Infrastructure Management Ultima use Enterprise class Monitoring and Management platforms to provide granular monitoring, allowing us to proactively update you on problems affecting your estate and prevent issues prior to failure.

It provides an analytics-driven solution that monitors every aspect of your infrastructure (on-premises, public cloud or private cloud), using both server-agent based and SNMP techniques.

Robotic Process Automation RPA uses fully integrated software robots to emulate how a user interacts with systems and applications through native user interfaces.

Software robots can consistently carry out prescriptive logic-based functions to ultimately automate end-to-end processes. They can expedite back-office tasks in areas such as procurement, finance, IT and human resources, or business processes that require “swivelchair” access to various systems.

Service Management Our 24 x 7 x 365 Technical Service Centre is fully equipped to offer a range of enterprise management services. We can guarantee that your infrastructure is proactively monitored 24x7 through our remote infrastructure and monitoring services.

Our comprehensive service enables your staff to report IT problems around the clock, and our technical experts work alongside your IT department to provide advice and assistance.

Intelligent Service OfferingsAs organisations evolve and become more complex, so does the technology that supports it. By selecting an Ultima Managed Service, you can keep pace with change and retain control over your critical business infrastructure, technology stacks and services. We have outlined our 4 key managed service offerings below.

We recognise that placing critical IT services in the custody of a managed service provider is a big decision, one that requires careful planning, alongside considerations such as reputation, referencability, completeness of vision and ability to execute. Our approach to delivering often complex managed services is underpinned by three key attributes; people, process and technology. Each of these pillars is critical to providing the required level of competency and service to our clients.

Why do I need Managed Services?

Suitable for on-premise, cloud and hybrid environments

We could assume full ownership of incidents including working with third parties dependant on service chosen

Frequent service reporting, alongside trends and strategic recommendations

Ensure your environment is updated to avoid risk the latest critical and security patches

‘Resolution First’ in order to reduce the impact on business operations

Effective management across your core Infrastructure, Technology Stacks & Services

Leverage our extensive product knowledge to perform both proactive and reactive problem management including root cause analysis

Backed by a CSI programme to improve service efficiency and effectiveness

Proactively managing and acting to prevent performance outages & service degradation

End User Computing Ultima is a leading provider of End User Computing solutions, with extensive deployment experience and top tier accreditations.

Through the use of our Advisory Services, our experienced consultants are able to help your business increase the value of its IT investments and assist your users to realise their full potential.

Flexible Contracts Our proposition is designed to be modular and scalable, allowing you to add and remove infrastructure and services from the contract throughout the term of the agreement, in order to adapt to organic and strategic changes.

Your Service, Your Choice Our range of services give you the power to decide whether to outsource a critical part or your entire core IT infrastructure. An on-demand service, it is flexible, scalable and cost-effective for your business.

ITIL Framework By using the ITIL framework, our certified team are able to apply a set of mature processes across five distinct areas; namely service strategy, design, transition, operations, and continual service improvement.

Leading ITSM Platform We rely on ServiceNow, a leader in the 2018 Gartner Magic Quadrant for IT Service Management, to power our managed services. It provides agents, technical staff and service managers with service insights and workflows.

Our approach to delivery has always been to understand your culture and business requirement, in order to identify synergies between our organisations, allowing our teams to help take control of the day-to-day management of the outsourced operation in accordance with established service levels, enabling you to focus on your core business.

Advanced Analytics Underpinned by Enterprise class Monitoring and Management platforms, providing deep insights into on premise, hybrid and cloud technologies, supporting rapid deployment and configuration, speeding up the mean time to resolution.

Strength in Depth Our services are backed by over 140 technical staff across our Technical Service Centre and consulting practices; namely End User Computing, Data Centre, Network and Security and Intelligent Automation.

Integrated Automation Using a combination of ServiceNow and Thoughtonomy, we leverage virtual agents, machine learning, orchestration and robotic process automation to expedite fulfilment and improve the end user experience.

Strategic Relationships Ultima maintain some of the highest partnership levels with Microsoft, VMware, Citrix, Cisco and Check Point, enabling us to not only deliver complex managed services, but also act as a trusted advisor.

Call us on 0333 015 8000Or visit ultima.com

Head OfficeGainsborough House, Manor Park Basingstoke Road, Reading, Berkshire, RG2 0NA

0333 015 8000enquiries@ultima.comwww.ultima.com

Why Ultima?Ultima has been successfully delivering Managed Services to over 150 customers for over 20 years. Today we employ over 140 staff in our purpose-built Technical Service Centre based in Reading, supporting tens of thousands of users, across a broad cross section of markets.