Why Employees Remain?

Individual Supervisory Relationship

Organizational Pride and Integrity

Individual/Career Development

Rewards and Compensation

Gallup Organization – National Survey(from “First Break All the Rules”)

1. I know what is expected of me at work (C/P/P/T)2. I have the materials and equipment I need to do my

work right (P/T)3. At work, I have the opportunity to do what I do best

every day (C/P/-/T)4. In the last seven days, I received recognition or

praise for doing good work (C/P/P)5. My supervisor, or someone at work, seems to care

about me as a person (C/P/P/T)6. There is someone at work who encourages my

development (P/P)

Gallup Organization (continued)

7. At work, my opinions seem to count (P/P)

8. The Mission/Purpose of my company make me feel my job is important (P)

9. My co-workers are committed to doing quality work (P/P)

10. I have a best friend at work (C/P)

11. In the last six months, someone at work talked to me about my progress (C/P)

12. This last year, I had opportunities at work to learn and grow (P)

Leadership/Management Success

Technical Skills

I.Q. – Cognitive Skills

Emotional Intelligence

Emotional Intelligence(Daniel Goleman)

Ability to work with others Effectiveness at leading change Five Factors:

– Self-Awareness– Self-Regulation– Motivation– Empathy– Social Skills

Self-Awareness

The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.

Signs of Defensiveness

Loss of humor Taking offense High charge or energy

in the body Sudden drop in I.Q. Wanting to be right (no

question about it) Wanting the last word Cynicism (victim) Sarcasm

Flooding with information to prove a point

Endless explaining and rationalizing

Playing poor me Rigidity Denying Withdrawal into deadly

silence

Signs of Defensiveness (continued)

Making fun of others (being highly critical)

“It’s just how I am” Not wanting to negotiate Blaming Confusion Suddenly tired or sleepy Intellectualizing Acting crazy

(temporarily insane)

Being too nice Selective deafness Attack Holding a grudge I am aware of that;

leave me alone Hearing only what I

want to hear Trivializing with humor

Self-Regulation

The ability to control or redirect disruptive impulses and moods

The propensity to suspend judgment – to think before acting

Motivation

A passion to work for reason that go beyond money or status

A propensity to pursue goals with energy and persistence

Empathy

The ability to understand the emotional make-up of other people

Skill in treating people according to their emotional reactions

Social Skill

Proficiency in managing relationships and building networks

Ability to find common ground and build rapport

“Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.”

Lao Tzu