USER GUIDE

Length x Breadth x Height (in cm’s)5000

The “extra mile” is where we operate.

Globefl ight’s liability is limited to R50.00 per consignment. Check our T & C’s: www.Globefl ight.com

When you need something diff erent

Globefl ight have an excellent track record when it comes to large distributions, prize deliveries, consignee only deliveries, important invitations, from bonsai’s to cupcakes, we will help you deliver your outlandish ideas.

Our expertise lies in dedicated, specifi c constructs and deconstructs of banks, events, point of sale sites, or medical life-saving equipment and blood to hospitals and clinics across the country before dawn if required, or LIONS rugby King of the Couch tickets delivered to fans just before “the big game”.

Globefl ight will listen to you, plan according to you, communicate with you and deliver for you.

INTERNATIONAL IMPORTS AND EXPORTS

EXPORTS • All invoices that accompany freight must be a Tax Invoice (Proforma invoices are no longer accepted) • The original TAX Invoice must state the value for customs purposes for every non-document shipment • Shipments with a value of R48 000 or more must be pre-cleared by SARS before export • Full content descriptions must be given on invoice / face of waybill • Documents are sent on “ICD” service and only unbound documents, nothing else, can be sent on

this service. • Express Parcels, “ICP” should be less than 30kg a piece (for international carriage on express

mode of transport). Heavier pieces should move via airfreight. • Shipments over R190 in value will require TAX Invoice and Exporters Code • Certain African countries require pre-inspection of cargo before departure to avoid penalty clearance feesIMPORTS • For your imports, contact your Customer Services Agent and they will assist you. • A full contact detail at collection point is required to book the collection. • VAT and Duties are payable for clearance of non-document shipments with value.

Register as an Exporter / Importer

From the fi rst export or import, your company is required to register with SARS.

Application forms are found at: http://www.sars.gov.za/ClientSegments/Customs-Excise/Processing/Pre-assessment/Registration/Pages/default.aspx

Ensure your Export/Import Code is on your waybill.

STATIONERY

Globefl ight will provide you with most required stationery for your courier needs:

STD A5 Waybills (4 Part) A4 Flyer bags (uniquely numbered) A3 Flyers Bags (uniquely numbered)

Fragile Stickers Dawn Delivery Stickers Same Day Stickers

Waybill Stickers Multi-piece tracking stickers Various Industry Specifi c Stickers

SECURITY

We take security very seriously. Accordingly we choose the customers whom we approach for business with care. We do not move mass hi-end electronics, mass cell phone shipments and other goods that attract attention from criminal elements and placing your goods in danger.

Satellite Tracked Vehicles Numbered Flyer Bags Security Cameras Armed Guards

Security companies at branches Cargo Sniff er Dogs Part 108 Compliant

SURCHARGESMostly, Globefl ight will ask you to accept quotes for extra-ordinary trips, or delivery times, where extra, unique resources are employed to ensure compliance with your requirements. However with online and direct collections, this norm may be bypassed. Therefore we re-iterate here, that surcharges for the following deliveries may be charged:

Saturdays & Dawn Deliveries After Hours, Sundays, Public Holidays Ports & Harbours

Hi-Risk Areas Remote Areas Back Door Chain Stores

Farms & Game Farms Embassies & Consulates

VOLUMETRICGlobefl ight will charge for shipments, based on the greater of either the volume or the mass of each. Below is the formula to determine the volumetric mass of your shipments.

All Services Road freight

Length x Breadth x Height (in cm’s)4000

Globefl ight - The Perfect Courier Company for YOU

Globefl ight is a truly South African Company with almost 20 years of experience

Globefl ight are the PMR Award winners for the past decade. We have been nominated as No 1 Courier in South Africa and beyond. We are the courier in SA businesses like most!

Proactive communication with customers

Customer centric, customer focused, customer FIRST!

Honesty and reliability is what customers like and they keep coming back for more of the same.

ISO 9002 accredited: We say what we do and we do what we say and we have the proof to show you that our systems work!

Technology at Globefl ight will impress the socks off you! From the website to the tracking to feedback, notifi cations, proof of deliveries and invoicing our systems are robust, effi cient and easy to manage.

Globefl ight are brilliant at putting business solutions in place, bespoke for YOUR needs.

Thank you for choosing Globefl ight as Your Courier Partner. We look forward to making courier simple and reliable. We deliver documents, packages and multi-package shipments to over 200 countries across the globe. In keeping with our commitment to customer centric services, we off er much more than a standard collect and deliver system, at Globefl ight we will:

• Manage your courier expenses and give you real long term value for money• Assist with best packaging, best practice and best delivery• Manage delivery projects and mass distributions

Your Account Number

Name Direct Phone Number

Your Globefl ight Sales Consultant

Your Globefl igh After Sales Consultant

Your Globefl ight Customer Services Anchor

Your Globefl ight Debtors Controller

Your Globefl ight Operations Manager

Your Globefl ight Branch Manager

EASE OF GLOBEFLIGHT ONLINE SYSTEM

Get Globefl ight right on your desktop!

Username

Password

Go to: www.globefl ight.com Click on Customer Login, Put your user name and password in and voila! You have just entered a world of direct, instant and honest communications about your packages.

You will be able to:

Get a quote on all services Create a waybill View the History of your shipments Book a collection

Get your Proof of delivery Get your Invoices Build and manage your client address database

Your Sales Consultant will show you how easy this client centric system is.

AREAS IN SOUTH AFRICAGlobefl ight have split South Africa up into 4 zones, they are listed below in order of their escalating costs due to the growing distance or lack of volume to the area (small towns)

In-City: This is for shipments moving within the same city. Ie: Durban to Durban, Pretoria to Pretoria

Major: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria. (Larger cities with airports, Globefl ight have branches in all of these areas, Lowest delivery charges)

Regional: 40km plus, outside of the areas as listed above, will be charged as Regional Areas. (Smaller cities and towns, slightly longer transit times, slightly higher charges, many of these areas will be delivered through Globefl ight’s vehicles and our own regional delivery company, RWS)

Remote: There are a few towns in South Africa that are far away and seldom have couriers delivering there. These will attract an extra surcharge due to the distance and small volumes to these areas. Ask for a quote and a delivery time before you send.

DANGEROUS AND HAZARDOUS GOODSGlobefl ight do not want to move all kinds of Dangerous and Hazardous goods, this both internationally and locally. (The vast diff erences in industries we serve, would mean a massive variety in the dangerous cargo we would receive, which all needs special and diff erent handling. The express nature of our business does not allow for this cargo and the mix thereof.) If you are unsure of your commodity, call us and we can advise if this is safe for carriage.

We do not want to contaminate customer’s cargo with these commodities and cause a danger to ordinary packages.

INSURANCEGlobefl ight off er customers the option of using our insurance, this is through Eikos Insurance Company, who manage the vast majority of courier companies insurance. Globefl ight does not self- insure your goods, so it is important when sending items of value that you have your own insurance cover or that you request insurance per consignment. Ensure that your waybill is clearly marked to request insurance and to note the amount of cover required.

Eikos does not insure Second hand goods. Electronics and mechanical goods must be in original packaging.

NO DangerousGoods on aircraft

Are you carrying them in your luggageor on your person?

If you have any Dangerous Goods, declare them!Carrying these substances may be an offence

and may result in prosecution.

SERVICE AREAS COLLECTION TIMES DELIVERY TIMES WHEN TO USE

SAMEDAY EXPRESS

SDX

Major Centres As soon as possible after your call (±1 hour)

Placed on next available fl ight. Deliv-ery within 90 minutes of landing at destination

Use only when extremely urgent as costs are high

Regional Areas By special arrangement Delivery based on distance to travel Highest cost service. Accept a quotation fi rst

In-city delivery As soon as possible after your call (±1 hour)

Delivery within an hour of collection Use only when extremely urgent as costs are high

DAWN DELIVERY

DDX

Major Centres Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Delivery the following business day before 09h00

Use when urgent

Regional Areas Collection times will vary based on the route

Delivery the following business morning, times based on distance and arrangement with client

Highest cost service. Accept a quotation fi rst

In-city delivery Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Delivery the following business day before 09h00

Use when urgent

OVERNIGHT COURIER EXPRESS

ONX

Major CentresLocal Areas

Collections placed between 08h00 and 15h00 (Or later as per arrangement)

By 11h00 the following business day Cost eff ective for under 3kgBest for: Time sensitive / light weight items

Regional Areas Collection times will vary based on the route

Delivery between 1 – 3 business days, depending of fi nal destination

Cost eff ective for under 3kg Best for: Time sensitive / light weight items

In-city delivery Collections placed between 08h00 and 15h00 (Or later as per arrangement)

By 12h00 the following business day Best for: Time sensitive / light weight items

DOMESTIC BUDGET CARGO

DBC

Major Centres Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Delivery within 1 – 2 business days, depending on destination

Use for less urgent shipments. Cost eff ective for under 7 kg

Regional Areas Collection times will vary based on the route

Delivery within 1 – 4 business days, depending on destination

Cost eff ective for under 7 kg

ROAD FREIGHT

RFX

Major Centres Collections placed between 08h00 and 13h00 (Or later as per arrangement)

Delivery within 1 – 3 business days, depending on destination

Non-time sensitive

Regional Areas Collection times will vary based on the route

Delivery within 1 – 5 business days, depending on destination

Non-time sensitive

In-city delivery Collections placed between 08h00 and 13h00 (Or later as per arrangement)

Delivery within 1 – 2 business days, depending on Express Cargo Volumes

Non-time sensitive

WEEKEND, PUBLIC HOLIDAY,

AFTERHOURS

Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Deliveries outside of STD business hours as requested and pre-arranged

Time Sensitive Shipments with deadlines

INTERNATIONAL COURIER EXPORTS

DocumentsICD

Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Delivery within 1 – 5 days based on destination

Documents only, under 2.5kg’s, express shipments

ParcelsICP

Collections placed between 08h00 and 15h00 (Or later as per arrangement)

Delivery within 1 – 5 days based on destination

Non-Documents only is cost eff ective under 30 kgs, express shipments

INTERNATIONAL COURIER IMPORTS

DocumentsIMD

Collection times vary based on time zones

Delivery within 1 – 5 days based on origin

Documents only, under 2.5kg’s, express shipments

ParcelsIMP

Collection times vary based on time zones

Delivery within 1 – 5 days based on origin and customs clearance

Documents only is cost eff ective under 30 kgs per piece, express shipments

INTERNATIONAL AIRFREIGHT

Imports Collection times vary based on time zones

Delivery within 3 – 10 days based on origin and customs clearance

For over 30 kgs, non-urgent shipments

AIFExports Collections placed between

08h00 and 15h00 (Or later as per arrangement)

Delivery within 3 – 10 days based on origin and customs clearance

Export over 30 kilograms, non-urgent shipments