Why do you need Call Recording?

• Quality Assurance• Regulatory Compliance • Dispute Resolution • Sales Verification • Staff Training and Development • Safety and Security

• Clients specify which extensions to record• 100% software solution• Fully scalable; priced by number of extensions to be recorded• Web interface allows password-protected remote access to calls• Easily find recordings with TAPIT’ flexible search capability

(by date/time, extension, employee name, caller ID, dialed number, etc.)• Download or e-mail recordings for future reference• Works with Avaya Communication Manager and AES• Ability for Supervisors to “listen in” to live calls• “BEEP” insert clearly alerts all parties that this call is being recorded• Automatically archives recordings for future storage• Automatically deletes recordings at predetermined intervals

Features of Replay AVA

Replay AVA Server

Clients (users can listen

LIVE to voice recordings)

AESApplication Enablement

Services

Communications Manager

Stations (extensions)

Tapit Web Reports (users can search and

listen to voice recordings using Call Accounting

reports)

This “station side”, 100% software solution records phone calls by interfacing to the Avaya Communications Manager via Application Enablement Services (AES). Recorded conversations may be listened to LIVE, or retrieved at a later time using Tapit Web Reports.

Search for callsRecorded voice files can be accessed via Tapit Web Reports.For example if you would like to listen to a phone call for extension 101, made on 1/30/2008 between 10:00 AM and 11:00 AM, you simply run the Detail Activity by Extension/Date report with appropriate criteria.

Recordings are easily found with TAPIT Web Reports flexible search capability (by date/time, extension, employee name, caller ID, dialed number, etc.)

Click on a desired call record on a detail activity report.

Replay Web finds the corresponding voice file and automatically plays the recording.

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You can add a comment and send a voice file to the desired recipient.

Email RecordingsClick on an envelope icon for the desired call record to

EMAIL the recording.

You can save it to your PC.

Download RecordingsClick on an down-arrow icon for the desired call record

download the recording.

Automatic ArchiveVoice Files

Folder

Archive Location

Voice files can be scheduled to be periodically archived from Central Location.

Replay can be scheduled to archive:

previous month files on a specified day of a month(i.e. archive files for the previous month, on 28th day of this month, at 1:00 AM)previous week files on a specified day of a week (i.e. archive files for the previous week, on Sunday of this week, at 1:00 AM)previous day files at a specified time of a day(i.e. archive files for yesterday, today, at 6:00 PM)

Voice Files

Automatic DeleteVoice Files

FolderVoice files can be scheduled to be periodically deleted from Central Location.

Replay can be scheduled to delete:

previous month files on a specified day of a month(i.e. delete files for the previous month, on 28th day of this month, at 1:00 AM)previous week files on a specified day of a week (i.e. delete files for the previous week, on Sunday of this week, at 1:00 AM)previous day files at a specified time of a day(i.e. delete files for yesterday, today, at 6:00 PM)

Voice Files

“listen in” to live calls Supervisors can “listen in” to live calls using Replay AVA Client

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Trisys, Inc.

215 Ridgedale Ave

Florham Park, NJ 07932

Tel: 973-360-2300

Fax: 973-360-2222

www.trisys.com

Email: sales@trisys.com