whole of practice seminar how do you feel? relaxed, stress free and ready to grasp tomorrow with a...
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WHOLE OF PRACTICE SEMINAR
How do you feel?Relaxed, stress free and ready to grasp
tomorrow with a smile?
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COMMUNICATION• So many ways to communicate
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Email• From:
Sent: Friday, 6 June 2014 2:15 PMTo: zimendo_receptionSubject: Re: Contact us message
• • Hi XXXX• Thanks very much. • Will you be able to guide me how much I can expect
for the reimbursement from Medicare and Medibank Private. If you can give me the item codes, I can also speak to Medibank Private.
• Secondly, I have taken an appointment for Tuesday 17th June in the afternoon for consultation.
• I take medications for Blood Pressure, Blood Thinners and Cholestrol. Do I need to bring them with me.
• Regards•
Sent from my iPhone
On 6 Jun 2014, at 2:57 pm, "zimendo_reception" <[email protected]> wrote:Dear XXXX
That is fantastic news. We look forward to meeting you on Tuesday 17th June. I have attached the a form with the most likely used item codes for you to check with Medibank Private how much you will get back (generally approximately 20% if you have the highest band of extras).Unfortunately Medicare do not refund any dental work. As for your medications, I will not need to see them just a list of what you are taking. With best wishes Carly Personal Assistant
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Computerised
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Oops!
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The MOST important of all
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Stay patient focussed
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FRONT DESK
• Practice the art of small talk
• In a world of constant digital connection some individuals have lost the art of small talk. Small talk is the ability to have a conversation with someone in a friendly atmosphere while avoiding arguments and touchy subjects. This skill is a great way to get to know someone, make a good first impression, and build self-confidence.
• You can use your lunch hour to practice the art of small talk in many ways. Perhaps you don’t even leave the office but decide to have a chat with your co-workers. Even this can show management that you’re social, engaged, and a team player.
• If you’re not sure where to start the University of Oklahoma has a great guide on practicing the art of small talk.
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What style of communicator are you?
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Poster for Australia’s entry to the Venice biennale of architecture 2000
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"I should have done better."
• Successful people don't expect to be perfect, but they do think they can always be better.
• So think back on your day. Think about what went well. Then think about what didn't go as well as it could have and take ownership. Take responsibility.
• And promise yourself that tomorrow you will do a lot better.
Jeff Haden
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So much to consider!
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The 4 Cs of Diamonds
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THE 4 Cs of COMMUNICATION
• CONCISE• COMPASSIONATE
• CLEAR • CONSISTENT
• Successful communication is the cornerstone of efficient
and effective practice
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