what’s inside healthy teeth 6 tips for parents 8 summer 14 · 2 days ago · taking care of your...

WHAT’S INSIDE

6

14Summer Asthma Tips

Healthy Teeth at Every Age

8Back to School Tips for Parents

2020 ISSUE 2

See Inside Cover for Important

Coronavirus Update

If You Have Health QuestionsYou can get help with your medical and behavioral health needs 24 hours a day, 7 days a week. You can call any of these numbers:

• Care Connectors 1-877-903-0082 | TDD/TTY: 711 Available Monday - Friday, 8 am to 6 pm EST

• 24-hour Nurse Advice Line 1-800-606-9880 | TDD/TTY: 1-800-648-6056

• 24-hour Behavioral Health Crisis Hotline 1-844-231-7946 | TDD/TTY: 1-866-727-9441

• 24-hour Behavioral Health Access Line 1-855-834-5651 | TDD/TTY: 1-866-727-9441

If You Need Help Getting Resources• Call Member Services at

1-800-578-0603 | TDD/TTY: 711

• Visit https://passporthealthplan.com/resources-for-coronavirus-closures/

Struggling during the Coronavirus pandemic?

We’re here to help!

COVI

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Passport wants to help you and your family stay healthy and prevent the spread of the Coronavirus (COVID-19). During this time, we are here to help answer your questions. We are also working hard to find resources for you to get food, financial help, substance use disorder counseling, education for children, and more.

COVID-19 has changed our daily lives. As we get back to our normal routines, talk to your doctor about the many preventive services you will see inside this magazine. Work closely with your doctor to see how they are planning to open back up. As always, continue to rely on the advice from your primary care provider (PCP)!

Visit us online at www.passporthealthplan.com2

Member Services 1-800-578-0603 TDD/TTY 711

There’s No Place Like a Medical Home

One of the best ways to take care of your health is to have a primary care provider (PCP). Your PCP is the main doctor who gives you most of your care and makes referrals. Your PCP will get to know your health history — and know what’s right for you and how to best treat you.

You should think of your PCP as your “Medical Home” — the place that knows you the best!

Your To-Do List:✓ Choose a PCP • The name of your PCP is listed on your

Passport ID card. If you want to see a different doctor, you can change it. Just call Member Services at 1-800-578-0603.

• You can choose any PCP on our list of doctors by visiting passporthealthplan.com/members/find-a-doctor/. Or, you can call Member Services and we’ll help you find one.

✓ Choose a PCP you can trust • Pick a PCP you feel comfortable seeing and

one that can really get to know you.

• Talk openly and honestly with your PCP. You want to trust them enough to talk about anything.

✓ Set up a “well visit” with your PCP• Go ahead and schedule a visit with your PCP,

even if you aren’t sick. Your PCP can get to know your medical history and long-term health goals.

• Think about it. Do you really want to go in for your first doctor visit when you’re feeling sick? That’s not the best time to explain your medical history and long-term goals!

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Source: American Cancer Society

Colorectal or colon cancer is a cancer that starts in the colon or the rectum.

It’s the 3rd most common cancer in men and women in the United States.

GET TESTED FOR

COLORECTAL CANCER

Talk to your doctor about which option is best for you.

No matter which test you get, the most important thing is to get tested!

Getting regular tests for colon cancer is the key to preventing it. Have your first colon test at age 45, or sooner if you have family history of colon cancer.

There are several types of tests for colon cancer:

• Stool-based tests look for cancer in your stool.

• Visual exams, such as a colonoscopy or CT colonoscopy, look for polyps and cancer in your colon or rectum.



GET TESTED FOR

COLORECTAL CANCERLadies, we know you have busy lives. Maybe you’re a mom, a wife, a caretaker, or all of these. Whatever role you play, it’s important to first take care of yourself! You can start taking care of yourself by getting a Pap test to check for cervical cancer.

Source: www.cdc.gov/cancer/cervical/basic_info/screening.htm, www.cdc.gov/std/hpv/pap/

Get Tested Early for Cervical Cancer

What causes cervical cancer?It is usually caused by the human papillomavirus (HPV). HPV is passed from one person to another during sex. Most of the time, you won’t even know you have it. Girls and women ages 9 to 26 can get an HPV shot to help prevent cervical cancer.

Earn Rewards You can earn a $20 gift card

for getting a Pap test. To learn more or for help scheduling your

appointment, call us at 1-877-903-0082.

Get TestedThe test you need is a Pap test. A Pap test checks for HPV or abnormal cells. A Pap test can find problems early before they become cancer. This test could save your life!

Women need to start getting tested for cervical cancer at age 21 and sometimes sooner. Talk with your doctor or OB/GYN about how often you need a Pap test.

$20GIFT CARD

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Sources: https://www.cdc.gov/oralhealth/basics/index.html, https://w https://www.cdc.gov/oralhealth/basics/ adult-oral-health/index.html https://www.cdc.gov/oralhealth/basics/adult-oral-health/index.html

Taking care of your teeth, gums, and mouth is important at every age. Your oral health can impact many other things such as:

• The way you speak, smile, eat, and show emotions.

• Your self-esteem, how you do in school, and your ability to go to work and school.

It’s important to take steps to care for your oral health. You and your kids can follow these easy tips listed on this page.

Oral Tips for Adults• Brush your teeth twice a day with

fluoride toothpaste and floss between your teeth to remove dental plaque.

• Visit your dentist every 6 months, even if you have no natural teeth or dentures.

• Do not use any tobacco products.

Oral Tips for Kids• Kids need to brush their

teeth twice a day with fluoride toothpaste.

• Kids need to visit a dentist for their first checkup by age 1 and keep visiting the dentist regularly.

• Kids younger than 2 should not use fluoride toothpaste unless a doctor or dentist says to do so.

• Kids younger than 6 need only a pea-sized amount of toothpaste. They should always spit out the toothpaste after brushing.

Healthy Teeth at Every Age



When Kids Take Medicine for Behavior Health Needs

https://www.aacap.org/AACAP/Families_and_Youth/Resources/Psychiatric_Medication/Home.aspx

Healthy Teeth at Every AgeWhat are psychotropic medicines? Medicines sometimes used for anxiety, attention deficit hyperactivity disorder (ADHD), and depression. Some of these medicines have side effects such as changes in weight, greater risk for diabetes, or changes in sleep.

What can parents do?Be sure to follow-up with the doctor who ordered the medicine. Ask the doctor these questions:

• Has this medicine been tested and approved for my kid’s age?

• How fast will the medicine work and what changes will I see?

• What are the risks and possible side effects?

• What other treatments does my kid need?

• When and how often do you need to see my kid while they are on this medicine?

When kids have behavioral health

needs, they may be treated with therapy and psychotropic medicines. Some kids need therapy

and medicine. Other kids only need

therapy.

When Kids Take Medicine When Kids Take Medicine for Behavior Health Needsfor Behavior Health Needs

To learn more about behavioral health care for

your kids, call us at 1-877-903-0082.

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Source: American Academy of Pediatrics (AAP) Periodicity Schedule, Centers for Disease Control and Prevention, 907 KAR 17:020

Tips

For

Par

ents

o Schedule a well-visit with your kid's primary care provider (PCP)

u Ask about any immunizations (shots) your kid may need. Some schools want a copy of your kid's shot record. To learn more about school requirements, visit www.kde.state.ky.us.

u If you have a pre-teen, teen, or young adult, ask about vaccines for meningitis. To learn more about meningitis, visit www.webmd.com.

o Schedule a dental checkup.

o Schedule an eye exam.

o Make sure your kid is getting regular checkups at these ages:

1 month 9 months 24 months

2 months 12 months 30 months

4 months 15 months Every year from age 3 to 20

6 months 18 months

The new school year is coming up and now is the time tohelp your kid get ready!

Here is an easy to-do list for parents and guardians:

Back

School

to


Member Services 1-800-578-0603 TDD/TTY 711Source: American Academy of Pediatrics (AAP) Periodicity Schedule, Centers for Disease Control and Prevention, 907 KAR 17:020

Earn Rewards!You and your kids can earn

free gift cards for getting some of these visits. For more details on how you can earn rewards, visit

www.passporthealthplan.com/rewards/ and click on

My 2020 Member Rewards.

Do you have questions about member rewards, need helpscheduling a visit or finding a doctor? Call us at 1-877-903-0082!

Source: American Academy of Pediatrics (AAP) Periodicity Schedule

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As a Passport member, you should know the following about how we make decisions:

• We check to see if a service is medically needed and covered.

• We do not reward anyone for denying services to you.

• We do not give anyone extra money for making decisions that stop you from getting the care you need.

• We work with your doctors to find the best medical service to meet your needs.

At Passport, we’re here to help you get the right care. We have a special team called Utilization Management (UM) that looks at the care you receive. This team of nurses and medical staff want to make sure you get the care you need!

Our Medical Review

If you have any questions, please call us at 1-800-578-0603 between 7 a.m. and 7 p.m Eastern Time. TDD/TTY users may call 711.


Don’t Forget!Get a mammogram and you can earn a free gift card — call 1-877-903-0082 to find out how!

Take Care of Your Breasts at Every Age

Your To-Do List:

Get a Mammogram —A mammogram is an x-ray of your breast. It can find breast cancer early before you feel a lump or have any other symptoms. Many doctors suggest starting regular mammograms at age 50. If you have a family history of breast cancer, you may need to start earlier. Some doctors suggest mammograms as early as age 40. Just ask your doctor what’s right for you.

Do Self-Breast ExamsA self-breast exam is when you feel your breasts and check for any changes in the size or shape. All women need do this every month, the same way each time. You can lie down or sit up with your arm overhead. If you feel or see any changes in your breast, call your doctor right away.

Taking care of your breasts is important at all ages. You can keep your breasts

healthy with self-breast exams and yearly mammograms.

✓ ✓

Source: www.acog.org/~/media/For%20Patients/faq178.pdf, www.uspreventiveservicestaskforce.org/Page/Topic/recommendation-summary/breast-cancer-screening


GIFT CARD

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All kids need yearly check-ups or well-visits. At a well-visit, the doctor will:

1. Help your kids stay healthy,

1. Check your kids development.

1. Help with any issues your kids have.

1. Look for problems early on when they are easy to treat.

Well Visits—A Healthy Base for Your Kids

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When should your kids start well-visits?

Starting at age 3. Infants and toddlers need more well visits to get off to healthy start in life!



A well visit can help your kid get off to a healthy start in life! Call today to schedule a visit. If you need help, please call us at 1-877-903-0082.

Source: https://marketplace.cms.gov/outreach-and-education/downloads/c2c-roadmap.pdf, Centers for Disease Control and Prevention (CDC)

What happens at a well-visit?

• The doctor looks at your kid’s health and talks to you about what’s normal at their age. If you have a teen, the doctor may talk to your teen alone.

• The doctor will look at the medicines your kid is taking.

• The doctor will check your kid’s blood pressure, weight and height, and listen to their heart.

• The doctor will look at your kid’s “whole health” and try to see everything that may be affecting it. Don’t be surprised the doctor asks about friendships, school, or other things.

• The doctor will talk to you about healthy habits.

• The doctor may refer your kid to other types of providers for follow-up screenings or care.

Schedule Your Kid's Well Visit TODAY!

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We’re Here for YouIf you have questions or need help with your asthma, call us at 1-877-903-0082. We’ll be happy to help you!

Don’t let the summer heat get to you! Follow these tips to manage your asthma during the hottest days of the year.

Summer

1. Visit your asthma doctor.

2. Get your shots up-to-date.

3. Know which things trigger your asthma and allergies.

4. Fill out an Asthma Action Plan with your doctor.

5. Get your daily controller and rescue inhaler medicines filled. Make sure you have refills available.

Source: www.cdc.gov

Asthma Tips

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Got COPD? See Your PCP Regularly

Ways To Manage COPD• Stop smoking

• Take your medicines, as ordered

• Avoid things that make your symptoms worse

• Exercise, as instructed by your PCP

Source: American Lung Association, World Health Organization, Cleveland Clinic

Chronic Obstructive Pulmonary Disease (COPD), is a long-term lung disease. COPD is also called emphysema or chronic bronchitis.

You CAN Manage COPD!

Even though COPD gets worse over time, there are ways you can manage it:

• Visit your primary care provider (PCP) on a regular basis.

• Talk to your PCP about how you feel. Ask about how to take your medicines and how to manage your COPD.

• Over time it will get easier to talk to your PCP, it just takes practice!

When you visit your PCP, he or she can find and treat problems before they get worse. Your PCP can help you:• Stop COPD from getting worse

• Do better with exercise

• Improve your health

• Avoid and treat any problems (complications, exacerbations)

• Lower your chances of death

Need Help?If you want help scheduling an appointment or if you want to work one-on-one with an Health Educator, call us at 1-877-803-0092.

Member Services 1-800-578-0603 TDD/TTY 711 15

Caring for Your Premature Baby

Source: American Academy of Pediatrics, www.kyhands.com

A premature baby is born too early or before 37 weeks of pregnancy. These babies may need extra medical attention such as:

• Medical testing

• Breathing and heart support

• Medicines

• Surgery

• Specialist care

• Special feedings

Premature babies may need to stay in the Neonatal Intensive Care Unit (NICU) until they can:

• Breathe on their own.

• Maintain body temperature.

• Be fed by breast, bottle, or feeding tube.

• Gain weight consistently before discharge.

Before your baby is discharged, someone will talk with you about:

• How to care for your baby at home.

• When to call your pediatrician or go to the hospital.

• Any medicines your baby needs to take.

• The feedings your baby will need at home.



Caring for Your Premature Baby

Help for Parents Most parents need help caring for a premature baby. If you’re a parent, be sure to use all of the support available to you.

• The Health Access Nurturing Development Services (HANDS) Program can help first time parents with teaching basic infant care. For more details, please call (502) 564-3756 option 2 or visit www.KYHANDS.com.

• Your pediatrician can offer you support.

• Parenting classes or joining a parent support group can help you.

For more information about how to get support, please call us at 1-877-903-0082.

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Passport Health Plan DOES: • Follow federal civil rights laws

• Provide free aids and services to people with disabilities such as:- Qualified sign language interpreters- Written information in other formats

(large print, audio, accessible electronic formats)

• Provide free language services to people whose primary language is not English such as: - Qualified interpreters - Information written in other

languages

You Have a Right to Your Health InformationOur Notice of Privacy Practices (NPP) tells you about your privacy rights and how you can use them. The NPP also tells you how Passport may use and share your health information.

To find a copy of our NPP, please visit www.passporthealthplan.com:

• Click on Members

• Click on Notice of Privacy Practices

If you’d like us to mail you a copy of our NPP, please call us at 1-800-578-0603. TDD/TTY users may call 711.

Si habla español, tenemos servicios de asistencia lingüística de forma gratuita. Ofrecemos también, sin costo, servicios de interpretación de documentos en su idioma. Por favor, llame al 1-800-578-0603. Los usuarios de TTY pueden llamar al 711.

若您的慣用語言是中文，我們提供免費的語言協助服務。您也可以享受免費的口譯

服務；我們可以將任何文件翻譯成您的

慣用語言並唸給您聽。請致電 1-800-578-0603。TTY 使用者請撥打 711。

Wenn Sie Deutsch sprechen, stehen für Sie kostenlos Sprachassistenzdienste zur Verfügung. Sie können sich auch jedes Dokument in Ihrer Sprache vorlesen lassen, ohne dass für Sie Kosten entstehen. Bitte wählen Sie die Rufnummer 1-800-578-0603. Schreibtelefon (TTY/TDD): 711.

Nếu quý vị nói tiếng Việt, dịch vụ hỗ trợ ngôn ngữ miễn phí có sẵn dành cho quý vị. Quý vị cũng có thể nhận được hỗ trợ phiên dịch bằng lời miễn phí; chúng tôi có thể đọc bất kỳ tài liệu nào cho quý vị bằng ngôn ngữ của quý vị. Vui lòng gọi 1-800-578-0603. Người dùng TTY hãy gọi 711.

Nondiscrimination Notice



Nondiscrimination NoticeIf you need any of these services listed to the right, you may contact:

Passport’s Member Services Team 1-800-578-0603

Passport’s Care Connectors Team 1-877-903-0082

If you believe Passport has not provided these services or has discriminated against you, you may file a grievance. You can file a grievance by contacting:

Civil Rights Coordinator5100 Commerce Crossings DriveLouisville, KY 40229(502) 212-6767 | Fax: (502) [email protected]

You may file in person or by mail, fax or email. If you need help filing a grievance, the Director of Compliance can help you.

إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية متاحة لك مجاًنا. وقد تتلقى أيًضا ترجمة

فورية شفهية مجانية؛ يمكننا أن نقرأ لك أي وثيقة بلغتك. ُيرجى االتصال على الرقم -1-800-5780603. يمكن لمستخدمي الهاتف النصي االتصال

على الرقم 711.

Ukoliko govorite srpski jezik, usluge jezičke pomoći su vam dostupne besplatno. Pružamo i usluge besplatnog usmenog prevoda; možemo da vam pročitamo bilo koji dokument na vašem jeziku. Pozovite 1-800-578-0603. Korisnici koji upotrebljavaju tekstualni telefon mogu da pozovu broj 711.

日本語を話される場合、無料の言語支援サービスをご利用いただけます。また、無料の読み上げサービスをご利用いただけます。あなたの言語で文書を読み上げます。1-800-578-0603までお電話ください。TTYユーザーは711に電話できます。

Si vous parlez français, vous pouvez bénéficier gratuitement de services d’assistance linguistique. Vous pouvez également recevoir une interprétation orale gratuite ; nous pouvons vous lire n’importe quel document dans votre langue. Veuillez appeler le 1 800 578 0603. Les utilisateurs d’un ATS (TTY) peuvent appeler le 711.

한국어 사용자는 무료로 언어 지원 서비스를 이용할 수 있습니다. 아울러, 어떤 서류든 모국어로 읽어주는 무료 구두 통역도 받을 수 있습니다. 1-800-578-0603번으로 전화하십시오. TTY 사용자는 711번으로 전화하실 수 있습니다.Wann du Deitsch schwetzscht un Hilf mit Englisch brauchscht, kenne mer dich helfe fer nix. Du darfscht aa en Interpreter/Translator griege fer nix; mir kenne ennicher Text lese zu dich in dei Schprooch. Ruf 1-800-578-0603 uff. Leit as TTY yuse darfe 711 uffrufe.

तपाईंले नेपाली बोल्नुहुन्छ भने भाषा सहायता सेवाहरू तपाईंको लागि नि:शुल्क रूपमा उपलब्ध हुन्छन्। तपाईंले नि:शुल्क मौखिक दोभाषे पनि प्राप्त गर्न सक्नुहुन्छ; हामी तपाईंको लागि तपाईंकै भाषामा कुनैपनि कागजात पढ्न सक्छौं। कृपया 1-800-578-0603 मा फोन गर्नुहोस्। TTY प्रयोगकर्ताहरूले 711 मा फोन गर्न सक्नुहुन्छ।

Kan dubbattu Afaan Oromo yoo ta’e, tajaajilliwwan gargaarsa afaanii kanfaltii malee siif jira. Akkasumas turjumaana afaanii bilisaan argachuus ni dandeessa; afaan keetiin galmee kamiyyuu siif dubbisu ni dandeenya. Maaloo 1-800-578-0603 irratti bilbili. Fayyadamtoonni TTY 711 irratti bilbilu.

Если вы говорите на русском языке, вам могут быть предоставлены бесплатные услуги переводчика. Также вам может быть бесплатно предоставлен устный переводчик; любой документ может быть зачитан вам на вашем языке. Звоните по телефону 1-800-578-0603. Телетайп (TTY): 711.

Haddii aad ku hadasho Af Soomaali, adeegyada caawimada luqadda waxaa laguugu heli karaa adiga bilaash. Sidoo kale waxaad heli kartaa turjumaad hadalka ah oo bilaasha ah; waxaanu kuugu akhriyi karnaa adiga warqad kasta luqaddaada. Fadlan soo wac 1-800-578-0603. TTY isticmaalayaashu waxay soo waci karaan 711.

Kung nagsasalita ka ng Tagalog, makakagamit ka ng mga serbisyo ng tulong sa wika nang walang bayad. Maaari ka ring makatanggap ng libreng oral interpretation; maaari naming basahin para sa iyo ang anumang dokumento sa sarili mong wika. Mangyaring tumawag sa 1-800-578-0603. Ang mga gumagamit ng TTY ay maaaring tumawag sa 711.

Passport Health Plan DOES NOT:• Discriminate on the basis of race,

color, national origin, age, disability, sex, health status, need for health services, religion, sexual orientation, or gender identity.

• Exclude people or treat them differently because of race, color, national origin, age, disability, sex, health status, need for health services, religion, sexual orientation, or gender identity.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You can:

• Visit the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf

• Mail to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

• Call 1-800-368-1019 (TDD 1-800-537-7697)

If you need a complaint form, please visit http://www.hhs.gov/ocr/office/file/index.html

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Marketing and Community Engagement Department5100 Commerce Crossings Dr.Louisville, KY 40229

MARK03769 APP_6/17/2020

Passport does not guarantee the availability or quality of care. We are not responsible for any act or omission of any provider. All providers contracted with Passport are independent contractors and not employees or agents of Passport.

Any information included in this newsletter is not intended to replace medical care or advice from your doctor. Any references to other companies or internet sites are not an endorsement or guarantee of the services, information or products provided. Passport does not take responsibility for anything that may result from the use, misuse, interpretation or application of the information in this newsletter.

Want to learn more about your benefits and how to use services?

Check out our How-To Guide at www.passporthealthplan.com:

Click on Members

Click on Using Your Benefits

Click on Your Benefits & How-To Guide

If you do not use a computer, you may call us at 1-800-578-0603 and someone can mail you a copy. TDD/TTY users may call 711.

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Better Health Together

what’s inside healthy teeth 6 tips for parents 8 summer 14 · 2 days ago · taking care of your...

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