Problem Suggested Solution Further checks, if there is still a problem

PLACING YOUR DIGITALINK SOLVING PROBLEMSAfter you have made the connections to Suddenlink TV service, your DigitaLink, and your TV, place your DigitaLink in a suitable location, observing the ventilation requirements in this guide.

Make sure there is nothing blocking the path from your remote control to the DigitaLink’s front panel. You can “pair” the remote control and DigitaLink. This enables the remote control to operate the DigitaLink if it is hidden from view. For more information, consult the instructions supplied with your remote control.

If the installed system does not seem to be working properly, first make sure that all the cables are securely connected, then carry out the following checks, in the order shown.

There is nothing illuminated on your DigitaLink’s front panel.

The remote control does not operate your DigitaLink.

There is no picture on your TV screen.

There are black bars on the sides of your TV screen.

There is no sound.

Power may not be reaching your DigitaLink. Make sure that the external power supply unit is properly plugged in. If there is a switch by the wall AC power outlet, switch it to ON.

Check that nothing is blocking the path from your remote control to the front panel.

Your TV and other equipment may not be turned on. Check that they are plugged into AC power outlets and turned on. If your TV and DigitaLink are connected using a coaxial RF cable, make sure your TV and DigitaLink are both set to the same channel (3 or 4).

Check the screen settings on your TV (refer to the TV user guide to make sure it is in 16x9 mode).

Check that any audio cables between your TV and any attached audio equipment are securely and correctly connected.

Check that the wall AC power outlet is working (for example by plugging in a lamp).

Check that your remote control is currently set to operate your DigitaLink (consult the instructions supplied with your remote control). If your remote control will still not operate your DigitaLink, replace the batteries in your remote control.

Check that you have selected the appropriate video input on your TV. If the video path between your DigitaLink and your TV loops through other equipment (such as a VCR) you may need to turn on this equipment. If your TV and DigitaLink are connected using a coaxial RF cable, try switching your TV and DigitaLink to the other channel (3 or 4).

If you do not subscribe to an HD service, you will not be able to view HD channels and may see the black bars on the sides of your TV screen, indicating that the picture is in standard-definition. Check that the program is transmitted in HD.

Check that you have not muted the sound on your TV and/or any attached audio equipment. Adjust the volume control on your TV. If you can hear only mono sound, first check that the program is likely to have stereo sound (an old movie, for example, may not be in stereo).

If you are still having problems please visit suddenlink.com/betterhelp or call: 844-790-7477

You can place your DigitaLink below or beside your TV.

Once the remote control and DigitaLink are “paired”, you can use the adhesive fasteners (supplied) to attach your DigitaLink to the side or back of your TV.

DC60Xu HD

Powe r

CABLE INRF IN

CABLE SERVICE

Now it’s easier than ever to access and control what’s on your TV. Simply change the channel to get started.

TV Listings by TimeFeatures a 90-minute grid and color-coding by program type.

Program InformationGet details like title, cast, synopsis, ratings, start and end time.

On Now, On Next BannersQuickly find out “what’s on now” and “what’s on next”.

Parental ControlsBlock programs bymovie/TV ratings or channel, and hide adult titles.

POWER LEDLights when your DigitaLink is fully on

TO TVRF output tothe TV

CABLE INFromSuddenlink

HDMIVideo and audio output for digital HDTV

CHANNEL 3/4Switch for tuning yourDigitaLink (if required)

POWER INPUTDo this step last

(For HDTV use HDMI cable). (For Standard Definition TV use coaxial cable).Front Panel

Rear Panel

ABOUT YOUR DIGITALINK

DC60Xu HD

Power

12 3

4 5 6

78 9

0

GUIDE

INFO

MENU

EXIT

PAGE

MUTE

TV CABLEPOWER

LAST

LANG

DigitaLink(exact model may differ)

Remote Control(exact model may differ) External 5V

Power Supply Unit

AA Batteries(for your remote control)

HDMI® Cable(For HDTVconnection)

AdhesiveFasteners

Coaxial RF Cable

WHAT’S IN THE BOX?

DigitaLink

From Wall Outlet From Wall Outlet Set this switch to Channel 3

HDTV

INSTALL YOUR HD DIGITALINK

STANDARD-DEFINITION CONNECTIONHIGH-DEFINITION CONNECTION

1. Connect the supplied coaxial RF cable from the wall outlet to the connector marked CABLE IN on your DigitaLink, as shown below.2. Connect the supplied HDMI cable between the HDMI connector on your DigitaLink and the HDMI connector on your HDTV.3. Connect the external power supply unit (supplied) to the connector marked POWER on your DigitaLink.4. After you have made the connections between your DigitaLink and your HDTV, connect the external power supply unit to the wall outlet.5. When your DigitaLink is connected please visit Suddenlink.com/better or call 877-305-7323 to activate.

1. Connect the supplied coaxial RF cable from the wall outlet to the connector marked CABLE IN on your DigitaLink, as shown below.2. Connect another coaxial RF cable between the TO TV connector on your DigitaLink and the ANTENNA IN/RF IN connector on your SDTV.3. Connect the external power supply unit (supplied) to the connector marked POWER on your DigitaLink.4. After you have made the connections between your DigitaLink and your SDTV, connect the external power supply unit to the wall outlet.5. Make sure your TV is tuned to channel 3 and set the switch on the back of your DigitaLink to channel 3.6. When your DigitaLink is connected please visit Suddenlink.com/better or call 877-305-7323 to activate.

Supplied HDMI cable

RF cable

Supplied RF cable Supplied RF cable

To the wallAC outlet To the wall

AC outlet

CABLE INRF IN

Note: If you do not have a picture, verify the DTA (switch on the back) and the TV are set to the same channel.

DigitaLink

SDTV

YOUR NEW PROGRAM GUIDE

WHAT’S NEW?