who are meritain health and humana? - human … new hire guide 1.pdfceive your meritain health id...
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Who are Meritain Health and Humana?
MCCCD has partnered with Meritain Health, a TPA (third party administra-tor), to administer your employee health plan benefits and process medical claims. You have access to the Blue Cross/Blue Shield (PPO/EPO Provider Network within the state of Arizona and the First Health Network outside the state of Arizona. Your PBM (pharmacy benefits manager) is Humana. Meritain Health is a nationwide healthcare benefits administrator. Meritain Health services members in all 50 states. As your healthcare benefits admin-istrator, Meritain Health’s goal is to provide you with the information, tools and services you need to choose the best healthcare options for yourself and your family and information about how to use your benefits. When you re-ceive your Meritain Health ID card, please show it to all of your medical pro-viders so they can update your billing information to prevent a delay in claims processes. Humana is your pharmacy benefits manager (PBM). You will need to trans-fer any mail order prescriptions to the Humana Pharmacy mail order program. You can set up an account and initiate your first prescription refill with the directions located on page 14. Once you receive your pharmacy ID card, please show it to your pharmacy providers so they can update your billing. Other benefit options available: MetLife dental Assurant dental MetLife short term disability Aetna life insurance and accidental death and personal loss coverage Wellness incentive dollars. These incentive dollars assist with your premium costs for healthcare; you must com-
plete the health risk assessment and tobacco screening in order to receive your wellness incentive dollars. *The health risk assessment must be completed yearly to continue to receive wellness incentive dollars.
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Core – EPO
Buy-Up PPO
EPO In Network PPO In Network PPO – Out-Of-Network
Deductible (Individual/Family) $1,000 / $2,000 $750 / $1,500 $1,500 / $3,000
Coinsurance Percentage 80% 85% 50%
Coinsurance Max. (Individual/Family Includes Deductible/Co- Pays/RX
$5,000 / $10,000 $3,750 / $7,500 $9,000 / $18,000
Lifetime Maximum Unlimited Unlimited Unlimited
Preventive Services Covered 100% Covered 100% No Coverage
PCP Office Visit Co-Pay $35 $25 Deductible + Coinsurance
Specialist Office Visit Co-Pay $45 $35 Deductible + Coinsurance
Emergency Room Facility Co-Pay $200 $200 $200
Emergency Room Professional Cost-Share
80% coinsurance deductible waived
85% coinsurance deductible waived
85% coinsurance deductible waived
Ambulance Deductible + 80% coinsurance
Deductible + 85% coinsurance
Deductible + 85% coinsurance
Urgent Care Co-Pay $45 $35 Deductible + Coinsurance
Retail Co-Pay (30 day supply) $13/ $35/ $85 $10/ $30/ $70 No Coverage
Mail Order Co-Pay (90 day supply) $26/ $70 / $170 $20 /$60 /$140 No Coverage
Inpatient Hospital Co-Pay $300 + Deductible + Coinsurance
$300 + Deductible + Coinsurance
$300 + Deductible + Coinsurance
Outpatient Hospital Deductible + Coinsurance Deductible + Coinsurance
Deductible + Coinsurance
Laboratory / Pathology / Radiology Deductible + Coinsurance Deductible + Coinsurance
Deductible + Coinsurance
Chiropractic Visits $45 per visit, Up to 12 visits per year
$45 per visit, Up to 12 visits per year
Deductible + Coinsurance Up to 12 visits per year
*This is only a brief summary of the medical plans. A complete list of all plan information can be found on the Benefits Website:
http://www.maricopa.edu/employees/divisions/hr/benefits/index
Balancing healthcare costs: What you pay and what the plan pays.
The Summary of Benefits in this packet shows how much you pay for care, and how much the plan pays. It’s a listing of what is and isn’t included in your bene-fits plan. For more detailed information, see your summary plan description. After you pay your annual deductible and any up-front co-pays, the plan begins to pay a percentage of your provider’s charges, for example 80%. The remaining percentage, for example 20%, is your responsibility—your “out-of-pocket” costs. You’re protected from financial hardship by a maximum out-of-pocket amount each year—the most you’ll have to pay before the plan covers costs at 100%. When using out-of-network providers, the charges are subject to usual and cus-tomary reduction. Providers may bill the patient for charges above usual and customary.
When it’s an emergency: If you can’t see a net-work provider in an emergency, don’t worry! Your plan will cover out-of-network emergency charges at the in-network level. For more information, refer to your summary plan description
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You Have Access To…
Aetna
Your Group Term Supplemental Life insurance policy may qualify for con-
version to an Aetna Individual Whole Life Policy or you can continue
(port) your current group term coverage on an individual basis. Please
see the following link on the Employee Benefits website.
http://www.maricopa.edu/employees/divisions/hr/benefits/coverage/life
Aetna life essentials
Financial
Financial planning
Accelerated death benefits
Financial counseling for beneficiaries
Life insurance calculator
Legal
Legal forms
Documents
Estate planning
Emotional
End-of-life counseling
Grief counseling
Bereavement counseling and Funeral planning
Healthy Lifestyles
The Minute Clinics, The Little Clinic & Take Care Clinics
The clinics are available for you and your covered dependents to use (PCP
office visit benefit applies)
Clinics offer convenient, no-appointment needed options for treatment
by a licensed physician’s assistant or nurse practitioner for non-
emergency medical conditions
See the Employee Benefits website for locations
MHN EAP (Employee Assistance Program)
Provided by MCCCD at no cost to you, the employee
Offers a wide range of confidential financial and legal support in addition
to clinical counseling
Free coaching via Web video
Discounts to legal services
Financial counseling
Identity theft resolution assistance
Daily living services
Visit: members.mhn.com (Company code: Maricopa)
MHN Mental Health Care
MNN also provided quality mental
health and substance use disorder
care*
Services available on an in-
network and out-of-network basis
Inpatient and outpatient assess-
ment and treatment
Different levels of individual and
group care
Crisis intervention
Treatment follow-up
Confidential appointments
*Members must be enrolled in a
MCCCD medical plan in order to be
eligible to receive behavioral health
benefits
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Everest Funeral Planning and Concierge Service
24/7 Advisor Planning Assistance (1-800-913-8318)
Online Planning Tools and access to Everest PriceFinder Reports
Www.everestfuneral.com/aetna
Enrollment identification code AETNA0100
Independent consumer advocate when you and your family need it the most.
Form more information:
http://www.maricopa.edu/employees/divisions/hr/benefits/coverage/
Wellness Incentive Dollars Know Your Numbers!
Everyone knows their phone number and pin number but do you know your cholesterol or glucose numbers? Please consider
attending the Health Risk Assessments. Employees attending the event will receive Wellness Incentive Dollars.
Health Risk Assessments (HRAs) Your individual results are kept private by HonorHealth and will not be shared with anyone in the district. All benefit eligible employees are eligible and encouraged to participate. Employees who participate in the HRAs will receive an annual rebate of $240 in wellness incentive dollars. These rebates will be paid out over 26 pay periods for 12 month pay employees. Less than 12 month pay employees will be prorated. *Screenings include: • Online questionnaire will give you an overview on your general health • Lipids (Total Cholesterol, LDL, HDL, Ratio, Triglycerides) and glucose screening • Blood Pressure and Pulse • Height, Weight (BMI), and Waist Circumference • Cotinine (Nicotine test) mouth swab** • Consult - a health coach will be available to go over your results and answer your questions
Tobacco Free Living Tobacco use is the leading preventable cause of death in the United States and costs organizations more than 193 billion dol-lars annually in lost productivity and health care expenditures. Employees who test negative for nicotine (Cotinine mouth swab) during the HRAs will receive wellness incentive dollars. Those who engage in tobacco free living (by testing negative with the cotinine test) will receive an annual rebate of $360 in wellness incentive dollars. These rebates will be paid out over 26 pay periods for 12 month pay employees. Less than 12 month pay employees will be prorated.
My Wellness 360
Have you enrolled in the new Wellness Maricopa portal, My Wellness 360 and completed your Personal Health Profile (PHP)?
My Wellness 360 is a secure HIPAA-compliant comprehensive wellness portal designed for employees and their spouses/
partners to maintain or improve their overall health and well-being. Participants are able to track health behaviors; complete
a PHP; review their latest biometric screening results and health summary report; browse an expansive health library; create a
personal wellness plan; track incentives and rewards, and register for events and challenges.
You will need to be enrolled into the My Wellness 360 in order to sign up for future annual HRAs. Enroll at:
www.maricopa.edu/wellness-360-portal with your MCCCD email and password to start exploring.
Employees must be
enrolled in a
MCCCD medical
plan to earn the
wellness incentive
dollars.
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This service is available to you at
no cost when you select a
MCCCD Medical Plan
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EPO Core Plan PO Buy-Up Plan
In-Network Out-of-Network In-Network Out-of-Network
Retail (30 day supply)
Generic drugs $13 N/A $10 N/A
Preferred Brand-name drugs $35 N/A $30 N/A
Non-preferred brand-name $85 N/A $70 N/A
drugs
Mail Order (90 day supply)
Generic drugs $26 N/A $20 N/A
Preferred Brand-name drugs $70 N/A $60 N/A
non-preferred brand-name drugs $170 N/A $140 N/A
Why Generics make sense—and dollars.
Because companies that develop new drugs have long-term patent protection for their prod-
ucts, other drug companies are prevented by law from manufacturing those drugs—even if
they can produce them less expensively.
When patents expire, other companies can make equivalent drugs, usually at a much lower
price. Generic equivalents go through rigorous FDA testing regularly to assure that they are
just as effective as the brand-name drugs.
Consider all of the compelling reasons to protect your pocketbook with the lower-price ge-
netic drugs:
Generics can cost up to 75 percent less than their brand-name equivalents.
FDA testing is exactly the same for generic and brand-name drugs.
Generics contain the same active ingredients as the original, brand-name drug, in the
same amounts and dosages.
Generic drugs sometimes look different from the original brand-name drug in color or
shape, but only because they may have different inactive ingredients that won’t change
how the drug works.
Nearly half of all brand-name drugs have genetic equivalents-but you may have to ask for
them.
Generics have the lowest copay under this plan, so you save on every prescription.
A prescription for a healthier budget. Your prescription drug benefit---available when you need prescriptions filled---is admin-istered by Humana Pharmacy Solutions.
Controlling your prescription copay. To get the most from your benefits plan, it pays to be a wise consumer. In many cases you can control how much your share of costs will be when you fill a prescription. How? Generic drugs cost less to manufacture and they’re just as effective as the name brands. You’ll save money when you request them because generics have a lower co-pay than preferred or non-preferred drugs.
Prescription drug copays:
Contact Humana___
Member Services: 1.877.823.2386 Humana Pharmacy Mail Order: 1.855.297.7120 Online:
www.human.com
The preferred drug listing
Also called a formulary, a
preferred drug listing is
created by pharmacy
experts and lists FDA-
approved, safe, effective
and economical drugs
How the preferred drug list work Drugs are added to the list
on a quarterly basis. Brand-name drugs can be
removed at the end of the calendar year.
You may obtain a formu-lary on
Humana.com If a generic becomes avail-
able, the brand-name drug will become a “non-preferred” drug, and may only be avail-able for a higher co-pay.
When a generic drug be-comes available, you’ll pay the lowest copay if you choose the ge-neric.
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Meritain Mobile Capabilities for Members
Meritain Health Mobile Capabilities for Members
Meritain Health offers user-friendly mobile access for members. With this enhanced mobile feature,
Meritain Health members will have convenient, around-the-clock access to healthcare benefits information from their smart
phones and tablets. Our mobile capabilities for members feature attractive, quick-to-navigate displays, which help members
easily.
Download and view ID Cards
Access deductibles, out-of-pocket amounts, claims and Explanations of Benefits (EOBs)
Search for providers
View FSA balances if applicable
Members can access mobile capabilities by visiting:
www.myMeritian.com
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No Surprises, Just Information
How healthcare reform affects your plan:
In March 2010, President Obama signed the Affordable Care Act, or ACA, into law. The
ACA, also known as health care reform, includes certain consumer protections that apply
to your health plan, for example, the requirement for the provision of preventive health
services without any cost sharing. Be sure to review the important information about the
ACA that is included throughout this kit.
Questions regarding how healthcare reform affects your plan can be directed to Meritain
Health at 1.800.762.2234. You may also contact the Employee Benefits Security
Administration, U.S. Department of Labor at 1.866.444.3272 or online at
www.dol.gov/ebsa/healthreform.
Important things to know about eligibility.
Health plans are put together carefully to provide the best benefits possible for
participants. Meritain Health knows how important it is for healthcare consumers like you
to really understand how your plan works. In this way, you can make the changes you want
in your health and in your life. The next section of this packet describes some of the most
important provisions of your benefits. It’s another way we’re working with you to help you
get the most from your benefits—so you can live a life that’s balanced and informed, with
no “surprises.”
Healthy balance for your family, too.
Your family members can reap the rewards of the plan, too. Healthcare benefits are
available for every eligible dependent. It’s a great way to help your family members find the
right balance between life’s “roller-coaster ride” and their best health. Be sure your family
knows about the opportunities open to them—share this packet and other materials you
receive from the plan!
Your eligible dependents.
This benefit plan is open to you and your eligible dependents.
Qualified dependents include:
Your spouse or domestic partner
Your children, step children and adopted children under age 26.
Excluded from the benefit coverage provided by MCCCD are brothers, sisters, parents,
grandparents, grandchildren, aunts uncles, ex-spouses, ex-partners, children of ex-spouses
and ex-partners. However, medical support orders for children will qualify for eligibility.
ACA note: Dependent coverage is now available for any child (regardless of marital status,
residency, student status, etc.) of an employee who is deemed to be the employee’s
biological, step, foster or adopted child (including a child placed for adoption) until such
child reaches age 26.
In this section:
Health benefits for your
family
Enrolling at a later date
Special enrollment situa-
tions
If your spouse already has
coverage
When you have benefits
from two group plans.
Please refer to the summary
plan description for order of
benefit determination
information
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When your dependents are not eligible for benefits under your plan. Tell your employer if: You become divorced or are legally separated from a spouse who was covered under this plan. A dependent child ceases to meet the terms of the plan. To enroll the dependent for COBRA—a special limited-time plan for continuing benefits at your own expense—you must notify your employer within 30 days of that person’s change in dependent status.
If say “no” to this plan now. You can refuse the benefits of this plan, but be sure you’ve looked at the pluses and minuses of that decision. Important: If you
don’t enroll in a MCCCD medical plan, you must submit a medical waiver form with proof of coverage through another group’s medical plan.
If you lose other group benefits that you or your dependents might have, and it’s not your fault (for example, the covered person
is laid off or let go from a job) you’ll be able to sign up for this plan. Likewise, if you have an event such as your own mar-riage, divorce or the birth or adoption of a child, you will have another brief period to sign up for this plan without waiting for your employer’s open enrollment period. These are considered “Qualifying Events.” You have 30 days to notify and submit all required documents to the MCCCD Employee Benefits Department after a “Qualifying Event.”
Medical Waiver requirement. Medical waivers must be re-approved each fiscal year. If you are covered by another employer’s group medical plan and are waiving the MCCCD medical coverage, please complete the medical waiver form and return it to the Benefits office. The MCCCD medical waiver is available at: http://www.maricopa.edu/employees/division/hr/benefits/newhire Failure to provide a completed required medical waiver form (including proof of coverage) will result in the loss of the waiver and you will be enrolled in the single coverage Core (EPO) Plan for FY2016-17. Acceptable group coverage: Military Coverage Spouse’s Coverage Medicare Coverage Retiree Coverage Indian Health Coverage A MCCCD spouse who is covered under a MCCCD medical plan with family coverage of another active MCCCD employee
Submission methods: Intercampus mail, U.S. mail or fax. Mail: Maricopa Community Colleges Benefits Department 2411 W. 14th Street Tempe, AZ 85281 Fax: 480.731.8484 Telephone: 480.731.8492
No Surprises Just Information
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Please Note:
You must be enrolled in a MCCCD
medical plan and participate in the
Wellness Health Risk Assessment and
Tobacco test in order to be eligible
for the wellness incentive dollars.
FY2017-18 Premium Rates Per Pay Period
Prepaid—SunLife/Assurnt Dental
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FY2017-18 Premium Rates Per Pay Period
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Important Notices
SUMMARY OF BENEFITS AND COVERAGE (SBC)
Enclosed in your Open Enrollment packet you will find a
document called a Summary of Benefits and Coverage,
commonly referred to as a “SBC”. This SBC provides a
brief overview of the medical plan benefits provided by
Maricopa Community Colleges. You will want to review
this and share it with your other family members who
enroll for coverage.
As required by law, across the US, insurance companies
and group health; plans like ours are providing plan
participants with a consumer-friendly SBC as a way to
help you understand and compare medical benefits.
What the SBC Contains
Each SBC contains concise medical plan information,
in plain language, about benefits and coverage, including,
what is covered, what you need to pay for various benefits,
what is not covered and where to go for more information
or to get answers to questions. Government regulations
are very specific about the information that can and cannot
be included in each SBC. Plan sponsors are not allowed to
customize very much of the SBC. There are detailed
instructions the Plan had to follow about how the SBCs look,
how many pages the SBC should be (maximum 4-pages),
the font size, the colors used when printing the SBC and
even which words were to be bold. An SBC includes:
A health plan comparison tool called “Coverage
Examples.” The coverage examples illustrate how the
medical plan covers care for two common health
scenarios: having a baby and diabetes care. The
examples show the projected total costs associated with
each of these two situations, how much of these costs
the Plan covers and how much you, the participant,
needs to pay. In these examples, it’s important to note
that the costs are national averages; and do not reflect
what the actual services might cost in your area. Plus,
the cost for your treatment might also be very different
depending on your doctor’s approach, whether your
doctor is an In-Network PPO Provider or a Non-PPO
Provider, your age and any other health issues you may
also have. These examples are there to help you compare
how different health plans might cover the same
condition - not for predicting your own actual costs.
A link to a “Glossary” of common terms used in
describing health benefits, including the words
“deductible,” “co-payment,” and “co-insurance.” The
glossary is standard and cannot be customized by a Plan.
Websites and toll-free phone numbers you can contact
if you have questions or need assistance with benefits.
PATIENT PROTECTION NOTICE
The medical plans offered by MCCCD do not require the
selection or designation of a primary care provider (PCP).
You have the ability to visit any network or non-network
health care provider; however, payment by the Plan may be
less for the use of a non-network provider. You also do not
need prior authorization from the Plan or from any other
person (including a primary care provider) in order to obtain
access to obstetrical or gynecological care from a health care
professional who specializes in obstetrics or gynecology. The
health care professional, however, may be required to
comply with certain procedures, including obtaining prior
authorization for certain services, following a pre-approved
treatment plan, or procedures for making referrals. For a list
of participating health care professionals who specialize in
obstetrics or gynecology, contact the PPO network at their
website: http://www.azblue.com/CHSNetwork.aspx
PRE-EXISTING CONDITION LIMITATIONS
Pre-existing condition limitations will no longer apply to
MCCCD medical plans as of 07/01/2014.
NO RETROACTIVE CANCELLATION OF COVERAGE
In accordance with the requirements of the Health Care
Reform Act, the MCCCD medical plan will not retroactively
cancel coverage except when contributions are not timely
paid, or in cases of fraud or intentional misrepresentation of
material fact.
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WOMEN’S HEALTH AND CANCER RIGHTS ACT
The Women's Health and Cancer Rights Act of 1998 requires
group health plans and health insurance issuers that cover
mastectomies to also cover re-constructive surgery or other
related services following a mastectomy
Medicare HICN and Dependent Social Security Number
Mandate
Social Security Numbers, or qualified alternate identification
numbers, are required for all covered dependents due to the
requirements of the implementation of Medicare Secondary
Payer Mandatory Reporting Provisions in Section 111 of the
Medicare, Medicaid and SCHIP Extension Act of 2007.
Medicare Health Insurance Claim Numbers (HICN),
if applicable, must be submitted to the District Employee
Benefits Department.
Non-Eligible Dependents and the Change in Status Rule
Only qualified dependents are eligible for coverage under your
benefit plans provided by MCCCD. Qualified dependents
include your spouse or domestic partner and your children,
step children and adopted children under age 26. Excluded
from the benefit coverage provided by MCCCD are brothers,
sisters, parents, grandparents, grandchildren, aunts uncles, ex-
spouses, ex-partners, children of ex-spouses and ex-partners.
However, medical support orders for children will qualify for
eligibility. It is a fraudulent practice to add ineligible
dependents to MCCCD provided benefit coverage and
disciplinary action will be taken, up to and including
termination, should this occur.
If you have a change in family status, you must notify and
submit all required documentation to the Benefits
Department (HR Administration) within 30 days of the
qualifying event. A qualified event include such examples as:
birth, adoption, marriage, domestic partnership, divorce,
death or a child reaching age 26.
Special Enrollment Rights
Effective April 1, 2009, special enrollment rights apply in
accordance with the Children’s Health Insurance Program
Reauthorization Act of 2009, which funds and expands the State
Children’s Health Insurance Program (SCHIP). The rights will
apply if 1) you or your dependents experience a loss of eligibility
for Medicaid or your SCHIP coverage; or 2) you or your
dependents become eligible for premium assistance under an
optional state Medicaid or SCHIP program that would pay the
employee’s portion of the health insurance premium. In order
to be entitled to the special enrollment right, the employee
must request coverage within 60 days of coverage termination
or the date the parent or child is determined to be eligible for
assistance.
CREDITABLE COVERAGE DISCLOSURE NOTICE
Yearly notice about your MCCCD prescription drug
program and Medicare will be mailed to your home
address in October. Please contact Meritain Health if you
need this notice prior to October.
HIPAA REGULATIONS
The Standards for Privacy of Individually Identifiable
Health Information (“Privacy Rule”) establishes a set of
national standards for the protection of certain health
information. The U.S. Department of Health and Human
Service issued the privacy Rule to implement the
requirement of Health Insurance Portability and
Accountability act of 1996 (HIPAA).
MCCCD maintains a HIPAA Notice of Privacy Practices
describing how health information about individuals
covered under our insurance plans may be used and
disclosed. Detailed information regarding HIPAA
regulations can be found on the Benefits web site.
Important Notices
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Important Numbers
For questions about… You may call… At this number
Medical/Vision benefits Meritain Health Customer Service 1.866.300.8449
Concierge Service – Benefits Assistance Compass / Health Pro Consultant- 1.800.513.1667 x654
Mycah Miller [email protected]
Flexible Spending Accounts Meritain Health FSA department 1.800.566.9305
Option 5
Prescription drug benefits Humana Pharmacy Solutions 1.877.823.2386
BCBS of Arizona Participating providers Meritain Customer Service 1.866.300.8449
Out of State Service providers First Health Network 1.800.226.5116
firstealth.coventryhealthcare.com
Behavioral Health / EAP MHN 1.800.603.2970
www.members.mhn.com Company Code: Maricopa
SunLife / Assurant Dental (DHMO) SunLife/Assurant 1.800.443.2995
www.assurantemployeebenefits.com
MetLife Dental (PDP PLUS) MetLife Dental 1.800.942.0854
MetLife Co-Pay Option 2 www.metlife.com/mybenefits Group #117777
Disability MetLife 1.800.769.4638
www.metlife.com/mybenefits
Retirement Arizona State Retirement System 1.602.240.2000
www.azasrs.gov/web/home.do
403B Information TSA Consulting www.tsag.com
Precertification Meritain Health Medical Management 1.800.242.1199
Enrollment or Benefit questions Maricopa Community College District 480.731.8492
Human Resources Representative [email protected]