when communication really matters… count on us. nasdaq: ptek

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WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

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Page 1: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

WHEN COMMUNICATIONREALLY MATTERS…

COUNT ON US.

NASDAQ: PTEK

Page 2: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Premiere Conferencing is a leading provider of automated, operator-assisted and Web conferencing

solutions for the Global 1000 and enterprise marketplace.

Premiere Conferencing

Page 3: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

VisionTo be the highest quality global provider of innovative group communications

solutions.

MissionWe are dedicated to being an integral and indispensable partner to our clients by consistently exceeding expectations.

Premiere Conferencing

Page 4: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Premiere Conferencing

Business Unit of Atlanta-based Ptek Holdings, Inc. (NASDAQ: PTEK)

1984 – 18 years in conferencingFounded

875Employees

Growth 20% Annual Revenue Growth for 2002

Locations Global sales, service and operations

Customers More than 7,500 corporate customers

Headquarters Atlanta

Page 5: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Ptek Holdings

• A leading provider of enhanced business communications services to the global enterprise market.

• A public company: Traded on NASDAQ: PTEK, since 1996

Audio & Web Conferencing Services

Multimedia Messaging Services

Page 6: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

“Ptek generates the vast majority of its revenue in sectors where the company is among the leaders in quality. It also has a very solid record of improving profitability and increasing revenue in excess of market growth in these sectors. It has an excellent customer base.”

– SunTrust Robinson Humphrey, June 2002

Consolidated Revenue(from continuing operations, $ in millions)

$303

$330$341

$360

$250

$300

$350

$400

2000 2001 2002 2003E

Source: Company Estimates

Ptek: Steady, Solid Revenue Growth

Page 7: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Excellent Fundamentals

Ptek Holdings, Inc. (NASDAQ: PTEK)

•Substantial, growing cash flow

•$400 million enterprise value

•Solid Balance Sheet (March 31, 2003)

•$58.5 million in cash and marketable securities

•$69.2 million in net working capital

•Current Ratio of 1.8:1

Page 8: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Ptek Financial Analyst Coverage*

Morgan Keegan Buy

CIBC World Markets Strong Buy

SunTrust Robinson Humphrey Buy

Avondale Partners Strong Buy

Roth Capital Partners Buy

*As of May, 2003

Page 9: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Consistent Growth at Premiere Conferencing

$22.3$29.8

$42.4

$53.8

$71.6

$115.0

$138.5

$0

$20

$40

$60

$80

$100

$120

$140

1996 1997 1998 1999 2000 2001 2002

Compound Annual Growth Rate = 36%

Revenue in Millions

Page 10: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Premiere Conferencing in the News

• Premiere Conferencing experiences significant global growth – revenue increases in Europe and Asia by 105% in 2002.

• Asia Pac sets record of 4.6 million minutes for ReadyConference in Oct 2002.

• Overall conferencing minutes increase by 40% in 2002 vs. 2001.

• Premiere launches economical operator-assisted service, Auditorium, with Web collaboration, VisionCast.

Page 11: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Premiere Conferencing in the News

• “Premiere appears to be firing on all cylinders with progress being made in new service introductions and with significant efforts being made to expand outside North America. The company appears to be very in tune with its customers and their future needs and is investing the resources to be a long-term leader in this market.”

• -Wainhouse Research, December 2002

• “Premiere Conferencing has been considered the highest quality operator-assisted conference provider in the industry. Premiere was one of the first companies to focus on automated conferencing…and has one of the lowest priced automated conference prices in the industry due to its competitive advantage in the large business market.”

• - CIBC World Markets, August 2002

• “Premiere has designed and built its own hardware and software platform for unattended conferences – which gives them the ability to control and optimize the bridges for client needs.”

• -Wainhouse Research, December 2002

Page 12: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Notable Customer Base

Serves nearly 50% of the Fortune 500

Page 13: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

• More than 72,000

moderators/users

• Handled three million

calls in 2002

• Processed more than

one billion minutes

Accelerating Customer Growth

2,7983,257

4,084

5,625

7500

2,000

3,000

4,000

5,000

6,000

7,000

8,000

1998 1999 2000 2001 2002E

+

Premiere Conferencing Total Corporate Customers

Page 14: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

History of Strong Customer Relationships

UBS/PaineWebber 17 years

IBM 13 years

Merrill Lynch 14 years

HCA 7 years

Goldman Sachs 6 years

Symantec 6 years

Top 15 accounts — relationships average more than 9 years

Page 15: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

New Zealand

Global Presence

CanadaKansas City

ColoradoSprings

JapanHong Kong

Singapore

Australia

Atlanta

• Offices in 11 countries• Plans to expand in 2003 to Switzerland and Italy.• Ability to handle 48,000 concurrent conference users.• Redundant U.S. operations centers in Kansas City and Colorado Springs.• Global Sales team with more than 230 professionals.

United KingdomGermany

FranceIreland

= Current Operations

Page 16: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

The Leader in Global Conferencing

• Global bridging and transport facilities

• Consistent bridging technologies and platforms

• Dependable services around the globe.

• Global account and support teams

• Local number access options across the globe

• Multiple, aggregated billing and reporting options

• Single invoice with Audio AND Web Collaboration

• Local language support worldwide

• Translation services available

Page 17: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Superior Client Service

• Global support organization of 450 service professionals

• Customer-centric culture

• Dedicated event and account managers

• Quarterly client satisfaction surveys reveal consistent service excellence

• Dedicated Quality Assurance team drives 99.7% error-free performance

• Client Services management team have more than 135+ years conferencing experience

• Average Client Services associate length of service: 3.6 years

Page 18: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Unsurpassed Customer Satisfaction

• Received “Excellence in Customer Service” and “Commitment to Excellence” Awards, based on Malcolm Baldrige principles – 1999 and 2002.

• Noted for our exceptional service quality in Success, Fortune, Investor's Business Daily, and WebWeek, Inc., and others.

Page 19: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Continued Growth and Customer Success

0

200,000

400,000

600,000

800,000

1,000,000

Q1 Q2 Q3 Q4

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

2001 2002 2003 2001% 2002%

• Hosted more than 1 million calls in Q1 2003• Overall number of Calls increased 58% in 2002 vs. 2001• Total calls increased every quarter, while maintaining a 99.7% error free rating.

Page 20: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Expert Conferencing FacilitatorsIntensive Associate Training

Reservations

• 16 month progressive training

• 10 specialized courses

• Customer service classes for all associates

• Event Managers must have six months experience with Premiere Conferencing

• Class time, mentoring, assessments, and testing

Operations

• 16 month progressive training

• 25 specialized courses

• Customer service classes for all associates

• High level voice classes for announcers and lead operators

• Class time, mentoring, assessments, and testing

Page 21: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Unmatched Reliability

• Active bridges on standby for immediate increased capacity

• Redundant processors and controls in the switches

• Battery & diesel generator power backups

• Operational center redundancy

• Rapid development of product enhancements.

• Independent network connections

Carriers include MCI Worldcom, AT&T, ICG, Qwest, Xspedius and IBASIS.

Page 22: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Security is Paramount

Operational

• Employees -- detailed employee screening (by Former FBI Director Corp)

• Physical locations -- advanced building security for operations

• Multiple operations centers (former NORAD headquarters in Colorado)

• Infrastructure security – carrier, network and bridging

Page 23: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Comprehensive Service SecurityReadyConference Automated Conferencing• Entry / Exit Tones• Conference lock • Client ID validation• Music on hold until moderator joins• Voice capture feature to announce participants name• New dial-in # and passcodes when required

for scheduled ReadyConference

PremiereCall Operator-Assisted Conferencing• Confirmation codes required to enter conference• Participant list provided to screen for approved participants• CommLine behind the scenes to approve or turn away participants• Sub conferencing to pull key participants to discuss confidential issues

Web Collaboration• Firewall friendly not affecting a company’s overall security model• SSL encryption to protect meetings• Meeting password to restrict access• Attendee list verification to track conference participants

Page 24: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

SERVICE SOLUTION IDEAL FOR

Automated Conferencing

ReadyConference®

Any user-directed, on-demand (impromptu) or scheduled meeting

Operator-Assisted Conferencing

PremiereCall AuditoriumSM

Large conferences with instant access and full time operatorassistance.

PremiereCallEvent

High profile events with a dedicated support team.

WebConferencing

VisionCast® Large-scale audio conferences that enable online presentations

VisionCast ® MeetingWeb tools for smaller interactive meetings, powered by Placeware

ReadyCastSM

Audio conferencing with Web tools for small interactive groups, powered by Webex

SoundCast® Simulcasting a conference on the Web

ProductsPremiere Conferencing offers a complete

suite of versatile conferencing services

including automated, operator-assisted, and Web collaboration solutions.

Page 25: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

ReadyConference®

Features• On-demand 24/7• Up to 75 participants• International toll access• Permanent dial-in number

and passcode

Benefits• Convenient• Personalized• Cost effective• Easy to use• Flexible

Applications• Project updates• Sales team meetings• Executive updates• Crisis management calls• Instant meetings

When convenience really matters.

Automated conferencing service that gives you a dedicated dial-in number to conference anytime.

Automated Conferencing

Page 26: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

ReadyClick & ConferenceSM

The easy-to-use, Web-enabled application that allows you to initiate and direct conference calls right from your desktop!

Features

• Instantly initiate automated conferences

• Identify and monitor every participant on the call

• Mute lines, adjust volume, identify noisy lines

• Disconnect and dial-out to participants

• Conduct participant surveys, print results

• Drag-and-drop any number of participants into a sub conference to conduct private conversations

• Initiate a ReadyCast Web conference

• Instantly e-mail documents and notes for conference collaboration

• Can “Print screen” – after entering names for participant list

When managing your call really matters.

Page 27: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

PremiereCall AuditoriumSM Operator-assisted Conferencing

Features• Instant passcode access• Dedicated operator• Pre-registration via Web• Electronic Q&A/surveys• Accommodates up to 1,000 participants • Private pre- and post-conferences• Listen-only participation

Benefits• Cost efficient• On time call start• Ability to restrict access• Organized, controlled Q&A• Advance notice of who and how many will

attend• Verification of who attended

Applications• Seminars and briefings• Corporate training• News conferences• New product introductions and rollouts• Employee communications• Distance Education

Combines the speed of automated access with fulltime operator assistance.

When support really matters.

Page 28: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

PremiereCall EventOperator-assisted Conferencing

Features• Operator-assisted high-profile events• Up to 3,000 participants• Dedicated conference support specialists &

announcer• Electronic Q&A

Benefits• Professional event management support• Participant information available via surveys

and post-event reports• Extends reach and impact of critical

communications

Applications• Press conferences• Focus groups• Investor relations events• Medical & professional education seminars• Town Hall employee meetings• Product rollouts

Provides a suite of event management and operator-assisted services for large scale and high-profile events.

When support really counts.

Page 29: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Enhanced ServicesOperator-assisted Conferencing

Creative Services & FulfillmentCopywriting and creative services for designing invitations and collateral. Includes

printing, mailhouse services and fulfillment.

Reminders/RSVPs Boost attendance with reminder calls, e-mails and faxes. Track participants who will

attend your conference to better plan your agenda.

Broadcast MessagingBlast e-mail, fax, voice messaging and reminder services.

ConsultingOur team of consultants help sharpen your presentation skills and make your program

more effective.

SoundByte®

Conference calls can be recorded and made available for replay to those participants who were unable to attend the conference.

Recording & Transcription Operator-assisted conference calls can be recorded and transcribed.

Page 30: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

VisionCast® MeetingWeb Conferencing

Features• Presentation and spreadsheet sharing• Application viewing and sharing• Snapshots for screen captures• Capacity up to 75 participants• White boarding• Web tours• Chat and messaging

Benefits• On demand availability• Global collaboration• One interface for all audio conferencing services• Dedicated support team for both audio and Web• Single invoice for both audio and Web• Cost effective

Applications• Team meetings• Sales demos• Small work sessions• Sales training• Project updates

When collaboration really matters.

Ideal with ReadyConference for smaller, interactive audio conferences requiring collaboration.

Page 31: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

VisionCast® Auditorium and EventWeb Conferencing

Features• PowerPoint presentations• White boarding• Web tours• Application sharing• Co-presenter capabilities• Record and playback• Customer training

Benefits• Interactive presentations• Shortened sales cycle• Real-time results• Reduced travel and increased productivity• VisionCast -- one interface for all level of audio

conferencing• Dedicated support team for both audio and Web• Single invoice for both audio and Web

Applications• Marketing seminars• Web casts• Training programs• Sales demos• Promotional seminars• Employee communications

When collaboration really matters.

Ideal with Premiere Call Auditorium or Event audio conferences allowing you to add visuals and collaborate.

Page 32: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Ideal for providing equal access to your message around the globe by streaming your audio conference call over the Internet.

SoundCast®

Web Conferencing

Features• Live audio streaming• Log in and hear the replay• Participant list tracked• Customizable Web page

Benefits• Increase participation• Extend the life and reach of message• Cost-effective• SEC compliance

Applications• Financial and investor communications• Product releases• Employee communications• Global communications

Page 33: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Ideal for small interactive audio conferences requiring Web collaboration.

ReadyCastSM

Web Conferencing

Features• Document sharing• Powerpoint and spreadsheet

sharing• Application sharing• Web tours• Desktop sharing• White boarding• Chat and messaging

Benefits• On-demand availability• Global collaboration • Cost-effective• Secure• Reduced travel and

increased productivity

Applications• Team meetings• Sales demos• Project updates• Small work sessions• Help Desk support

Page 34: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

How to get started… How to get started…• Create implementation timeline

• Design internal

communications plan

• Establish billing requirements

• Determine conferencing

user base

Page 35: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Customer rollout plan

• Distribute personalized

Welcome package to new

users

• Conduct training with key

users

• Develop communications

and user education

materials

Page 36: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Why Premiere Conferencing?

• Pure focus on conferencing.

• Full suite of global

conferencing services.

• Innovative technology.

• Security that is unmatched in

the industry.

• Financial stability.

• Award winning quality and

commitment to customer

service.

• Dedicated local and global

24/7 support.

Page 37: WHEN COMMUNICATION REALLY MATTERS… COUNT ON US. NASDAQ: PTEK

Thank you!

To obtain more information contact your authorized agent:Business Solutions & Services, LLC

www.BusinessSolutions.com703-758-9501