why customers leave
TRANSCRIPT
Why Customers
LEAVE
According to the U.S. Small BusinessAdministration and the U.S. Chamberof Commerce
68% leave because they are upsetwith the treatment they’ve received(customer service)
14% are dissatisfied with the productor service
9% begin doing business with thecompetition
5% seek alternatives or develop otherbusiness relationships
3% move away
1% die
How are you keeping
yours?
