what we do - jornadas computação científica 2020 · what we do itcenter is a software company...

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Page 1: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR
Page 2: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

WHAT WE DOITCenter is a software company

that creates and provides communication solutions,

focusing on Service Provider industry.

Page 3: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

WHERE WE ARE

Portugal USA FranceSanta Maria da Feira

Aveiro

Lisbon

Funchal

New York Paris

Page 4: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

OUR MISSIONDevelop innovative technological solutions,

adding value to customer business,

in order to be a reference in Unified Communications.

Page 5: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

OUR VALUESProximity

Innovation

Trust

People

Page 6: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

OUR VISIONGrow in a sustained way, valuing our human resources.

Create and maintain satisfied customers

that make our products and services

a national and international reference.

Page 7: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

OUR EXPERTISEUnified communications

WebRTC technology

VoIP communications

OpenStack and NFV/SDN solutions

Maintenance & Support

Consulting & Professional Services

Value Added Reselling

Page 8: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

OUR STRENGHTSStrict selection process

Highly skilled engineers

Connection with Universities

Sustained investment in R&D

High quality development process

Page 9: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

Human resources 46 and growing

Page 10: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

STRATEGIC PARTNERSHIPS

Page 11: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

BUSINESS ADVANTAGESLow CAPEX and OPEX

Customized solutions

Interoperability with other client systems

Integration with Altice Labs solutions

Page 12: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

PRODUCTSVoicis Core

Voicis Conference

Voicis UC

Voicis Contact Center

Page 13: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

A Class 5 high availability, carrier grade

scalable enterprise service oriented solution.

Cloud architectureMulti-tenant Hosted PBXUnlimited Extensions and ScalabilityHigh Availability & Geo-redundancyOpen standards

SecuritySecurity & Attack preventionSignaling & Media encryptionFirewall & Nat Traversal

Business telephonyEnterprise PBX Features

Fax Server

Page 14: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

Increase productivity and results with all the advantages of

face-to-face communication with video/audio conference

rooms and video conferencing as-a-Service.

Main featuresStandards-Based InteroperabilityMulti vendor / Multi devicesEasy to Setup and UseEncripted ProtocolHQ Audio/ HD Video ConferencingSchedule conference roomsPermanent/Schedule video conference roomsCloud ready/ Multi tenantChat & MessagingDesktop sharingUp to 30 simultaneous end pointsSession recording

Page 15: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

Supports any kind of interaction with your customers

that allows to centralize and unify all your

organization's communication channels.

Main featuresMultichannel InteractionConferencing CapabilitiesIVRAgent of application: call center managementWeb InteractionsKPIs / statisticsBulk data reportingCustomer interaction HUB

Page 16: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

Enable voice and video call services anywhere via

mobile application.

Main featuresMulti platformTraditional telephony serviceHQ Audio/VideoService configurationCall recordingInstant MessagingGroup chatPresence supportDesktop sharingFile transfer

Page 17: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

API

Voicis GW

PSTN

Voicis GW

PSTN

Survival

SIP Phone

Voicis Contact Center Voicis Core Voicis Conference

Voicis SBC Voicis WebRTC GW Vconf Portal

Internet

SIP Device

Voice / VideoAPP Vconf Portal

Page 18: WHAT WE DO - Jornadas Computação Científica 2020 · WHAT WE DO ITCenter is a software company ... that make our products and services a national and international reference. OUR

Email: [email protected]

Support email: [email protected]

Sales email: [email protected]

Santa Maria da Feira Office

Rua dos Combatentes do Ultramar, 294

4520 - 115 Espargo - Santa Maria da Feira

Phone: +351 256 370 980

Madeira Headquarters

Estrada Monumental, 370

Edf. Monumental Vista, Loja 5A

9000 - 100 Funchal

Aveiro Office

Rua Eng. José Ferreira Pinto Basto

3810 - 106 Aveiro

Lisboa Office

Av. da República, 43 - 2º Esq

1050 - 187 Lisboa

Phone: +351 217 931 730

New York Office

1330 Avenue of the Americas, Suite 23A

New York, NY 10019

Phone: +1 212 653 0666

Email: [email protected]

Support email: [email protected]

Sales email: [email protected]

Paris Office

21 Boulevard Haussmann, Level 2

75009 Paris

Phone: +33 1 5603 6684

CONTACT US