when your internet things know how you feel
TRANSCRIPT
When Your
Internet ThingsKnow How You Feel
P am e l a P a v l i s c a k @ p am i n t h e l a b# em o t i o n i o t
purchase history
zeroclick recommendations
price confidence
infrastructure
#emotioniot @paminthelab
RationalFrictionlessInvisible
But we do haveemotionsabout technology
Vemodalen(n) The frustration of photographing something amazing when thousands of identical photos already exist
..
#emotioniot @paminthelab
#emotioniot @paminthelab
you are unable to connect to the internet
feelings 2.0
emotion-sensingCONTACT
NON-‐C
ONTACT
#emotioniot @paminthelab
natural language
vocal
intonation
facial expression
@paminthelab
physical signals
#emotioniot
#emotioniot @paminthelab
DetectRecognizeFilterInterpretAct
valenciahefeamarolo-‐fiwaldenkelvinclarendontoaster1977
larkludwigskylinehelenasutro
perpetuaslumber
reyesinkwell
Q: How do we solve this?A: Yeah, no
01Avoid trivializingemotion
they love me
they love m
e
they love me
they love me
@paminthelab
personal caring
sensory-richfun
halo effect
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trivializinginfantalizingpaternalistic
snarky
smart connected
creative
challenged
loved
grateful
altruistic
validated
nurtured
hopeful
encouraged
anxious
confident
proud
afraid
confused
overwhelmed
happy
respected
brave
safe
empowered
curious
inspiredengaged
stressed
informed
valued
compassionate
joyful
fulfilled
@paminthelab
#emotioniot @paminthelab
02Emotion is context, not destination
anxiety
habit
addiction
perceptual
neurophysical
behavioral
social
core affect
neurometrics
interactions
facial expression
personal significance
biometric markers
intonation
body language
relationship
verbal or pictorial self-report
brain imaging or electrical activity
behavioral analytics
facial analysis software
diaries, metaphor elicitation
biometric tools, eyetracking
voice analysis software
observational research
satisfaction, share of wallet, churn
@paminthelab#emotioniot
whitespace
03 Emotion is more we, than me
@paminthelab
personalization
connection
SELF AWARENESS EMPATHY
RESILIENCE CONNECTION
self socialregu
latio
nrecogn
ition
@paminthelab#emotioniot
pleasure
self
TRANSFORMATIVE COMPASSIONATE
PERCEPTIVE CONVIVIAL
others
purpose
PERSONAL WELL-‐BEING
AutonomyCompetenceMotivation
PerseveranceResponsibility
CourageLearningCreativityVariety
COLLECTIVE WELL-‐BEING
AltruismForgivenessHumilityBelongingGratitudeGenerosity
UnityLoyaltyTrust
Respect
@paminthelab#emotioniot
“Technologies are not mere exterior aids but also interior transformations of consciousness.
Walter Ong
That purchase will not make you happy
@paminthelab
DESIGN FOR WELL-BEINGDesign for human connectionCultivate self-knowledgeFoster creative participationStrengthen communityEngage the senses Leave room for emotions
@paminthelab#emotioniot
Pamela [email protected]