what’s next for scotland?€¦ · what’s next for scotland? optimisation and national support...
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What’s next for Scotland?
Optimisation and National Support
25/02/2020
Hosted by the NPEx and NSS team
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01/01/2019
Understand what support Scottish Health Boards require
What’s Next for Scotland?
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01/01/2019NPEx Customer Life Cycle
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01/01/2019Post Go-Live
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01/01/2019
Today
• Meet the NPEx support Team
• NPEx Support Service
• Discussions and Feedback
• Next steps
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01/01/2019
Meet the NPEx support Team
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Technical Project Managers
Sean Parker Reece Dudley
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Sam GairBusiness Services Team Leader
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Hayley Milsom Account Manager
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01/01/2019
Debbie HunterHead of Service
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THIS Service Desk Team
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NPEx Support Service
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NPEx Support DeskRemedy on Demand
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NPEx Operational Support
• Service Level Agreements• Service Desk Targets • Contact Details• Escalation Routes
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01/01/2019Post Go-Live
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01/01/2019
1 - Expand Discipline Catalogue
• Phased Approach
• Prioritise high volume work
• Driven internally by ‘NPEx champion’
• Availability of other Organisations
• Tests within NPEx catalogue
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2 - Support
• Mapping errors
• Test added to NPEx Catalogue
• Lab set up within NPEx
• General questions
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3 - Account Review
• 12 Month Plan for increasing NPEx usage
• Contact details
• Facilitate conference calls
• Progress updates – NPEx customers
• Update on NPEx projects
• Arrange workshops/meetings
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01/01/2019
4 - Training
• Additional NPEx Training:• New departments on boarding NPEx
• Growing internal team
• Change of staff
• Refresh training
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What’s Next for Scotland?
Optimisation Support
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Group discussions
20 Minutes
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Feedback
10 Minutes
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Next steps
• Additional questions/comms
• Summary sheet
• Final NPEx/NSS handover
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01/01/2019
Thank-you ☺