in mind:

1. Thumb Friendly NavigationBig user friendly buttons that are easy to click from a mobile phone.

2. Fast Loading!Mobile websites must be lightweight andload quickly!

3. Feature RichYour mobile site must contain features that get youcustomers and make you money. Click 2 Call, Click 2 Text, Click 2 Map.

Page 28: Why going Mobile Is Essential

Features

Click To?

MENU

Restaurant Menus Image Galleries

Video Integration

OpenTable IntegrationClick 2 Email

Payment ButtonIntegration

Click 2 Text

Click 2 Call

• Click 2 Call

• Click 2 Text

• Click 2 Email

• Restaurant Menus

• OpenTable Integration

• Image Galleries

• YouTube Videos

• Google Checkout

• PayPal Buttons

Mobile Maps

Page 29: Why going Mobile Is Essential

“How does the technology work?”

Let’s explain!

Page 30: Why going Mobile Is Essential

Technology

PC Website

Mobile Website

Unlike our competitors who require you to go througha lengthy re-development process for your mobile site wedo not.

We use state of the art technology to read your existing PC Website and convert it to mobile.

Page 31: Why going Mobile Is Essential

How our sites work in detailWe utilize a proprietary virtual framework thatmay be accurately described as ‘a machine’ orprogram that runs on our servers.

This machine is fed the URL of your existing website and it reads your entire website.

From this reading it generates a ‘mobilized’ versionof your website – like the one you probablysaw in the site simulation you received.

Page 32: Why going Mobile Is Essential

How our sites workin detailOnce your sites ‘mobilized’ version is generated that’s whenour designers take over.

Our designers work through site page by page tweaking codeelements and adding the necessary mobile features.

Page 33: Why going Mobile Is Essential

How our sites workin detailNext we show you your site inside of a mobilesimulation – to give you an idea of what its goingto look like.

You are free to request changes from us and we willmake them.

Once you are done making changes and happy withhow your site will be we upload the specializedRedirection script onto your current PC website.

Page 34: Why going Mobile Is Essential

Smart Site

Mobile User PC User

Once constructed your mobile website is put onlineand your old website is made ‘smart’ by use of anintelligent script. This script reads what kind of computer or device users to your site are on.

If they are on a mobile device the mobile siteloads!.

Website

Page 35: Why going Mobile Is Essential

How our sites workin detail

PC Website

Mobile Website

Your mobile site which is hosted with us will automatically sync every 2-5 minutes with your PC website.

Changes on your PC site are read by our ‘machine’ andtranslated over – so your mobile site is neverout of date.

Page 36: Why going Mobile Is Essential

“What are some ways the site will be used by my customers?”

Let’s take a look!

Page 37: Why going Mobile Is Essential

Scenarios of Mobile UseThere are many common scenarios where amobile site is extremely likely to benefit agiven business.

Let’s take a look at a few common scenariosin the following industries:

Restaurant

Taxi Cab Company

Locksmiths

Page 38: Why going Mobile Is Essential

RestaurantJohn and Sandy are on a date watching a movie.

Being a thoughtful guy John pre-booked seats at a local Chinese restaurant.

During the movie Sandy let John know her favoritefood is Italian.

Thankfully John brought his iPhone with him and whileon leave at the restroom John looked up an Italian restaurant andbooked seats through the restaurants mobile website with OpenTable.

Page 39: Why going Mobile Is Essential

Taxi CompanyAfter a late meeting on a rainy day in ChicagoMarsha left her office to hail a cab.

Marsha waited impatiently outside her office forfifteen minutes.

Not seeing a cab come by and being in a hurryMarsha opened her Android smartphone andGoogle searched for a Chicago Taxi company.

She found a cab company and using click to callshe called them.

Marsha was on her way in minutes.

Page 40: Why going Mobile Is Essential

LocksmithCindy was in a hurry after picking up her three childrenfrom school. She had to get to the grocery store in a hurry.

During her drive to the grocery store her sister calledinforming her that she would be early for this eveningsdinner.

In haste to get the kids out of the car and being distractedby her phone, Cindy accidentally left her keys inside of hercar.

After going about her business buying a load of groceries fortonight’s dinner Cindy came back to her car with her childrenonly to find herself locked out.

Cindy immediately went on her smartphone and searchedfor a local locksmith.

Within seconds of conducting her search cindy found themobile website of a locksmith and her dinner was saved.

Page 41: Why going Mobile Is Essential

“Do I need a mobile app?”

No, not necessarily!

Page 42: Why going Mobile Is Essential

Mobile Apps .v. Mobile WebsitesThere are numerous differences between mobile applicationsand mobile websites.

In this presentation we will be covering the differences thatexist and highlighting why – for most businesses – mobile websites offer a supreme advantage.

-VS -

Page 43: Why going Mobile Is Essential

Mobile AppsFirst lets understand and define what exactly amobile application is.

A mobile application is a piece of installablesoftware that (typically) is hosted within one ofthe major app stores – Google or Apple’s stores.

The application runs natively (actually on the device) and usually can launch fairly quickly.

Apps come in all shapes and sizes and run the gamut from playable games to banking software.

Page 44: Why going Mobile Is Essential

Mobile App TechnologyMobile applications operate entirely differentlythan mobile websites. Since they run natively on the device they were made for they can offer a broad array of features which may seem advantageous to business.

1. Push data (send messages to users)2. Fast Load Times (they are apps the run fast)3. Big feature sets (user editable features)

The above features are great, they offer users anan experience that may in some cases present asbeing far superior to a mobile website.

But lets understand what is required to get thatexperience…

Page 45: Why going Mobile Is Essential

Mobile WebsitesMobile websites are website custom designed toload quickly on mobile phones and offer a designwhich is uniquely tailored to mobile devices.

Unlike mobile applications mobile sites do notrequire installation nor do they require anydownloading or configuration to function.

Page 46: Why going Mobile Is Essential

The Problem With AppsWe already said apps have big feature sets and can do things that mobile websites cannot do – so they must be great right? WRONG!

In order for those features to be relevant they need to be utilized by a human being – a customer, a prospect.

This is where the biggest problem of apps comes in for most businesses – and why they are a horrible thing to sell to most businesses.

In order for an app to be utilized it needs to be downloaded.

In order for an app to be utilized it has to be compelling enough for a user to utilize it.

In order for a user to utilize it, it needs to conveniently placed on their phone.

Page 47: Why going Mobile Is Essential

The Biggest Problem Of AllThe biggest problem of mobile apps by far iscompatibility.

Mobile apps –unlike sites, are built to run nativelyon a given platform.

If the app is not built for each device – and updated for each device, it will not work on those platforms.

A mobile site works on all platforms!

Page 48: Why going Mobile Is Essential

Who Apps Make Sense ForApps do make sense for some businesses – big businesses.

For an app to add value and be relevant to a business it has to be downloaded, it has to be utilizable and it has to be utilized.

For most small business having an app makes no sense – they lack marketing budgets or user bases big enough to ever ensure their app will be used.

For big businesses – with big budgets and huge user bases – however an app may make perfect sense.

Page 49: Why going Mobile Is Essential

Mobile Sites Rock!For most ordinary small businesses having a mobile website is the absolute best route they could go when the alternative is a mobile app.

Why?

The reason is simple – prospects. Today more and more consumers are browsing the internet and when those consumers happen upon the small businesses website on their mobile devices, they will be presented with a good user experience.

Mobile websites do not require downloading to use nor do they require anything more than a bookmark to browse back to.

They are the common sense choice of small business.