why does leadership matter?

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Why does leadership matter? Lesley Garrick 2 nd June 2009 Community Learning and Development Managers Scotland 2009 Annual Conference

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Why does leadership matter?. Lesley Garrick. Community Learning and Development Managers Scotland 2009 Annual Conference. 2 nd June 2009. Questions for the next 30 minutes…. Do we really know what difference leadership makes? - PowerPoint PPT Presentation

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Page 1: Why does leadership matter?

Why does leadership matter?Lesley Garrick

2nd June 2009

Community Learning and Development Managers Scotland 2009 Annual Conference

Page 2: Why does leadership matter?

2© 2008 Hay Group. All rights reserved

Questions for the next 30 minutes….

Do we really know what difference leadership makes?

How does it impact on organisational and partnership effectiveness?

How does leadership impact on organisational culture and vice versa?

What are the characteristics of well-led organisations?

What is required of leaders in the public and Third Sectors?

Page 3: Why does leadership matter?

3© 2008 Hay Group. All rights reserved

Do we really know what difference leadership makes?

Think of the BEST boss you have had…… What did they do? How did they behave?

Think of the WORST boss you have had…… What did they do? How did they behave?

How did you fell when you worked for each boss?Who got the most out of you in your role?

Page 4: Why does leadership matter?

4© 2008 Hay Group. All rights reserved

Leadership impact – how do you measure it?

Page 5: Why does leadership matter?

5© 2008 Hay Group. All rights reserved

Concepts of Leadership Styles and Climate

4 circle model

Organizational climate

Jobrequirements

70%impact

Leadership styles

Individual motives and

competencies

30% impact

Business performance

Page 6: Why does leadership matter?

6© 2008 Hay Group. All rights reserved

What is organisational climate?

colloquially….how it feels to work in a particular environment and for a particular boss

more precisely….a measure of employees’ perception of those aspects of their environment that directly impact on how well they can do their jobs

first studied 1968 at Harvard (Litwin and Stringer) more recently been linked to emotional intelligence (Goleman, Boyatzis, McKee)

determines how well leaders positively impact “discretionary effort” and indicates how energising the work environment is for employees

can be quantified, providing a tangible measure of leadership effectiveness

Climate can directly account for up to 30% of the variance in key performance measures

Page 7: Why does leadership matter?

7© 2008 Hay Group. All rights reserved

Climate – the dimensions

Page 8: Why does leadership matter?

8© 2008 Hay Group. All rights reserved

Climate – the feedback graph

Page 9: Why does leadership matter?

9© 2008 Hay Group. All rights reserved

Case Studies

Highly Effective Headteachers: Leadership Programme for Serving Headteachers performance measured by national reports (OFSTED) and school climate measured better performers created better climates – the actual climates at the ‘best’ schools were

significantly higher than the actual climates reported at the ‘worst’ schools Gaps reported between ideal and actual climate were significantly lower for the ‘best’

schools than for the ‘worst’ schools

Ward Managers : Being Nice is Not Enough performance indicators were patient satisfaction, absenteeism rates, amount and nature

of complaints, number of drug errors and severity, staff turnover rates across range of indicators ‘best’ wards on average 45% improvement of performance

over lower performing peers

Page 10: Why does leadership matter?

10© 2008 Hay Group. All rights reserved

How does leadership impact on organisational culture and vice versa?Leadership Style Inventory

Page 11: Why does leadership matter?

11© 2008 Hay Group. All rights reserved

How does leadership impact on organisational culture and vice versa?Organisational Climate Survey – Primary Scales

Page 12: Why does leadership matter?

12© 2008 Hay Group. All rights reserved

How does leadership impact on organisational culture and vice versa?Organisational Climate Survey – Additional Scales

Page 13: Why does leadership matter?

13© 2008 Hay Group. All rights reserved

What is required of leaders in public and Third sectors?

That they understand what impact they have – and take responsibility for managing their impact.

Why – because it demonstrably affects performance When have leadership without managerial authority still create climate/still

have impact Deal with climate dimensions – develop authoritative leadership style

o ↑excellenceo ↑ performance based rewardso ↑ recognition & praiseo ↑ mission & directiono ↑ improvemento ↑ organisation & expectations

Be your best boss!