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WHO WE ARE The Family Information Line is available 24 hours a day, 7 days a week : by telephone or by

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Page 1: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military
Page 2: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

WHO WE AREThe Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military families, as well as to the communities and organizations offering their support.

The Family Information Line is deeply rooted in respect to supporting military families, as it is based on the principles of the original line of Mission Information Line, created in 1992.

Page 3: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

WHO WE AREThe Family Information Line is available 24 hours a day, 7 days a week : • by telephone 1-800-866-4546 or • by email [email protected]

Page 4: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

THE FAMILY INFORMATION LINE TEAM

FIL counsellors are friendly and experienced professionals, graduates from various fields of human relationship.

FIL Manager: Myriam Rousseau, M.Serv.Soc., TSI/M.S.W., R.S.W.

FIL Coordinator: Mireille Bujold

FIL counsellors: Michael Adams, M.A. Couns., CCCRobyn Gill, B. Ps.Bradley Hicks, M.A. (Th) Ethics, CDIsabelle Hodak, MA, Couns., CCCPamela Howson, M.Serv.Soc., TSI/ M.S.W., R.S.W. Buuma Maisha, Ph. D. (ABD), RP, CCCErika Rivest, B. Ps., Christine Sulek-Popov, B.AKim Thériault, B. Ps., CYW

Page 5: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

SERVICES OFFERED• Confidential, supportive counselling , crisis intervention and support

services in both official languages 24/7 ;

• Referral to services and practical resources at the local and national level;

• Collect calls are accepted from around the world ;

Page 6: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

SERVICES OFFERED• Access to mailboxes offering information on the experience of

deployment• Support during deployments through recorded and detailed

messages on operations at home and abroad ; • Confirmations of press releases , information on incidents, as well

as periodic situation reports.

Page 7: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

TYPES OF ISSUES• Supportive counselling• Psychological distress• Military Family Resource Centres information• Childcare• Deployment and separation• Education• Employment• Flight information• Medical services• Mental health• Crisis intervention• Relocation• Veterans related issues

Page 8: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

FIL ACCESS SERVICES

Telephone: 1-800-866-4546 (North America)00-800-771-17722 (Europe)

Emaill: [email protected] Site web: www.familyforce.ca

Facebook: #My Voice

Page 9: WHO WE ARE The Family Information Line is a confidential, personal and bilingual assistance, offering information, support, referral and comfort to military

Questions?