what_is_bcm brochure

8/7/2019 What_is_BCM Brochure

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JBM CON SULTIN G GROUP

What is Business Continuity Management?

Business Continuity "Providing for the continuous operationof business-critical functions under

predefined circumstances."JBM Consulting Group s BusinessContinuity Glossary states thatbusiness continuity is focused onproviding for the continuous operation of business-critical functions under predefined circumstances. What doesthis mean?

"Continuous operation of criticalbusiness functions " implies that someparts of your business are more important than others. Most business functions arevaluable or you wouldn't do them, right? Would the company go out of business if your accounts receivable department couldn't process incoming payments? Eventually, butnot necessarily right away. How long could you operate without A/R processing beforethe impact to the operation was intolerable? Not sure? Do you think there are peoplewithin your Finance Department who intuitively know the answer to that question?Perhaps.

Moreover, who defines what's intolerable and how do you arrive at a useful answer to that question for each business-critical function?

Let's now look at the rest of the definition: under predefined circumstances . Is it

possible to ensure a continuous operation if a killer asteroid hits the earth!? This is ahighly unlikely event to be sure. But it makes the point. It isn't practical for organizationsto plan for maintaining continuous operations under all circumstances. So, where do youdraw the line? Are you being sufficiently prudent if you limit your disaster planning to acity-block fire? ...A city-wide earthquake? ...A regional weather event or network outage?What are the likely incidents statistically speaking that could adversely affect your business?

Okay, so you've decided to plan for the complete destruction of your headquartersfacility . Now what? Is that a practical scenario to plan for? Might the cost to providealternative means of operation be so prohibitive that you might be driven out of businesssimply in the effort to provide that level of protection? What about those incidentscenarios that are considered less severe than your worst-case scenario? Do you needplans for those scenarios? How many scenarios is enough?

In the end, it comes down to how much business protection do you want or need?

Welcome to the discipline known as business continuity management, or BCM . The JBM Consulting Groups Glossary states, business continuity management is:
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"A proactive process that identifies and prioritizes the business-criticalfunctions and the likely threats to those functions. From this information, plans andprocedures are developed through a regular program of personnel training, planexercising and/or testing, and maintenance. These management disciplines,processes and techniques provide business continuity of the critical businessfunctions under the circumstances and within limits set by senior management.These circumstances and limits include:

Defining the best scenario used for business continuity planning; and

Approving funding and staffing of the company's BCM Program."

BCM is a process . It can be represented graphically as a process flowchart. TheFlowchart included on the BCM Methodology page shows how this process is in factcomprised of two primary elements: the BCM Initiation Project and the BCM Program.

The BCM Initiation Project involves all the steps necessary to develop,document, and test a business continuity plan (BCP) for the first time. Thisthree-phase, 7-step one-time project ensures that every critical function has

an initial BC plan (BCP) in place. BCM Program : Once the initial BCP has been developed, the BCM

Program is initiated. It involves all of the activities that sustain and over time, enhance the state-of-preparedness of the business functions coveredby the BCP. In essence, the BCM Program institutionalizes businesscontinuity practices into a sustainable process .
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Business Continuity Vulnerability Assessment

Often, the first question when undertaking abusiness continuity project is " where do I begin ?" First, begin by answering: What level of preparedness already has been achieved?What is the level of senior managementcommitment to this project or initiative? Howdoes our Business Continuity Maturity compare with other companies in our industry?Do we have the internal resources to executethis or would we be better served throughoutsourcing business continuity plandevelopment and support? The JBMConsulting Group Vulnerability Assessment seeks to answer these and other importantinitialization questions.

No two vulnerability assessments are ever the same. JBM Consulting Groupemphasizes the importance of tailoring itsmethodologies and resources to eachclient's specific requirements.

Working with you , the JBM Consulting Group Engagement Manager will define aninitial work effort that includes, but is not limited to, the following elements:

Define Project Scope

Exposure Categories in-scope and out-of-scope;

Strategy Alternatives to be considered; Business functions and physical sites to be included; and The Business Continuity Management (BCM) Deliverables desired.

Assemble Project Organization

Establish BCM Program Office ; Identify sponsor and assemble executive steering committee; Assemble working team comprised of department managers, key knowledge holders, and business continuity

coordinators; and Determine workload distribution between client and consulting resources to best meet project time and cost

objectives.

Define unique client-specific characteristics of BCM Implementation Model

BCM Business strategy; Infrastructure strategy; Rollout strategy; Test & maintenance strategy; and Support strategy.

Prepare project plan based on BCM Implementation Plan

Step 1 Model Development; Step 2 Pilot Implementation(s); Step 3 Rollout; and Step 4 Steady -State Maintenance.
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Business Continuity Outsourcing

JBM Consulting Group s consultants havethe skill, background, and experience to workwith you to design, implement, exercise/test,and maintain your BCM Program without thechallenges and expense of fulltime internalstaff. Our Business Continuity Institute (BCI ) and Disaster Recovery Institute (DRI) certifiedbusiness continuity planners are available ona short-term basis to meet your immediateneeds or under long-term contract toparticipate in projects such as annualbusiness continuity plan updates, ad hoc riskanalyses, and/or planning for new technology.

To get started , we recommend performing anaccelerated Vulnerability Assessment fromwhich your business continuity planningstrategy can be designed and executive

commitment obtained. Our Fast-track engagement team approach ensures timely andcost effective results. Our large intellectual property library contains the knowledge toolsnecessary to provide our clients cost-effective, standardized, and sustainable results.

Business Continuity Fast-track Engagement Team

Through many years of practical experience and in recognition of the importance of senior management commitment , JBM Consulting Group has developed a highlyefficient project organization model that can be applied to most small, medium, and largeproject or process initiatives we undertake. This model is sensitive to workloaddistribution between internal and consulting resources. JBM Consulting Group iscommitted to minimizing client's consulting costs and maximizing the knowledge transfer that occurs during our involvement. As such, JBM Consulting Group wants to involveclient resources wherever prudent and practical. Our Project Engagement Manager and

BCMS SME will work with you to identify the project resources and define a projectorganization that best achieves these results.
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Business Continuity ManagementProject Management Office

(BCMPMO)

Roles :

Make Decisions Review Recommendations Approve Funding

Key Knowledge Holders Validate Analyses Filter Suggestions Prepare Recommnedations Brainstorm Provide Business Interface Integrate Cross-Functions Issue Resolution

Facilitates Processes Collects Data Conducts Analyses Reports Findings Manages Engagement

Executive BCMSteering Committee

Reports Program StatusIssue / Risk EscalationChange ManagementInternal Consultancy

JBM CON SU LTIN G GROUP

BCM

Working Team

Figure 1 Fast-track Engagement Team


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Business Continuity E-Continuity Services

Providing a high availabilityenvironment is a cornerstone of your e-commerce platform. Of course, you designed redundancyinto your technical systems fromthe start. But, have you had anytrouble convincing senior management to invest in thepeople, processes, and toolsneeded for business continuity andrecovery? How severe would theimpact be (revenue loss, damageto company image, or drop instock price) of an eight hour

outage?

This is a very critical time in thedeveloping e-commerce marketplace and many companies that participate only get oneopportunity to provide a positive customer experience. This requires reliability and highavailability before you can even begin to sell.

JBM Consulting Group can show you how a rigorous business continuity,contingency planning, and crisis management discipline can protect your critical investment in e-commerce.

Our Disaster Recovery Institute (DRI) and Business Continuity Institute (BCI) certified consultants can help in allaspects including:

Project Initiation and Management Risk Evaluation and Control Business Impact Analysis Developing Business Continuity

Strategies Emergency Response and

Operations Developing and Implementing

Business Continuity Plans Awareness and Training Programs Maintaining and Exercising Business Continuity Plans
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Business Continuity Deliverables

No two business continuity projects will be the same . JBM Consulting Groupemphasizes the importance of tailoring its methodologies and allocating its resourcesto each unique client situation. Our Fast-track engagement organization ensures thatprojects are completed timely and cost-effectively.

Before a project is undertaken , the client and JBM Consulting Group's EngagementManager and BCMS SME reach agreement on the critical project objectives, scope,approach, deliverables, schedule, and pricing. These characteristics are documented inour standard Statement of Work. Please note that JBM Consulting Group leveragesdeliverables generated during previous engagements wherever possible to minimizeclient's consulting expense.

Project deliverables are the tangible and measurable results of the work effort. The client is

always afforded the opportunity to review and edit any deliverable before it is finalized.

Sample BCM Deliverables Business Continuity project deliverables include the following:

Assessments

Identify critical processes, systems and resources Classify disruptions in terms of business impacts and estimated duration of

outage Prioritize business functions and processes by impact category Prioritize computer applications required to support critical functions Establish Maximum Tolerable Outage and Recovery Time Objectives for critical

business functions Document internal and external operational and site risks Document state of preparedness and mitigation opportunities Evaluate and document vulnerability to physical and/or data security Evaluate current contingency plans and document short-falls and opportunities

for enhancement

Recommendations

Design and recommend BCM Implementation Model for enterprise-widebusiness continuity program launch

Evaluate and document technology backup considerations including alternativesites, data storage and telecommunications requirements

Recommend BCM policy guidelines for enterprise Design and recommend crisis management infrastructure Design and recommend organizational considerations Identify and recommend process improvement opportunities Identify and recommend new tools that can be employed Evaluate existing business continuity plans and recommend enhancements
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Operations Outsourcing

Conduct BCM awareness and executive training. Facilitate departmental / enterprise-wide business continuity program

development.

Write departmental / enterprise-wide business contingency plans. Coordinate departmental / enterprise-wide exercises, drills, and tests. Coordinate departmental / enterprise-wide plan update and review.

Business Continuity BCM Methodology

Methodology Steps

The JBM Consulting Group s Business Continuity Implementation Methodology isa 3-phase, 7-step model that divides the tasks of launching a Business ContinuityManagement Program into three primary components:

BCM Launch Strategy A 3-Phase , 7-Step Approach to Develop Your BC Plan

Phases I, II, & III, Steps 1 - 6: BCM Project

1-time project Initial BCM at all sites

Enhance Crisis Management Develop BC plans by Dept. Conduct initial BC plan test

Phase III, Step 7: BCM Program

Ongoing Departmental Process

Annually repeat steps 1 - 6 Link to Change Control

Evolve BCM competency Improve state-of-preparedness

The chart depicts this 3-phase, 7-stepapproach and summarizes the keyrequirements to reach each. A more thoroughdescription of each Phase and Step can befound by clicking on each Phase and Step inthe chart.
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PHASE-I, STEP 1: DEFINE THE SCOPE OF YOUR BUSINESS CONTINUITY PLAN

The purpose of phase-I, step 1 is to identify and define those operations to be addressedin the business continuity planning process. This step is important since it will define thescope of the planning process. This definition will have a direct bearing on the viablerecovery approaches, the resources required for a recovery effort and theinterdependencies among the operations covered by the continuity plan and thoseoperations outside the planning scope.

To help collect the material necessary to write a business continuity plan, a Toolkit isincluded (as it is for each of the 3 phases and 7 steps) consisting of forms and other tools to assist in properly organizing and launching this project. When followed, it willhelp attain well thought out continuity goals and objectives. The business continuity planwill provide the appropriate procedures for the following circumstances: the occurrenceof an unplanned downtime incident, the recovery period after the incident, and for thereturn to normal operations.

Business continuity planning is really a long range strategic business planning effort. Consider that the plan, for a period, will provide the alternative business plan for business operations under chaotic and highly stressed conditions. Consequently, step1 will address the following strategic planning issues: justification for valid businessreasons, determination of scope and impact of potential disasters, a set of businessgoals and objectives, and a project management plan that organizes management'scommitment of business resources. To successfully design, write, exercise/test, andmaintain the business continuity plan, attention to these requirements is compulsory.

PHASE-I, STEP 2: COLLECT BUSINESS CONTINUITY DATA AND INFORMATION

The purpose of this step is to build the business process inventory, determine thebusiness unit's state of disaster readiness and decide how much planning is needed tomeet continuity goals and objectives.

The information collected in this step will be used to understand the big picture . Thegoal of step 2 is to identify the functions or processes for step 3 Business ImpactAnalysis and arrive at step 4, designing continuity strategy options, with confidentknowledge of exactly what business processes to recover to protect the businesseffectively.

Having listed the business processes, the following question must be answered: Is thebusiness unit prepared to recover i n case of disaster today? To answer that question,assess the current situation; collect information about the business unit's current level of disaster preparedness. Review the state of disaster readiness of each business processagainst those planning elements already in place.

As the detailed analysis of the status review grows, a heightened grasp of the continuityissues will emerge. This will yield a new understanding of how far the project must go toreach its continuity goals and objectives. This is a definitive step that should lead to therefinement of the initial project plan assembled in step 1.


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PHASE-I, STEP 3: COMPLETE THE BUSINESS IMPACT ANALYSIS

In Step 3, the business impact analysis determines which business processes on your Step 2 list are mission critical and how long you can operate without them. Step 3 isimportant because it ties the plan organization (Step 1) and data collection (Step 2) tothe strategy (Step 4), writing (Step 5) and implementation (Step 6) of the plan. As abridge, the impact analysis shows the value of committing resources to the businesscontinuity effort and where to spend those resources for maximum benefit to thebusiness.

The business continuity plan's effectiveness will depend on management's support. Thebusiness impact analysis conducted in Step 3 is a key foundation for the Report toManagement created during Step 4 as a result of preparing continuity strategyrecommendations. As well, all of the critical resources on which critical processesdepend, such as IT, need to know how quickly they must be recovered (Recovery TimeObjectives) in the event of a catastrophic failure.

PHASE-I, STEP 4: DESIGN BUSINESS RECOVERY STRATEGIES

In Step 4, the strategies to recover key business processes are designed; strategies thatfulfill the objectives identified for business continuity in Step 1. The Business ImpactAnalysis (Steps 2 and 3) will guide which characteristics of which process are critical andessential.

In addition to developing the contingency strategies that would be invoked during adisastrous event, it is here that mitigation strategies are brainstormed and evaluated.These mitigation strategies focus on either reducing the likelihood that a disastrous

event will occur or seek to reduce the impact of disastrous events when they occur. As more computer processing platforms interconnect through LAN/WANs, thecomplexity of business processes also expands. This increases the complexity of business continuity planning as there are many options for business backup andrecovery strategies. And each option requires a different level of time, money and effortto implement.

Because the disaster will probably last for a short period and stand-by/redundantresources are expensive, management will want creative and cost conscious continuitystrategies. The goal is not to solve for world hunger. The goal is for the business tosurvive. These should be the guiding principles when designing continuity strategies.

PHASE-II, STEP 5: WRITE THE BUSINESS CONTINUITY PLAN

The strategic planning work has been done. In Step 5, these strategies are convertedinto plans of action to be invoked when a disastrous event disrupts critical operations.The process of documenting your Business Continuity Plan involves the following major steps:

Design and Activate Recovery and Crisis Management Organization


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Implement Risk Reduction Measures

Implement Stand-by Arrangements Build And Publish Your Business Recovery Plan

Develop Recovery Procedures

A Business Recovery Software tool will be integrated here to help users with thesesteps. All vendor supplied (3rd party) software tools come complete with implementationmethodology and training aids, (e.g. Software User Guides, Training Materials, etc).

PHASE-III, STEP 6: COMPLETE INITIAL TESTING OF BUSINESS CONTINUITY PLAN

Testing the business continuity plan certifies that the plan will work when activated. Thegoals are to exercise procedures and educate staff. Revealing the plan s weaknessesprovides the opportunity to make corrections, while building staff experience andconfidence. To achieve these results, the company s business continuity teams willperform scheduled and unscheduled tests. This section describes typical processesassociated with business continuity plan testing.

The purpose of the testing process is to determine the following:

What is the state of readiness of the Business Recovery Organization to copewith a major disaster?

Verify that recovery resources stored offsite are adequate to support the recoveryof critical business functions as specified in the business continuity plan.The ability to restore critical business functions within the appropriate recoverytime objective (RTO).

That the business continuity plan and procedures have been properly, updated,maintained and distributed.

PHASE-III, STEP 7: MAINTAIN THE BUSINESS CONTINUITY PLAN After the development and testing of the initial business continuity plan, Step 7begins. This is one of the most important aspects of the planning process. Itensures that the plan's content will remain aligned with any changes intechnology, personnel, physical locations, policies and procedures, standardsand other pertinent operational issues. The primary goal of Step 7 is toimplement a sustainable business process that ensures the on-going viability of the hard work and effort initiated in Steps 1 through 6.

Beyond ensuring that the business continuity plan is updated and tested on aregular basis, another key goal during this Step is to annually enhance thebusiness continuity competency of the organization. A business continuity

planning competency baseline is to be established during the enterprise launch.Then, the central Governance Organization will direct an awareness and trainingprogram to enhance business continuity planning sophistication consistent with acompetency maturity plan. (See JBM Consulting Groups BusinessContinuity Maturity Model page for more information).
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Business Continuity

Protect Your E- Business

E-commerce is a strategicadvantage your company has worked

hard to initiate. The investment inadvanced technology and significantinternal process change are payingoff. However, you know how delicatelyyou hold on to the advantages thatmake this approach successful. Highavailability is essential for all criticalfunctions, especially those that dealdirectly with your customers. JBMConsulting Groups E-Continuityoffering protects these valuableassets.

To get started, we recommendperforming an accelerated

Vulnerability Assessment , which is used to develop appropriate business continuitymanagement strategies and obtain executive commitment . JBM Consulting Groups consultants work in coordinated fashion with internal teams to convert this strategy intotangible results. JBM Consulting Groups Fast-track project team approach ensures atimely and cost effective completion of this valuable process improvement exercise.
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Business Continuity

Implementing Sustainable Enterprise BusinessContinuity

Your company has worked hard to initiate and leverage its competitive advantages.Providing high availability of all business-critical functions is essential to success intoday's business environment.

Yet, how can your management team beconfident that business will continue followingan unplanned downtime incident, especiallywhen

No one has business continuityresponsibility, or

One person or group is trying to write plansfor the whole enterprise without the specificbusiness knowledge of each function, or

Plans become outdated so quickly due to technology & process change, or

Local business managers lack the business continuity experience and resources todo it on their own.

What if your entire management team was skilled in a proven business continuitydiscipline following a simple standardized methodology ? Over time planningsophistication could be enhanced as they gain confidence through success. But to

implement this enterprise process, you need a winning strategy and commitment fromsenior management and those who will support the program. Think of this in the sameway your management team knows how to prepare a budget and conduct employeeperformance reviews. They have discipline and methods they must apply and a supportinfrastructure that ensures consistency of results and sustainability of the program. Aswith budgeting and performance reviews, business continuity skill must be instilled inevery manager who has responsibility for business-critical functions.

How do you measure the effectiveness of current Business Continuity efforts?Check out JBM Consulting Group's Business Continuity Maturity Model .

How do you develop the strategy and support infrastructure to launch and sustainthis new enterprise-wide business process?

To get started , JBM Consulting Group can help you design the implementationstrategies you will need to frame your program and obtain executive commitment tothe plan. JBM Consulting Groups Fast-track project team approach ensures timely andcost effective implementation. Experienced and knowledgeable JBM Consulting Groups consultants will work with your internal teams in a coordinated fashion. They will developand follow a practical implementation plan to launch, validate and sustain the BCMprogram that is right for your organization.
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